Virg’s Xbox360 got the dread Red Ring of Death. He bought it in Feb ’07, and it started failing this Nov ’08. He figured it would be months before he would get it back and expected to have to pay somewhere. Much to his surprise, Sam’s Club let him swap it out for a new one for free.
They even let him keep his hard drive from the first one so he wouldn’t lose all his games. And when it turned out they only had cheaper bundles available, they refunded him the difference. Virg says the key was, “the often mentioned Consumerist advice of dealing calmly and courteously with store employees and asking for a reasonable resolution to my problem. It scored a direct hit and got me a fantastic end result. Thanks guys!”