Here’s a nice story! Cody bought a refurbished Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for free. Just because!
Cody says:
I just wanted to let you know that Logitech’s service department gets an A+ in my book. Nearly a year ago, I purchased a Logitech Harmony 880 universal remote from an Amazon reseller. I purchased a refurbished model, which offers no warranty of any kind. Well a few months ago, the remote would not take a charge any longer.
I called Logitech support, and they quickly determined that either my battery or charger were no longer functioning properly. Long story short, I received an e-mail the following day from a rep named Allan stating that while my remote offered no warranty, he was going to send me a brand new remote the next day, free of charge. Even better, he didn’t require me to return the defective unit. As it turns out, it was the charger that was bad. I’ve now got two remotes, one for each of my entertainment setups.
Only one charger, but that’s no big deal since a charge lasts a couple of weeks. I couldn’t be happier with Logitech. I will continue to be a loyal Logitech user for all of hardware needs, thanks to Allan’s fantastic service. I just wanted your readers to know that they can have 100% faith in purchasing Logitech products!
Kind of gives you a warm fuzzy feeling, doesn’t it?
More From Consumerist
-
Break Tiny Part Of Logitech Gaming Wheel, Throw The Whole Thing Out
-
Wait, Did Logitech Just Commandeer My Mouse And ‘Like’ Itself On Facebook?
-
Am I Asking Too Much, Or Does Logitech Not Care About Harmony Remote Line Anymore?
-
My Cats Ruin My Mouse, Logitech Sends A Free Replacement
-
I Use Facebook To Check On My Monitor Repair, Samsung Just Goes Ahead And Sends Me Better One
Logitech’s customer service is stellar. I’m surprised that there aren’t more stories here about them. They have always replaced any problem electronics I have no matter what the “gray area” is.
I had a set of surround sound speakers about 5 years ago. They stopped working suddenly and I called and asked what they can do for me. They sent me a brand new set and said they didn’t need the old set. Turns out a wire had come loose that I had overlooked.
Two surround sound sets and a smile! Logitech always WIN in my book.
Hello, I had a very similar experience with Logitech as their customer service is stellar. I purchased a Logitech MX Revolution about a year ago. I took a trip and lost the usb receiver key. I called them to purchase a new receiver. I got it in a few days and couldn’t get it to lock on to the mouse. I call Logitech back. They say no big deal, we are going to just send you a completely new unit (this is a 100$ mouse ). It came and all works fine, now i have 2 mice / chargers that i can switch between. This is amazing service and they obviously went above and beyond.
I love all five of my Logitech Trackman Marble+, but I’ve never had had to test their service, they’re all working perfectly. Except the one that lost its marble into my daughter’s bedroom somewhere.
I too experienced a problem with an 880 remote charger, and though they didn’t offer me a replacement remote, the replacement charger base came for no charge even after the warranty had expired. Beyond the replacement itself, the agent I dealt with was extremely helpful and polite, so three cheers from this user for Logitech.
I actually have only one complaint about their products: the software used for the 880 forces Windows Vista to revert to a “basic” style where you can’t get that multi-window preview effect. But if that’s the price I pay, so be it!
Logitech fan myself, just wish they would work on the software end of things.
Recently purchased a Harmony 550 remote, which abruptly croaked. I simply advised Logitech of the problem and submitted a photo of the dead device. They replied promptly and said a replacement was on its way. No third degree, no hassles. I wish all manufacturers were this responsive.