KMBC in Kansas City, MO says that a local man found a racial slur on his receipt after returning a pair of shoes at a store called Journeys. He got his money back without a problem, but found a nasty surprise waiting on the receipt.
By the time the Slaters noticed the racial slur printed on the receipt, the store was already closed for the day.
Hoping to get answers about how the words got on the receipt, the Slaters returned to the store the next day. But they said they never got a full explanation, only that the employee entered a generic code.
“And it pulled up six or seven different choices, and the choice that she (the employee) chose was the very last choice,” said Slater’s father, Keith.
“I really don’t doubt that this is the first time it happened. I’m sure it’s happened before, but this is probably the first time that somebody noticed their receipt and came back and asked about it,” Linda Slater said.
The store has fired the employee in question and issued the following statement:
“While we are continuing to investigate this incident, it now appears that an employee in one of our stores entered highly inappropriate statements in a form used to process a merchandise return. Needless to say, such an act was not authorized by Journeys, and will not be tolerated. This employee has been terminated.
“At Journeys, we pride ourselves on valuing and respecting every customer. We are shocked and sickened that a former associate could be responsible for an act so out of keeping with our culture and our values. We profoundly regret this incident.”
Man Finds Racial Slur Printed On Receipt [KMBC] (Thanks, Taryn!)
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I was added to my fiance’s Hollywood Video rental account about six months ago. A few weeks back I was renting a movie and the girl ringing me up mentions that under “relationship”, I was listed as the “booty call”. I’m not amused, to say the least.
I wonder how long “Dumb N____” was in the computer and how many other receipts they have given out with that profile.
Where I used to work it was “Richard Garrison.” Where I currently work a Customer didn’t want to install new headbolts for his escort, so I put in the customer name “Did not install headbolts.”
Not an uncommon thing, but uncommon to be so blunt about it.
Ohh….nagger….
Why is the customer not satisfied with the employee being fired for improper use of company equipment?
Has anyone else but me read the linked article and noticed the line “A representative with the U.S. Department of Justice told KMBC that it will refer the case to the FBI to investigate whether a civil rights violation has occurred”? I’m sorry, it sucks that you were called a racist term, but how is that possibly a civil rights violation? Free speech basically means that you WILL be called names, and while you can be as offended as you want, the person who said it has every right to say it (and also to lose their jobs, as in this case) Thanks DoJ and FBI, for putting our tax dollars to work!
@TheKingBoar: It could be seen as a civil rights violation in that The Civil Rights Act states that “All persons shall be entitled to the full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of any place of public accommodation.” Civil rights also protect freedom of speech, so you kind of find yourself in a gray area here. There are many arguments that could be made in favor of the customer and others that could be made in favor of the employee. In any case, I don’t think it’s totally out of line to look into whether this qualifies as violation of the customer’s civil rights.
What’s really sad is that a friend of one of my friends (whom I dislike just for the following reason) still goes around talking about African Americans using that horrible word. Every time she says it I just want to slap her.
Seriously its 2008. What’s that sort of sentiment still doing in our society?
I worked at KB Toys many years ago, and when people would return things, rather than take their information I would fill in the name of a movie or cartoon character, or the like.
The info wasn’t printed on the customer’s receipt, but we kept a copy that did show it, which was kept on file.
My store got lots of returns from the likes of Luke Skywalker and Super Mario.
journeys would be an alright store in my book if they carried more then two styles of doc martens.
Hit ‘em where it hurts! In the pocket! Sue ‘em cause the problem is much deeper than the employee. If the employee was able to chose from a list to include the racial slur, then someone else put it in the system in the first place. Racist PIGS!