Goodbye

After nearly two years and 1,221 posts, it’s time to hang up my fedora and say goodbye.

I have been a Consumerist reader from the start. The site was such a poignant realization that consumers didn’t need to be a deprecated race, ignored and abused by corporations who wanted us only to spread our wallets and beg for more. This was our safe space, the dojo where we could train to fight back.

I jumped at the opportunity to join the team, happy just to be able to contribute to such extraordinary work. When I nervously agreed to let Ben march me into IDT, I never expected to emerge with an offer to be the site’s weekend editor.

Writing for The Consumerist has been a pleasure, not a job. Along the way, I even started looking forward to calling customer service. The tips we write about day in and day out actually work, and once you master them, you will never again fear any company.

It has been amazing to watch the site generate actual results. Posts are now inevitably followed by the pitter-patter of public relations footsteps, ever-eager to “expeditiously resolve this isolated incident.” Every serious company now needs to scrunch their face up against our window to listen in on our conversation. Some are starting to realize that investing in customer service is a win-win proposition, but for those that don’t, this site remains the best place to teach consumers how to reach the executive suite, grab the ear of the C.E.O., and demand the service they are paying for, and the respect they deserve.

I have been most surprised by the personal responses from the smaller companies and independent business we’ve written about, the ones who have responded in such a heartfelt way that you’d think you accidentally spat on your neighbor. Their quick and direct replies show that nothing will ever beat person-to-person service unhampered by rigid policies and quality control supervisors.

Still, there is so much more work to be done. Though I’m especially proud of starting Above and Beyond, you would be shocked how many tips arrive in our tipbox heralding supposedly exemplary service that read: “my brand new expensive product fell apart but the company replaced it!” The bar of customer service has clearly been set far too low for far too long, and it’s been beyond rewarding to be part of the struggle to nudge it ever higher.

I’ve worked for the government and I’ve worked with non-profits, but writing for The Consumerist has been the most meaningful and downright effective work I’ve yet to do. I’ll never be able to thank Ben enough for trusting me to write the site.

So where do I go from here? Who knows… The Consumerist has been my home for almost two years. I will keep writing about consumer issues, but until I know more, you can follow me at carey-on.tumblr.com. For now, I’ll rejoin the ranks of loyal readers, eager to see what Ben and Meghann have planned for the future.

Thank you for reading, and goodbye. — CAREY GREENBERG-BERGER

Carey Lives Here Now [Tumblr]

Comments

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  1. cmcd14 says:

    You did a great job on the weekends. You will be missed.

  2. mattatwork says:

    Best of luck with everything! Thanks for all you’ve done and will do!

  3. forrester says:

    Good luck Carey! I wish you well.

  4. OzoftheJungle says:

    best of luck carey

  5. jenniferrose76 says:

    aw-good luck carey!

  6. BeyondtheTech says:

    Jeebus, I thought the site was closing. Please clarify next time (though you personally won’t probably be able to). Best of luck though!

  7. homerjay says:

    You sure went out with a bang with that “worst tip we’ve ever received” post! I hope you stole plenty of office supplies and had sex with a coworker in the break room before you left!

    Good luck!

  8. Ben Popken says:

    Farewell Carey. You did awesome work. Everyone will miss you.

  9. MackenzieJapants says:

    from a loyal lurker, you will be missed, good luck!

  10. Maglet says:

    I pretty much just got here, but I’m sorry to see you go. Good luck, even though I’m sure you won’t really need it. :o)

  11. silencedotcom says:

    Carey, you will be deeply missed. Best of luck in the future!!

  12. Traveshamockery says:

    Carey, you finished your time here with a series of INCREDIBLE articles this weekend. Letting you go is a mistake, and regardless of the reason, the site won’t be the same without you.

  13. Nick1693 says:

    Carey, You have gone above and beyond in your service to the fellow consumer. Do you know where you will be working next?

  14. Ness says:

    Goodbye! We’ll miss you!

  15. SirCrumpet says:

    Sorry to see you go, Carey. Thanks for all the great posts you’ve made over the past two years, and here’s hoping you enjoy whatever you do next as much as you enjoyed posting for the consumerist. We’ll miss you!

  16. humphrmi says:

    What the others said. You did a great job here, and even though my memories of some your posts may remain addled by the consumption of Belgian Ales, you will be missed.

  17. Grrrrrrr, now with two buns made of bacon. says:

    I can’t think of anything to say that hasn’t been said already, but I’ll miss you too.

    Good luck.

  18. TheCheez says:

    It’s been so great to have content on the weekend. You will be sorely missed Carey and I hope the powers that pay the bills realise their mistake sooner rather than later. Good luck!

  19. ShadowDancer says:

    Thank you for your posts, tips and weekend updates. May fortune smile upon you as you return to the legion of readers.

  20. razremytuxbuddy says:

    [Gulp] [Sniff] What a wonderful goodbye letter, Carey. You can bet I’ll be watching for where you turn up next, trying to make the world for the Mr. & Ms. Average.

  21. Dan W says:

    Thank you for your posts, we are “taking this matter seriously”

    Seriously though, great job with the weekend and best of luck!

  22. kate (wink wink) the maverick says:

    Good luck Carey! I have always enjoyed your posts. You will be missed.

  23. missdona says:

    Best of luck to you, Carey. Thank you for your work.

  24. catastrophegirl chooses not to fly says:

    your insight and wit will be much missed

  25. straddy says:

    Goodbyes suck.

  26. ucdcsteve says:

    Best of luck! Thank you for the tips, feedback, and hard work.

  27. juri squared says:

    Goodbye, Carey! I really enjoyed your posts, and I will really miss them, and weekend Consumerist. I hope you land feet-first!

  28. lucidpsyche says:

    :( We will certainly miss you. Good luck with all your future endeavors!

  29. Heidikins says:

    I really enjoyed your writings. Simple, clear, yet very powerful — unlike those of “trying-so-hard-to-be-hip-and-ironic” bloggers’ we see somewhere else. Good luck!

  30. MsAnthropy says:

    :( I will miss reading your posts. Good luck in whatever comes next.

  31. Triborough says:

    Good luck Carey.

  32. IrvCrapper says:

    It is pathetic that you have to leave, and is a poor reflection on the management of Gawker.

    I have no reason to visit here on the weekend. Gawker loses a larger percentage of their weekly traffic. Their choice. Our loss.

  33. huginn says:

    You helped me once ages ago Carey. For that, thank you. You shall be missed.

    Best of luck where ever you go.

  34. PDX909 says:

    Good luck bro.. Hope the next gig is everything you hope for. Peace.

  35. novacthall says:

    Godspeed, sir. I’ve added your site to my Google Reader, so I’ll be seeing you around!

  36. thatblackgirl says:

    So sorry to see you go! Maybe if the economy gets better, you con come back. :D

  37. kidnextdoor says:

    You are by far the sexiest one there! So yeah, you’ll be missed.

  38. azntg says:

    So long Carey! Things sure won’t be the same without you around here.

  39. jasonhackwith says:

    Let me add my voice to the chorus wishing you good luck with all your endeavors! I’ve always enjoyed reading your articles.

  40. Git Em SteveDave loves this guy--> says:

    Carey,

    You hold a special place in my heart and mind thanks to your use of Adderall as a verb. You, as well as your other compatriot who is being let go thanks to, in my opinion, a horrible decision, will be missed. Nothing I could put into words could express how much I have enjoyed your posts.

  41. gc3160thtuk says you got your humor in my sarcasm and you say you got your sarcasm in my humor says:

    Good luck Carey. Keep us informed about where you go to work as we would like to keep up with your work. Much Love and Thanks for All You Do!

  42. Kaine says:

    I’ve only been reading the site for like two months, but your weekend posts will be missed Carey. Good luck in your future endeavors.

  43. Darren W. says:

    Carey,

    We’ve all known this day was coming since the layoffs were first posted. What we didn’t know, however, was that you would spend the time between producing some of the best consumer advocacy articles many of us have read anywhere. Ever. This kind of hard work and dedication shows a level of professional integrity that should prove absolutely invaluable to whoever is lucky enough to be your next employer. Best of luck, and many thanks. Truly “Above and Beyond”.

  44. ninjatoddler says:

    Thanks for everything, Carey! This place will never be the same without you. You have a bright future and wish you all the best!

  45. 11hawkinst says:

    As seen from the comments, you can definitely tell that your work has not gone unnoticed. I wish you my most sincere regards and luck!

  46. scoobydoo says:

    Farewell! Sad to see you go!

  47. motojen says:

    You will be sorely missed. May your future endeavors be just as meaningful and rewarding.

  48. onesong says:

    Carey, I loved having you here on weekends and will definitely follow you over to tumblr. Good luck and thanks so much for all your hard work.

  49. dragonfire81 says:

    Good luck Carey, you made weekends fun.

    If you EVER decide to start your own blog let me know, I’ll definitely check it out. Best wishes to you.

  50. Verucalise (Est.February2008) says:

    (tear)… onto bigger, better things. Everyone’s said their goodbyes, wished you good luck…

    No parting gifts?

    Hell, I take my shirt off to you! (bra is included, for a small fee)

    Lets not make this an awkward good bye. A quick handshake, a sincere glance… *sigh* this is just heartbreaking.

    Good Bye, Carey. To infinity and beyond….

  51. lightaugust says:

    You’ve been much enjoyed. Thanks, and good luck.

  52. toddiot says:

    Some of the best posts I’ve ever read on The Consumerist were posted by you this weekend. Kudos for the much-needed post on Ticketmaster.

    Weekends on The Consumerist won’t be the same without you, and I hope to see you as a guest poster in the future.

  53. Dr.Martha_Jones says:

    You’ve done an amzing job Carey, thank you.
    Good night, and good luck.

  54. kyle4 says:

    Goodbye Carey, you’re going to be missed. It’s such a disappointment that you’re going, I’ve always enjoyed your posts.

  55. TWinter says:

    Good luck!!! Gawker has made a mistake in letting you go!!!

  56. emona says:

    *tosses bra*
    I love you, Carey!!!
    (Seriously, you bring a level of humor to this site that will be very dearly missed. This sucks.)

  57. SybilDisobedience says:

    Your articles and information have done all Consumerist readers a great service. It’s a shame to see you go, but you’ll doubtless go on to greener pastures. Good luck in your ventures…I’ll be reading your blog.

  58. mcnerd85 says:

    Dearest Carey,

    I would continue to point out things about your great posts and yada yada yada. But I’d be lying. I read this site because I have always found you and the gay to be lookers. Ben and Meaghann…ehh not so much. But srsly. It’s not fair! Can’t they axe people from all those other Gawker sites I don’t care about? And also, if you move to Houston I can get you a sweet deal at the Box Factory I work at. Ever wonder how boxes are made? It’s more complicated than you think. Okay, again I am bull-shitting. It’s pretty easy to make the boxes. But not all Texans are dumb rednecks. I am a proud democratic sodomite. Remember their are steers AND queers here. The steers just seem to get more of the attention. Which frankly isn’t fair. I spend an hour everyday putting on makeup, and the crazy lazy-eyed Vietnam Vet that works on the box line with me never notices. Or he doesn’t seem to notice at least. I guess I cannot tell for sure. Anyway, I forgot I was telling you good-bye.

    Bye!

  59. courtarro says:

    Best of luck, Carey. Transitions come, some voluntarily, some not so. You’ll come out of it a better person with real experience, knowing that you’ve done a lot of good for the cause represented here. Cheers!

  60. InThrees says:

    Boo. =/

  61. Shadowfire says:

    *sniff*

    Good luck to you.

  62. SumanolataMuses says:

    I have only been reading for about 2-3 months, but I love your site. I check it as much as I check my email. I am sad to see this site lose several writers in a couple weeks. I can’t imagine that your readership has been going down.

    Sorry to see you go Carey.

  63. RogerAesacus says:

    carey, you’re wonderful! thank you so much for all that you do … i’ll definitely follow you on your other site and i wish nothing but the best for you =) it’s certainly a loss for us consumerist addicts …

  64. toolverine says:

    Thanks for all of the great, informative posts over the last couple of years. It won’t be the same without you.

  65. CaptainSemantics says:

    Your work on this site has been amazing. Your perspective will be desperately missed.

  66. BoomerFive says:

    Fantastic work, and always quality writing. I thank you!

  67. spryte says:

    Thanks for everything, Carey! Best of luck to you :)

  68. Trai_Dep says:

    Carey – your posts always had so much joy, personality and craft infused in them. Your voice will be missed greatly and we look forward to seeing your future work!

  69. ironchef says:

    take care. You’ve made a big difference.

  70. thelushie says:

    I still can’t believe that the wenches at Jezebel are all still there and they are getting rid of you.

    Anyway, good luck, Carey. Thanks for helping to make my weekends less boring!

  71. Pink Puppet says:

    Good luck, Carey.

    I hope you’ll do well.

  72. banmojo says:

    I’ve enjoyed your writing immensely. Best of fortune in your future!

  73. WasabiJoe says:

    We love you Carey, I wish that things hadn’t ended up this way. We wish you well in all of your future endeavors!

  74. D-Bo says:

    Thanks for the work you put in here for all of our benefit. You’ll be missed.

  75. Soldier_CLE says that Hideo Kojima has to make MGS till the day he dies! says:

    Carey,

    The cuts in Gawker went to THE WRONG BLOG SITE. Too bad that Nick Denton doesn’t realize it (yet).

    This is one of the most important of the Gawker blog sites, and you were among it’s most important of writers.

    Best of luck in your future endeavors. I look forward to reading more of your prose.

    Thanks again for what you have done here.

  76. pengie says:

    Good luck in the future–we’ll be missing you.

  77. BrianDaBrain says:

    Good bye and good luck! It’s been a pleasure reading you every weekend for the almost year that I’ve been reading this site now (as a guest until fairly recently). Thanks!

  78. Greenhippo33 says:

    Good luck Carey!

    Thank You for all your fine post!

  79. Thassodar says:

    I’ll miss this guy. I’ve been around just as long, but don’t post near as much.

    Oh and I don’t live near any of the editors.

    Good luck.

  80. DH405 says:

    Good luck!

  81. Pants_11 says:

    Thanks for your dedication and hard work. Good luck for the future.

  82. jameslutz says:

    Thank you for what you have done. I wish you the best.

  83. Angryrider says:

    Good work, Carey. You will be missed, since there’ll be less posts.
    Good luck on your next endeavor.

  84. SkittleKicks says:

    Good luck, Carey!

  85. wdnobile says:

    good luck!!

  86. MissPeacock says:

    Best of luck, Carey. The site won’t be the same without you.

  87. DeafChick says:

    Goodbye and Good Luck Carey!

  88. ViperBorg says:

    Good luck, Carey!

  89. Eyebrows McGee (now with double the baby!) says:

    Bye Carey! I know you’ll land on your feet. :)

  90. Good Cop Baby Cop says:

    Goodbye and good luck, Carey. I will miss you here at Consumerist but not elsewhere, as I’m already following your tumblr. Take care.

  91. Gokuhouse says:

    The weekends won’t be the same! I will miss all your posts.

  92. Rhayader says:

    Best wishes Carey!

  93. LoLoAGoGo says:

    Thank you so much for all your excellent work! You will be terribly missed here!

  94. mmstk101 says:

    Bye Carey! Good luck! You were one of the reasons this site was so great. You’ll definitely be missed here.

  95. JulesNoctambule says:

    I’ve always enjoyed your stories and hope that your clever and engaging writing takes you on to greater things.

  96. HogwartsAlum says:

    Goodbye Carey and good luck! *HUG* :)

  97. SableHemlock says:

    Good luck with whatever is next for you! You’ll be missed!

  98. mcjake says:

    Sorry to hear you have to go. Thanks for all you’ve done here.

  99. DrGirlfriend says:

    Best of luck, Carey. I am sure you will land on your feet, but your posts will be missed here!

  100. ceejeemcbeegee is not here says:

    Good luck! You will be missed!

  101. Blue387 says:

    I went back into the archives now. You bought 23 boxes of cereal?

  102. fisherman23 says:

    Best of luck Carey with your new endeavor.

  103. hardtoremember says:

    Thank you Carey and good luck.

  104. Bargaineering.com says:

    Thank you for your hard work and your great posts, hopefully you’ll be back soon.

  105. mariospants says:

    Thanks Carey, for all of your hard work. You’re one of the reasons that I check Consumerist on a twice-daily basis!

  106. Chairman-Meow says:

    Be gone before someone drops a house on you!