Customer Finds Racial Slur On Receipt After Returning Some Shoes

KMBC in Kansas City, MO says that a local man found a racial slur on his receipt after returning a pair of shoes at a store called Journeys. He got his money back without a problem, but found a nasty surprise waiting on the receipt.

By the time the Slaters noticed the racial slur printed on the receipt, the store was already closed for the day.
Hoping to get answers about how the words got on the receipt, the Slaters returned to the store the next day. But they said they never got a full explanation, only that the employee entered a generic code.
“And it pulled up six or seven different choices, and the choice that she (the employee) chose was the very last choice,” said Slater’s father, Keith.
“I really don’t doubt that this is the first time it happened. I’m sure it’s happened before, but this is probably the first time that somebody noticed their receipt and came back and asked about it,” Linda Slater said.

The store has fired the employee in question and issued the following statement:

“While we are continuing to investigate this incident, it now appears that an employee in one of our stores entered highly inappropriate statements in a form used to process a merchandise return. Needless to say, such an act was not authorized by Journeys, and will not be tolerated. This employee has been terminated.
“At Journeys, we pride ourselves on valuing and respecting every customer. We are shocked and sickened that a former associate could be responsible for an act so out of keeping with our culture and our values. We profoundly regret this incident.”

Man Finds Racial Slur Printed On Receipt [KMBC] (Thanks, Taryn!)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.