Reach Comcast's Office Of The President
If you would like to reach the immediate clutch of minions encircling Comcast CEO Brian Roberts for some reason (say for instance you tried working with Comcast Customer Service Czar Frank Ellison (email: We_Can_Help at cable dot comcast dot com) and for some reason that didn't work out or you weren't happy with his solution - or you just really want to give his executive assistants a piece of your mind and want to increase your chances it will reach his ears) - here's the phone number for the Comcast Office of the President: 215-286-8960.
This is a test using rich text formatting and html links. It's the generic "company" ad that should appear on all posts with the Company category if they don't have an ad attached to a specific company.
Post a comment
Comments:
Yeah, that phone number is going to get disconnected in about two weeks.
Am I out in left field to think this guy has no idea what's going on at a consumer level? He's the president of the company, not the nth tier of tech or billing support. He may be the nicest guy at the company but will likely know less about how to resolve your technical/billing/other issue than literally everyone else there.
@TheStonepedo: He's obviously not going to personally solve your problem. He's going to be the one to MAKE SURE that someone finds a solution to your problem.
He has two first names as a name (sort of). Brian Roberts.
It would be funnier if his name was DontreallyknowwhatthehellisgoingonandIrealldontcare.
He is having a nice sandwich though.
Just in time...I get home to a letter from Comcast announcing their second price increase of the year.
I would consider this, but he is going to pass at off on to someone who is incompetent, which is pretty much anyone who works there, so instead I will continue with my current course of action. Come December Comcast and I will face off in court. Of course that depends if they show up, court is scheduled at 9:30 and I heard they told to judge they would be there between the hours of 8 and 2.
Generally speaking, the "office of the president" in any large company isn't *really* the office of the president, but instead a call center of slightly better trained customer service reps who are given more leeway to resolve issues.
In the couple cases where I've actually gotten the *real* assistant to the president of a company (Sprint in one case, ATT Broadband in another, and Radio Shack in a third case), the assistant immediately referred me to someone in management who either personally resolved the situation, or referred it to a competent rep with instructions to report back when the issue was resolved.
The so-called "Office of the President" call centers can sometimes be helpful, but you also sometimes get somebody who is drunk with his or her perceived power and insists there's no one more powerful than they are, and your problem is unsolveable.
I love nothing more than to go over the heads of the unhelpful types, who universally insist they have no supervisors, and then call them back to let them know that I spoke to their nonexistent supervisor and got my problem resolved.
I foresee much work for his secretary in the near future.