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If you used your debit card at Macy's on the Saturday before Christmas, you might have been charged twice.

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Let me get this straight. They want a COPY of my bank statement to show how their mistake cost them money? NOT HAPPENING. Macy's can't get a simple debit transaction right and now they want to see my entire bank statement. Just blindly fax a document with my bank account number, name, address and merchants I do business with to a machine deep in the bowels of Macy's for anyone to see, or worse, keep? I don't think so. Anybody else have a problem with that?

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Macy's has some pretty despicable store card policies. If you look up your balance online prior to the end of your grace period, it'll already have the finance charges added in, for example. So, what happens? The average person using their online site will overpay thinking that's the balance due.

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@LaceyBurns:


they already have your debit card number so what difference does it make if they have your account number and address?


you DO realize that every check you write has your account number and address on it, dont you? do you refuse to write a check because of that? you know that person processing your rent or electric payment has access to that info as well. Do you refuse to pay your bills?


And just black out the other transactions and only leave the double charges visible. seems pretty simple if you want to hide your other merchants.


they handle millions of transactions perfectly fine and then screw for just 2 hours and all of a sudden they are an awful group of people?


just another example of everybody bashing a company because they are big... even when they admit a mistake and try to correct their wrong doing.