Nancy asks, “I’m preparing to send a letter to Nissan’s customer service about a horrific experience I had at my local dealership. Do you have any pointers about tone or what specifically to include so that I know my letter will be taken seriously?” Great question!
This template is a good basic sorta “fill-in-the-blanks” approach to the basics you need to include in your letter. Once you got that covered and want to add a little style, Bruce Campbell, who has written a book on complaint letter writing, recommends going for a “Praise with faint damn” approach.
Also, make sure you’re asking for something specific and material in your letter. Make it actionable. Do all of the above and you’re well on your way to a great complaint letter!