Home Depot Website Prices Have Nothing To Do With In Store Prices

Remember, Home Depot’s price match policy doesn’t apply to online listings, including its own website. At his local store, Michael paid more than twice the online Home Depot price for a coaxial cable, but Home Depot refused to refund him the difference. They even say as much in small print on each page of their website. With Home Depot, be sure to call and get a valid local price quote before heading off to purchase something you saw online.

I needed to buy a 50′ coaxial cable to hook up a TV in my bedroom. After looking over Home Depot’s website, I found what I needed at this link.

Since it was something I wanted to have tonight, I headed over to my local Home Depot store. I found the cable I was looking for right away, but the price was $17.35, more than $10 over the price I set out to pay.

Maybe foolishly, I decided to go ahead and buy it since I didn’t have a printout of the website to prove in any way that the price was indeed $6.99. I figured I would call customer service once I got home and they would sort it out for me. Ha! Wrong.

I called their customer service number and got Tracy. Tracy was nice, but said they do not price match between the store and the website. I asked for a supervisor. I got Michael. He also asserted that the store and the website are separate things, and they do not price match. It didn’t matter how much I explained that I would have never gone to Home Depot in the first place were it not for the price on their website. The only answer I got was “we have to stand by our price match policy.”

I let them know that their policy had lost them a customer, and that I would be telling everyone I know about the negative experience I had. No dice. They’re going to stand behind their policy.

I know this isn’t the biggest travesty ever sent to the Consumerist, but I hope you can get the message out there that the price on Home Depot’s website does not in any way reflect the price you’ll see in the store.

Near the footer on each page of their website Home Depot displays the following:

† Local store prices may vary from those displayed. Products shown as available are normally stocked but inventory levels cannot be guaranteed.

This fine print is in a light grey color and easy to miss, though—a small detail, but it matters when you’re trying to comparison shop. We were also surprised by the amount of the price difference for the same in-store product, which is why we decided to go ahead and post this. A 10-30% difference might be expected, but the in-store product is almost two and a half times more expensive!

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  1. curlyt says:

    Just today I bought a leaf blower from Lowe’s using their “pick up in store” option. Their website promised that I would receive the lower of the online price or the in-store price. Still got my leaf blower same day, with the online price.

    • blackmage439 says:

      @curlyt: Sadly, this is another way how Home Despot FAILS. There is no option for in-store pickup. This is inexcusable behavior from a national corporation the size of Home Depot. Fry’s Electronics has no link between their stores and the website, but they have less than 40 stores across the country. Best Buy offers in-store pickup, which is awesome for quick grabs that I don’t want to wait to be shipped, things I possibly intend on returning, and sometimes cheaper prices thru their online store than even Newegg.

      Home Depot is doing nothing here but helping to expedite the demise of brick & mortar business.

      • Mythandros says:

        @blackmage439: I don’t know about anyone else here, but to me it’s pretty clear on the website.

        It’s not like they were hiding anything.

        They clearly state that the price may differ.

        Blackmage, you say it’s inexcusable behaviour. Who are you to dictate what’s excusable and what isn’t?

        I’m not blaming the consumer here, but it seems like a mountain is being made out of a mole hill.

        If it’s stated (albeit not in big glowing letters), then that’s what you get? Why try to cheat the system by calling customer service and complaining?

        I think if MORE companies stuck to their guns in regards to stated policies and didn’t cave to every Joe and Jane calling in crying because they didn’t like what they were offered, we’d all be much better off.

        As I said already, at least they didn’t hide anything.

        Were I an employee in the store I would have said “Don’t like it? The exit is over there.”

        Bottom line is this, if you don’t like the deal and your attempt at weaseling out that extra bit of money (Read: False sense of entitlement) doesn’t work, Go shop somewhere else, more to your liking.

        Just my .02c

  2. boricuachick says:

    I bought a house in January and I had to buy appliances: washer, dryer and refrigerator. I did my research online and found the lowest prices for the items I wanted on Home Depot’s website. I went into my local store with print outs of what I found on the net and the salesperson got on his computer at the store and matched the prices I had seen online, no problema.

    • agb2000 says:

      @boricuachick: Sounds like your sale was big enough for the guy to break the rules.

      • Hyman Decent says:

        @agb2000: That’s not breaking the rules, that’s negotiating on big-ticket items. The guy probably would’ve come down even if she hadn’t come with the printouts, and he wouldn’t have given her a refund of the difference if she hadn’t haggled and then came back with the printouts after making the purchase.

        • jdhuck says:

          @Hyman Decent: The two systems that run the stores and the website run independently. It takes between 2-3 hours (sometimes less sometimes more) for the databases to update between the two. The two companies web and stores run separately.
          That is why the website does not take gift cards, if they did then you could redeem them at store and on the web within a three hours period.
          I know there were measures in place to bring the two systems closer together, but I doubt it has happened within the last three months.

  3. bohemian says:

    Buy AV cables at Target. Their store brand ones are just fine and about 1/4 to 1/10th of the price. The cable we needed to hook up our new TV was $4.99.

  4. octajohnny says:

    The easy solution for this is to do what I do when I absolutely positively need something right now and have no choice but to overpay and/or shop somewhere like Best Buy that I hate:

    Go to the store, buy the item you want, make sure you save the receipt. Get home and order the item from the website (or even better – any other place you can find it cheaper, you’ll have time to shop around now), and wait for it to arrive. Just make sure it is the same EXACT item / UPC / model #.

    When it arrives, take the new, unopened item back to the store with your original receipt and get a refund. No hassles because the item was unopened, and you got the item when you needed it, and also at the best price you could find it for anywhere.

    :-)

    • f3rg says:

      @octajohnny: Yeah, I did that with a hard drive once. I seriously needed a drive *right then* due to mine dying, Newegg was super cheap like always, but it’d have to be shipped, and it was the weekend, of course. I didn’t want to have to pay $50 more for it locally, so I did the switch-a-roo. In the end, it worked like a charm (except, now CC is going bankrupt, so that might be my fault :) ).

      • balthisar says:

        @f3rg: I don’t think I’d do it from different stores. Don’t they track the serial numbers?

        I admit I did this when I was a kid. I bought a Commodore 1581 3.5″ floppy drive on-line from a private seller. It had a click of death. I bought a new one from Toys R Us, and returned the bad one. I feel bad about it now that I’m a responsible adult.

        • octajohnny says:

          @balthisar: Well, I was mainly talking about small things… like the cable mentioned in the original story… so when you return something back to the store, you’re giving them back exactly what you bought from them – a new, unopened cable – so it’s more or less “borrowing” something for a week and giving it back in the exact condition you got it. :-)

          For pricier items, you’d have to be careful – you’ll see on the receipt if they scan the serial # because it will be printed on the receipt – like for ipods, gps’, gaming consoles, etc so it won’t work that way.

          Of course, if the receipt doesn’t have the serial # printed on it, then they usually check that items serial # matches the serial # printed on the box, so you can’t just slip your old broken junk into the new item’s box. But if you have your original box in like new condition, or returning another brand new sealed item, then that’s a different story… for those of you who do things like that. :-)

          • mac-phisto says:

            @octajohnny: that’s a good tip, but it doesn’t always work. some stores also put proprietary UPCs over the original ones, dangnabit!

            but when it does work, it’s a beautiful thing!

        • Anonymous says:

          @balthisar: I did it at Sears once with a Zip drive that I acquired when the store my sister worked at closed. The drive was dead so I bought a new one, switched them out and brought the thing back.

          Funny thing is, they never checked the box or they would have realized that I kept the bonus disks that were included in the package.

  5. Anonymous says:

    Doesn’t anyone understand that the reason the online prices are lower are 1) it doesn’t include shipping and 2) the stores incur even higher cost associate with getting the product shipped to the store, received, and stocked. Take some business classes or better yet stop and think.

    • blackmage439 says:

      @ShrigeetaKabobed: Don’t you understand the whole problem here? Other big box retailers, such as Best Buy, have websites that allow in-store pickup, and are more conjoined with their brick & mortar store outlets. Most stores don’t charge for in-store pickup, if the item is in stock at that store, so the first part of your argument is generally null & void.

      Your second statement is generally true, however, even though all of the things you mention are exactly the same concerns of an online-only supplier like Newegg. A more logical argument would be quoting the cost of the sales-floor drones and general upkeep of the store.

      I would suggest you stop and think how not to be so arrogant. It doesn’t take a business major to question if other retailers can pull off price-matching, in-store pickup, and better cooperation between their stores and websites, why can’t Home Depot?

  6. strathmeyer says:

    So why can’t he return it?

  7. jwalker095 says:

    Many stores have different (lower) prices online to encourage more people to buy. The reason they are lower is to make up for shipping costs. If the cable online was $8, they probably would have charged him another 8 bucks to ship to his house.

    • pecan 3.14159265 says:

      @jwalker095: Yep, the dreaded shipping costs…when you just want one item, and it costs almost as much as the item itself to ship it to you. This is why if I’m comparison shopping, I find shipping rates first.

  8. kingnitz says:

    I believe you’ve just explained the price difference in terms the value each service provides. The Home Depot online store offers lower prices, but you do not get the product instantly (you have to wait for it to ship). Additionally, they don’t need to stock the inventory at a specific location (which incurs higher costs than stocking at a distribution center or warehouse), which allows for the lower price. Your local Home Depot, on the other hand, provides you the ability to see and touch a product before making a purchase, as well as instant receipt of your goods. The local store offers a more valuable service, so they are right in charging more for it. Another way to look at it is if you are willing to wait longer to receive your product, you can pay less for it. This makes perfect sense in terms of the value each service provides. Personally, I appreciate having the choice between the two, and I applaud Home Depot for giving us the choice rather than charging in-store prices online. The fact that both are “Home Depot” services doesn’t make them the same – they are obviously quite different for the reasons you point out.

  9. OminousG says:

    Anything cable related needs to come from http://www.monoprice.com you have to be an idiot to shop anywhere else.

    • Hyman Decent says:

      @OminousG: Except that the consumer in this instance wanted his cable that same night.

    • Amethyst02 says:

      @OminousG:
      Dang and I thought newegg was cheap, $3.74 for component cable woot! Thanks for the tip!

    • narq says:

      @OminousG: Monoprice is the answer to all cable needs. This is why you plan projects that include putting holes in your house. If he bought the cable and did overnight shipping, it probably still would have cost less. Lesson learned I guess. Online is always cheaper, just buy online and stop trying to get deals in the store based on the Internet price. If you absolutely have to have something that day, you’re going to have to pay an inflated price, that’s why it’s more expensive… it’s a convenience fee.

  10. Anonymous says:

    That’s funny, this happened to me just last week. I checked online for some 16 gauge speaker wire, and they were $12.97 for 100 feet (had Gears of War 2 and didn’t feel like waiting for monoprice). I didn’t realize that the store price would be higher. When I got there, it was 23 dollars and change. I was shocked, but I managed to get them to price match. Even the clerks thought 23 bucks was excessive.

  11. Dansc29625 says:

    Best to bring the page in, find a manager and tell him “your not getting the sale unless you give me this price.” If not can you give me directions to Lowe’s?

    It is a lot easier for them to adjust a price before a sale than after. One is a $6.99 sale, one time. the other is a 17.35 and -10.36 leaving you with a customer average of 3.50.

    Now all of us consumerists are wandering, but hey Dan, what has all that got to do with me. I feel like if you help the stores out sales wise, they can provide better service to you.

    Technically if they are standing by company policy, (using the cooperation as a crutch)they don’t see themselves as doing anything wrong, and that is the bad part about it, they think they are doing the right thing by not giving you some money back.

  12. jedipunk says:

    Walmart does the same thing

  13. Anonymous says:

    I am a Returns and Customer Service employee for Home depot. I know for a fact that we are suppose to mark the price down to the website price. We have internet access to the website for that reason. But HD is the 2nd largest corp on the planet so there is bound to be a few bad stores. And just make sure you aren’t lazy like this guy and ASK BEFORE you buy it. I can pretty much guarantee they will adjust the price. Company policy just recently changed and is really trying to focus on customer service.

    • crazedhare says:

      @TildaHizat:

      “But HD is the 2nd largest corp on the planet”…

      Is there something about working retail that they train employees to speak out their asses? HD is not even in the top TEN:

      1 Wal-Mart Stores
      2 Exxon Mobil
      3 Royal Dutch Shell
      4 BP
      5 Toyota Motor
      6 Chevron
      7 ING Group
      8 Total
      9 General Motors
      10 ConocoPhillips

      (From CNN Money 11-16-2008)

    • friendlynerd says:

      @TildaHizat:
      “this guy” reads your comments. I’m not lazy, as evidenced by the hoops I had to jump through because of your stellar company.

  14. Anonymous says:

    this EXACT thing happened to me at home depot: coaxial cable needed for election night, saw it online for $14.99, was in store for $27.99. if i had bought it online it would have been cheaper including the shipping!

    the people at the store were useless, customer care was useless. the executive email carpet bomb, however, brought me a call from a far fancier ind of customer care and my $$ was replaced.

  15. PølάrβǽЯ says:

    As Jedipunk said, Walmart has the same policy. Reason being: When they price match, they price match against their competitors in order to get your business. Their own website is not a competitor, and they don’t care if you buy it from their website instead of their store because they’re STILL getting your business.

    Remember, price matching is to get you to buy it from them.

    • tande04 says:

      @aaron8301: Wal-mart also seperates the two for tax purposes. They’re two seperate companies. Not sure if thats still as true since they started more in store pick-up stuff (since in theory that creates a nexus).

  16. desterion says:

    next time go to lowes. They’l usually bend over backwards for a customer

  17. ajlei says:

    People need to get over the variance between online and in-store prices. Online prices are invariably lower than in-store because of the significantly lower labor costs involved in a shipping facility versus a physical store. I groan every time I hear people griping about this. Unless it expressly says that the price posted online will be the price in-store, don’t take that to be the case!! This is common knowledge that online is usually cheaper.

    • Corporate-Shill says:

      @ajlei:

      Especially so with low priced items where a single cost factor (such as shipping) can have dramatic effects on the price.

      Further more, websites allow a business to showcase a different product mix (or in most cases MORE products) on the web versus showroom.

    • crazedhare says:

      @ajlei:

      I get what you’re saying, and I agree. It is, however, very tempting to use websites to price compare different stores, and only drive out to the one with the best price. I do this a lot, and frankly I have never been burned – the price I saw online has always been the price in the store.

  18. adamwinn says:

    I’ve only had this happen when going to one of the stores that Home Depot acquired, like Yard Birds in the SF Bay Area. Typically, especially if you enter your zip-code on the website, the prices are equal in store.

    Did you confirm the SKU was the same? Is it a normal Home Depot?

    Like you said – I’d be okay with 10% variance, but this difference is so drastic its hard to believe there isn’t more to it.

    Make sure that the one you bought is quad-shielded or not, and the same with the one on the website. That can usually contribute to a significant price difference with coax.

    • Anonymous says:

      I was just wondering what shipping was:
      Merchandise Subtotal $6.99
      Estimated Standard Shipping* $6.50
      Sales tax determined during later steps
      Estimated Total $13.49

      Even if they matched prices, they would have matched $13.50..So for $3.50 you got your cable that day instead of waiting a week – not too bad of a deal…

  19. bigvicproton says:

    or maybe its god’s way of saying “hey, you dont really wanna watch tv in the bedroom, do ya?”

  20. Anonymous says:

    In store prices are always more expensive for the reason the post stated: People who want to buy the cables want to watch TV, generally immediately.

    There is nothing more satisfying than setting everything up, and taking in how much better it was than before.

    This prevents people from ordering online, or even comparison shopping much between stores.

    I really like boricuachick idea, really neat.

  21. pmcpa2 says:

    Had this happen last week. They said, prices may differ online, and I just said, please match your own web site, and she did it. I did have the print out with me.

  22. MauriceCallidice says:

    A few weeks back my wife and I wanted to purchase a game for the Nintendo DS (Lego Star Wars, The Complete Sage) as a gift for our nephew. Most store prices we checked were around $35-40. Then one day Target listed it on their website for $20, available “only in stores”, not online. We went to the nearest Target, where the posted price was $35. We pointed out the price on the website, including the offer only being available in stores language, but the staff just kept repeating “we don’t match prices”.

    It took 45 minutes of talking to the staff, and the staff trying to contact someone at corporate on the phone, before the manager finally overrode the store price and sold us the game for $20. Apparently it was set to go on sale the next day, but the website had jumped the gun.

  23. Anonymous says:

    I’d have to call the guy a sucker.
    Oh look good price , at the store.. oh not such a good price.
    Oh well , i’ll not even mention it to them at the cash or anything.
    Personally think this guy put himself into this position , rather then do anything about it when he had the chance.

  24. calacak says:

    I have basically the same story that happened to me recently.

    I was purchasing a garage door opener and the model I wanted just happened to be $30 more in the store, while every other model they carried matched the website prices. When I spoke with the manager, he was extremely rude (even cussing at me), it was like I was asking him money launder or something.

    It ended with me promising never go back and abandoning my shopping cart full of product at the desk — which he yelled at me for doing so. He told me I was required to return it to the shelves!

    This happened 6 months ago and Home Depot is 2 miles from my home (Lowes is much farther). Since this occured, HD lost out on my Hard Wood floors, 2 bathroom remodels, new front door and rear doors and appliances.

    Is it any wonder Home Depot has been performing so badly lately?

    • Adisharr says:

      @calacak:

      Was his name Stanley? He sounds like a tool.

    • sprocket79 says:

      @calacak: I hate Home Depot management!!! I bought a kitchen cart that was on clearance. It had a sticker for $35, but it rang up $69. The clerk looked at me like I was stealing and called a manager. The manager then interrogated me like I was a criminal! Luckily there was another cart in the clearance rack because I have a feeling they thought I was sticker switching! Since then I drive an extra 10 minutes to get to Lowes where they don’t treat customers like criminals!

  25. Adisharr says:

    I’m tired of Home Depot and their filthy stores. Everything is always covered in dust. The only reason I would buy anything at Home Depot is if Lowes didn’t have it and I needed it right away.

  26. bubbledumpster says:

    You’re not looking at it the right way. The price at the B&M store wasn’t more than twice as much.

    The price online was less than half the store price!

    Home Depot is looking out for you!

  27. shinseiromeo says:

    Barnes & Noble does the same thing. Even the manager told me that that is going to ruin them. I wanted to buy a book that was $25 in store, but $20 on their own website. It was $16 on Amazon. I would have paid the $20 since I could pick it up at the store, but they refused. They did offer to order it for me online for $20 and ship it to me, which I said why would I give you the business when I can just order it from Amazon for even less than your own site? They lost two sales that day, idiots.

  28. ddbEntertainment says:

    My local GameStop has the same policy. When I asked them to look up the price online they told me they didn’t have internet access. So I went home printed the page out and returned for them to tell me they don’t price match their online store. Even after speaking to a manager I got the same response. I haven’t seen this on any in store sign or on their website. I must be overlooking something…

  29. farker says:

    First of all, the price difference has a reason. It’s much easier to maintain a warehouse of inventory that doesn’t need to be displayed, priced, or have retail associates paid to move the merchandise around.

    That’s the simple reason why online stores have cheaper prices than B&M. It’s the same reason why B&M stores refuse to price match places like Newegg.com. They simply can’t afford to sell items on such slim margins.

    Now to the op in this story, he should have printed his website price and brought it with him, although the store’s policy of not refunding the difference is much more offensive.

    To note, the Ace Hardware I worked at had a similar situation: often prices online were lower. However, we were able to look up the current online price and would happily price match any item if a customer simply asked us to do so, even without proof. The number of people who requested was so low that it probably didn’t affect our bottom line much, and we gained a loyal customer.

    • Dansc29625 says:

      @farker: At advance auto, the policy is you can match anyone, but if it is an online retailer, you must add shipping. So whatever it is plus 10 bucks to ship it out.

  30. Corporate-Shill says:

    Interweb and in-store are not the same.

    As a business owner I intentionally sell products on the interweb for a higher price than I sell the same item in-store.

    Conversely there are items I sell on the interweb for less than I sell in-store.

    Why would something be higher on the web than instore?

    Become some products must be declared as a hazardous product for shipping purposes and will be charged a significantly higher price for web purchase than in-store. Pesticides, pool chemicals, paint and cleaning supplies are all good examples of a product that might be hazardous for shipping purposes.

    Other products are just a pain in the arse to package for shipping (such as bags of dry cement or fence posts) and to encourage in-store purchase versus the interweb the in-store price will be lower than the web price.

    Convenience and display costs come into play on some items, especially low volume items with minimal profit margins. For example I can offer 1000’s of widgets (think screws and nails) on the web and those widgets can take up 3′ of warehouse space. Those same widgets will require 30′ of in-store display plus the cost of an employee re-arranging or re-binning the display every day because of customer behavior.

    Is there a positive solution? Yep, sure is. Companies should post both prices, the in-store price AND the webprice.

    So instead of complaining about price matching and web versus instore pricing, complain about the lack of clarity in pricing by the vendor. The lack of clarity in pricing is a legitimate complaint and this “problem” would never have occured if the vendor had been totally honest with the prices posted on the web.

    • jackal676 says:

      @Corporate-Shill: A good idea, but it wouldn’t work because of all the regional sales and pricing that are not nationwide. At Target, for example, I’ve even noticed different prices on identical items between the two stores in my area.

      • nsv says:

        @jackal676: I’ve got two Target stores within a few minutes’ drive of each other. One is old, a little run down, small, and generally cheap. The other is brand new, a huge Super Target, and generally more expensive. I imagine we’re paying for the construction.

        But the groceries at the Super Target can be more expensive or cheaper than other grocery stores around here. There doesn’t seem to be any logic to the pricing.

  31. parad0x360 says:

    I see where this would suck. I’d imagine the price is cheaper on the site because they run with alot less overhead.

    What they should be doing is showing both the online price and the instore price.

  32. tande04 says:

    I understand all of the reasons that things are cheaper online then in a B&M store. I understand why they won’t price match online sites.

    I still think, especially as technology changes that its stupid to do it when you offer in store pick up. I went to CC one day after seeing something online I wanted at a decent price. Instead of just ordering it then and doing instore pick up I just went to the store to get it (figured if I had to go there to pick it up might as well just buy it there) of course the price in the store was more expensive. I argued for a while to get them to drop the price but as everyone else has pointed out they don’t price match that. So I took out my phone, went online, bought it, and told them they better have it for me in 24 minutes (or whatever the policy is) stupidest damn thing ever.

  33. jdhuck says:

    @undefined: The two systems that run the stores and the website run independently. It takes between 2-3 hours (sometimes less sometimes more) for the databases to update between the two. The two companies web and stores run separately.
    That is why the website does not take gift cards, if they did then you could redeem them at store and on the web within a three hours period.
    I know there were measures in place to bring the two systems closer together, but I doubt it has happened within the last three months.

  34. catastrophegirl chooses not to fly says:

    i live in a large city with several [20] lowe’s and a couple of home depots. i have taken to shopping at lowe’s by choosing what i want online and then using their feature to verify the lowest price and in store availability AND which store it’s cheapest at.
    see, in the snooty suburb the prices can be $2-3 more per item as opposed to the one on the east side of town or the one out in farm country [where i used to live and drove past that store on my way home from work]

    their website has a neat feature on items that are available in store and online where it gives a little green star and “Reflects lower local price” when i can get cheaper in one store than in another.
    using that plus the online feature to make sure things are available in that store… saves me lots of time and money

    i used to love home depot – now it makes me sad

  35. u1itn0w2day says:

    One of the reasons for internet sales was I thought it was incentive for you the customer to buy online and save you and the store money since no one has to help you or check you out.I notice that Home Depot really pushes the self checkout line,I’ve been grapped and pushed through with a Home Depot person basically playing cashier.

    Not only that;I’ve noticed over the last several years Home Depot is no where near as cheap as they used to be.In the past their price would be low enough for you not to shop now if look for a sale you will beat Home Depot’s price.

  36. Gman says:

    Incidences like this is why I love having a web enabled phone. I bring up a competitors website, show it to them and try to deal with the rep. If they say no, I tell them that i will buy it from the lowest price and that will be a competitor.

    I was actually able to get almost $300 off a HDtv from one of the big box stores by showing them an online competitor price.

  37. CountryBoy says:

    Man, this smacks of the Best Buy debacle in so many ways.

  38. Avrus says:

    Chapters / Indigo is the same way. Prices are typically 20 – 30% less expensive on the website — and they do not match that price.

  39. dweebster says:

    Must use the same web designers as “Best” Buy who were caught using this elegant trick.

  40. wardawg says:

    The Home Depot website ships out of their distribution centers, while most of the in stock products in the store come from vendors. The products that the stores do get from the DC are usually sold at the same price as the website give or take a few cents.

    From personal experience I know that keeping accurate on hand inventories in a retail environment that large is next to impossible, making a pick up in store option hard to implement when stores keep their own inventory and the website is considered a separate entity. Even transfers between stores are hard to get with Home depot, as they consider product to belong to an individual store instead of the company, effectively preventing you from paying for something at one store and picking it up at (or having it delivered from) another.

  41. Anonymous says:

    HD online won’t price match, period. I’m about to buy an LG washer. Sears shows it for $100 less than HD, on-line to on-line (in both cases, it gets delivered from the local store anyway). HD customer service says they don’t price match.