I ordered some sunglasses from ALDO. They arrived in a bubble-mailer, with a broken bridge. They were also the wrong color. I filled out their online return request and selected “defective” from the dropdown box. A couple days later they replied with their compensation “offer” – free shipping off my next order. Um, no. Making their offer even less satisfactory, ALDO just sent me a separate email general promotional email with a coupon code for free shipping. So I replied back describing the situation in more detail and asking point-blank for a full-refund. If they don’t give me a refund, I’ll do a chargeback.
UPDATE: ALDO Refunds My Sunglass Money