The lesson here is: Never order a vibrator while using another one!

Could have had me for $19.95+ free shipping.

Was this to be someone's stocking stuffer?

@AlteredBeast:

Literally.

My favorite quote and I'm not sure if they intended the pun: "On the other hand, we'd like to do something to assure your satisfaction." No toys=no satisfaction!

Gee, Jen, thanks for sharing! Can we please stick to nasty cable tv companies and crappy electronics store posts?

On a side note... $134 is not expensive for a vibrator. I learned this recently. Who knew?

The person from WISdomestics seems like a real dildo.

I apologize for the above comment. I was overtaken by my inner child.

So... they used to sell this kit, then Amazon said they couldn't sell it as a kit, but it was too late to change the product description so they kept the kit listing and only gave her one piece of the kit? That response has my head spinning...

Am I the only one kinda surprised that Amazon sells sex products? I knew they did from past searches, but was surprised.

I don't see the problem, you got f'ed, isn't that what you were going for?

In all seriousness though, a $15 refund seems to be short-changing you a little. This is why when shopping on Amazon I only buy stuff Amazon stocks themselves, those other retailers on the site are like Ebay retailers, it's a coinflip as to what you'll get.

@alexburrito: So, because she bought a sex toy means that she is excluded from having the same rights as someone who purchased a GPS system or a toaster??

@jdhuck: Yeah. What a tool.

It's jerk-offs like that that ruin the holidays.

@AlteredBeast: There are SO many things I could say here. ;)

no yule log joke here.

@AlteredBeast: I don't think you use those on stockings.

1) I'm amazed at your courage to actually send this to Ben, knowing full well that the rule of pageviews meant it would be posted, and fully anticipating the comments you would get. Courage, thy name is Jen.

2) The response actually makes sense to me. For each product, there are multiple "sellers". A different seller (EG, not WIS) changed the description, and they can't get amazon to change it back.

It's not Jen's fault and she should get a refund or the rest of the kit, but I can at least make sense of WIS's response.

I hear you can get them used on ebay 9.95

I always wondered what it would be like to contact customer service of a porn or sex toy company to inquire about the product. One time someone's porn was delivered to our mailbox, and the intended recipient's address was a completely different city. I laughed a little inside, thinking about the guy who ordered it calling up Vivid and saying he didn't get his porn.

I wanted to find the guy's house and set it under the windshield wiper of his car with a note saying "they sent this to me by accident, here's your porn" but I'm lazy.

Kudos to Jen for standing up for her sex toy rights.

@alexburrito: Take a deep breath Alex--you'll be alright...

@Jamaicanbwoydre: We don't cater to them thurr deviants 'rount these parts!

@alexburrito:

Please. Grow up.

@m4ximusprim3:

That still doesn't make sense to me. If the product description is incorrect, can't WIS remove their inventory from that product listing and create a new listing with the right description? I still say WIS is at fault for misleading the customer.

@m4ximusprim3: To borrow a line from Giz. That is some double douchbaggery.

@downwithmonstercable:

Is "lazy" just another way of saying you got free porn? :p

@AlteredBeast: Am I too late for the vagina jokes?

@m4ximusprim3: Indeed, what a real pain in the ass.

Jen, you're paying WAY too much for sex toys!

It's very simple -- Hitachi Magic Wand for the girls. Panabrator for the guys. Everyone gets a good night's sleep!

Each of these excellent implements costs less than $40, saving you a bundle off, uh, Amazon's bungle...

Now that sex toys are on-topic for Consumerist, if you've never seen this, you probably should.

[deadmonkeycomics.com]

Stick with it and you will be rewarded.

@hamsangwich: Agreed. I've been given the run around a couple of times by the third party Amazon sellers. I do a ton of research whenever I have to resort to placing an order that way.

@jdhuck: I see what you did there!

@Crabby Cakes wants some Dance Biscuits.: No they said they uploaded an item description and then another seller also uploaded one so it changes it for every seller.

I find that hard to believe. Seems more like Amazon would be product descriptions direct from the manufacturer and all that the seller would submit is their price for that item.

Bait and switch!

@Jeremy82465: They sell thousands. Amazon has a whole sex toy section of the website.

Based on the Amazon database as of "right now", I'd say this one at 149.99 is the one Jen thought she ordered, but that particular item is NOT in WISdomestics' list. Granted Amazon can and does change things around way too often, but I can see no way to have ordered the "kit" from anybody but an outfit called "Condoms".

@m4ximusprim3: Im sure Jen isnt the only person who uses a sex toy. Why should she feel ashamed or embarrassed for doing so?

@frodo_35: Ohhhhhh gross.

@frodo_35: oh sick! please, no!

@parad0x360: Ha! Doesn't it seem like they would. Amazon does not and frequently has issues with their product descriptions. One time in a discussion with a CSR they told me that they reply on customers to vet those descriptions by returns and complaints. It's simply too much to keep up with! When push comes to shove on things they sell, however, they will bend. They gave me a $100 credit when a Tag watch I bought came with a rubber band rather than a stainless one.

I've always found Amazon a little confusing for the same reason listed above in the article (one item, multiple prices). I think a chargeback is a good option only because the company tried to solve her problem but it wasn't a good enough solution. What you see on the website/pay for is what you should get regardless.

But $200 dollars for a sex toy? Thats one expensive f***!!!

@Applekid: I know I just got weird looks from the guy next to me at the airport for watching that video, but so worth it. Got anymore? I have a long night ahead of me. Dang snow.

@parad0x360: She shouldn't feel embarrassed or ashamed but that doesn't mean people wont try to shame her---See alexburrito's comment as reference.

@lisa1120: No doubt they are liable for not including the item as advertised. I'm just saying it's quite possible that they didn't intentionally mislead her- maybe the description was changed and they never noticed until someone complained.

@parad0x360: She shouldn't be ashamed. Personally, I've used anal beads several times with pleasurable results.

That being said, there's a difference between that and having it posted to a site like the consumerist where you and I both know the commenters can be less than tactful.

@lisa1120: You nailed it.

As long as they acknowledge they knowingly sold their product under a different description they are in the wrong.

They are even more in the wrong when they have the ability to create a new listing that matches their product.

Even if they were forced to sell in that listing or couldn't create a new listing like the small sellers they can still warn people. Put in the Condition and Comment Boxes in Capital letters that not everything is included if people buy from you, and detail your exact product there.

My question is, shaped like that, how the hell is it supposed to work?

@jpdanzig: oh, hell no! You can't get a good dildo for under $200... you can get some toxic infused, penis shaped piece of plastic for $40

@hamsangwich: I have not had a problem with the Marketplace sellers. But I am always very careful and only buy small items from very reputable sellers. Big purchases like this I would buy direct from Amazon only.

Hi; the company I work for has two Amazon store fronts. This is actually the complete and actual truth. It is a fight with Amazon to get them to correct something when another vendor has it listed incorrectly. The main problem we run into is we sell many items that state "Colors Vary" with the same ASIN & UPC code for all colors. Then some other company will list the item as blue, or green, or some such and it will change our listing. Every time this happens we have to open a "case" with Amazon and they investigate it. With some items it has been such a pain that we have just stopped listing them. I hope this information is of use to someone, and if you want more information please let me know.

Thanks!

I wish I had a friend like Jen.

Sex toys have to be the gift that keeps on giving.