Reach Bank Of America Executive Customer Relations

Comments

1. MaryM328 says:
   December 23, 2009 at 11:47 am

   People are more often then not willing to take the time to post negative comments vs positive, and since my experience was positive I wanted to be one of the few that took the time.

   I have been a customer of BoA’s for many years and will continue to be. I just want to say “Thank You” to Glenda (sorry I did not get your last name) in Corporate Customer Service for helping me through what was a very difficult situation. She was courteous, concerned, and considerate at a time when it meant more then I can say. Thanks again!
2. ajl says:
   December 28, 2009 at 6:05 pm

   I had a major problem with my account. It was my partially my fault. The my fault part was I bought a christmas present for my g/f before checking my paycheck. Well, my paycheck was short a day, so i was short about $40. Well, of course they charged overdraft on 2 other things that i had purchased before this but on the same day, bringing the fees up to $105. I called reg CS, they were very nice, took a look at my account, and said she would refund me the $105. Awesome!

   So I dont think anything of it, but dont use my account for anything but gas (which with the refund, I should have enough money for that). Payday comes, I check my account, my paycheck has deposited and im already -$3 with my gas purchase still pending, plus another $35 charge for 5 days being negative.

   I call CS again, this time a different lady tells me that she sees I called in but nothing is noted about refunding the fees. She tells me how she cant do anything about it, and they will only do something if it was a bank error, or unauthorized purchase. At this point im furious because just a couple of days ago, they said they would take the fees off no problem. I ask to speak to her supervisor, which she tells me there is no point because the supervisor will tell me the exact same thing, and its not a personal decision. So that conversation goes nowhere.

   I do some searching and come across this post. Call the number, talk to Jose at executive customer service. He was very nice, took a look at my account, and said he would be able to refund 6 out of the 7 fees. No hassle at all. Took about 20 minutes. So, after talking to them, it only cost me the $35 that is orignally should have, and im back in the positive. Great experience. Im very glad i came across this!!
3. SLB says:
   February 12, 2010 at 1:50 pm

   We have been in the process of getting a mortgage through Bank Of America since November 2009 and still waiting as of today 2/12/2010. Everything is good they say but processing got upset at us for calling to much to find out where we were in the process(even though they had not returned not one call until Dec 28) so they want to act like kids and hold everything up. So think you for Corporate numbers we will be contacting them.Enough is Enough.
4. Jeff The Riffer says:
   May 17, 2010 at 11:12 am

   The number 714-792-4264 is no good anymore, it now belongs to a BoA employee who has NOTHING to do with Customer Relations.

   The number 704-386-5972 is disconnected, so it is useless.

   The operator number 800-900-9000 is useless.

   704-386-5681 goes to Investor Relations. Someone there was willing to try and get me someone in the Executive Office.
5. VorlessDarkChaos says:
   June 2, 2010 at 2:58 pm

   No Bank Is Prefect. I had 4 overdraft fees and i need the money really bad for i had to pay some of the rent for where i live. I called 704-386-5687 and I explain to Customer Advocate and he understood and after looking over my account he refunded me for 4 overdrafts fees that i was charged and sayed to make sure always keep track of what i spend. Bank of America does not Suck. I have been with Bank of America for 14 Years.
6. Geefb says:
   July 13, 2010 at 3:55 pm

   Thanks for this valuable info. I eventually had to call:
   Corporate Headquarters: 704-386-5972 / 704-386-5681 to get any help or normal person.

   I wanted to find out if a payment to BofA was late since it was due on a Sunday [7/11] and I paid on a 7/11. But, after 4 + calls, answering numerous security questions, being told to call somewhere else, and oh, and having these dolts hang up after I got tired of answering 3,4,5 + questions; and still not being able to find out if a payment was late, I called their Corp.

   At least I got an answer – that it’s not late if paid on the Sunday due date but posted the next day. But, the Exec. assistant did say their people can ask an arbitrary number and type of questions until they “feel good”. What a good way to run a “biness”.

   This wasn’t the first time, but probably the 20th or more problems I’ve had with this taxpayer owned bank. It’s very hard or impossible to get anything through their FAT heads.

   I’m thinking they ought to just merge with GM, and become “SUCK INTERNATIONAL”!
7. Crimson says:
   September 5, 2010 at 5:02 am

   If you think Bank of America’s credit cards suck, try having a mortgage with them! Better yet, try dealing with them on a shortsale. The negotiator assigned to your case never returns emails or responds to voice mail, yet every time we call, whoever answers the phone says we need to talk to the negotiator. When I finally received a called from the negotiator, I was RUDELY told “you can’t be calling every day.” Well gee, if we would have gotten just ONE response to our inquiries, we wouldn’t have to email or call. DUH!
   There is a website we go to where updates regarding our shortsale are supposedly entered. Ours hasn’t been updated for 6 weeks. I do not recommend B of A to anybody. In fact…. let me encourage you to watch the following. It is SPOT ON!!

   http://www.youtube.com/watch?v=u8b9mCAIwcU

   If you can’t see that link, just go to YouTube and search for “Bank of America Loss Mitigation Training Video”…. I can relate to this video …. I have been there with this Bank of the Almighty Universe, where they PRETEND to help you.! LOL
8. Cali2az says:
   October 21, 2010 at 3:29 pm

   You are a lifesaver to provide the corporate phone numbers. I had tried to call the Mountain View bank in California to talk with a manager I had met with the week before and constantly got transferred to a call center…I finally got a live person who nelped me with my concerns
9. LindaNC says:
   October 26, 2010 at 1:57 pm

   I need some help. I am on the other end of the Bank of American mortgage fiasco. I was within two business days of closing a Bank of American foreclosure (originally Countrywide) when I was notified that “they” (Fannie Mae representative) needed an extension until October 29th because of the Bank of America mortgages paperwork not being in order nationwide. A couple of days later, I was notified that “they” needed another extension until November 19th. This could go on and on for months. All I want is a refund totalling $705 for two inspections I had done in order to close the house. Somehow, everyone in the realty industry expects ME to swallow this loss. I have called Bank of America’s headquarters and all I get is the runaround. They are sorry but don’t see how they can help. Does anyone have any suggestions?