When you have a Japanese Nintendo DS and it breaks while in America, who do you send it to? Reader Drew expected high repair fees, but got a surprise when he spoke to Nintendo of America Representative, Amanda.
Drew was just an exchange student in Japan when he bought the DS, so she charged Drew for the repair, then immediately processed a refund for the same amount. Drew got his DS back in under ten days, fully repaired for free. This is customer service – rather than negotiating through international Red Tape, a company took care of a loyal customer. Good show, Nintendo.