Marriott really wants to know what you think of their hotels. Unfortunately, they don’t have permission to solicit your participation in surveys. The solution? They email you to let you know that you asked them not to email you.
Reader Jay says:
I thought this email was particularly funny… Hi, we aren’t allowed to send you e-mails, so we’re sending you an e-mail to ask you if we can send you e-mails even though you told us not to…
Here’s the email:
Dear JAY [Redacted]:
Because you are a valued customer and your opinion is important to us, we would like to periodically ask you to provide feedback regarding your experience with our hotels. The feedback we collect from our customers is used to make improvements to our hotels and processes so we can better serve you.
However, our records indicate that you have not given us permission to send customer survey invitations to you at this email address. If you would like the opportunity to provide occasional feedback, please give us permission to contact you at this email address to complete future surveys. This permission is for research purposes only and does not give us permission to send you any marketing or promotional information.
Thank you in advance for your feedback and for spending your time away from home at Marriott.
J.W. Marriott, Jr.
Chairman and Chief Executive Officer
Marriott International, Inc.
(Photo: genetic.drift )