Toys"R"Us: You Are Too Young For A Grandparent's Discount
Sorry 49-year-olds, you aren't valid grandparents according to Toys"R"Us. The toy retailer and validator of family roles told 49-year-old Linda Peters that she wasn't old enough to use a 20% off coupon for grandkid-spoiling grandparents.
"It's discriminatory," Peters said. "How do you put an age on a grandparent or a mother or a father, for that matter?"Toys R Us tells 3 On Your side they always have to set guidelines when they have promotions and for this one, they say establishing an age requirement was appropriate.
But Peters disagrees and says Toys R Us may claim to love grandparents, but what they really mean is that they love "old" grandparents.
"To assume that someone over 50 is a grandparent and that someone under 50 is not a grandparent, it's not fair," Peters said.
We're old fashioned—to us, anyone with a grandkid is a grandparent. What do you think?
Young grandmother feels shortchanged by toy store [AZFamily.com]
(Photo: ThatBeeGirl) (Thanks to Greg!)
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Comments:
So my mom has been a grandmother for almost 6 months, but apparently she won't 'officially' be one until the big bad R says it's ok in 3 more months.
I wish there was another option in my area besides the Toys/Babies R Us monopoly cluster-eff. Just another reason to the (long) list of reasons to yearn for some competition here (here being the 3rd biggest metro area in PA).
@Diet-Orange-Soda: Coupons like these are always discriminatory... in this case the customer received a different kind of discrimination (ageist) than the one she had expected (generationist).
It is discriminatory.
If you are a parent and your kid has a kid, that makes you a grandparent.
I'm pretty sure they don't make someone that looks 60 prove that they are a grandparent.
Why make someone that can show they have grandkids prove that they are 50?
@NFlames: That reaction you see when you tell people you're a grandmother is not their minds being blown. :(
Seems that the logical flip-side to this is: How do they know that every person 50+ is even actually a grandparent? Are they checking the toddler photos in the wallets? Are they requiring authentication of any kind? Or are they letting any 50 year-old have the discount? Do 50+ non-grandparents still get the discount, even though they are clearly buying that collector's edition game of Monopoly for themselves?
I wanna know about the cashier with the cajones to ask for ID in this situation in the first place.
I thought this coupon was pretty discriminatory myself when it came to my house. My mother is 46, my oldest niece is 4. So not only has my mother NOT been a grandmother for these last 4 years, she won't be one for another 4 yet. My niece is gonna be pretty upset when she gets told her beloved Nana is not really her Nana after all.
I can see where TRU is coming from with this promotion, but if what they really want to have is a senior citizen discount, they need to call it that, or they need to rethink their age limitations. As a former employee for this corporation, I'm embarassed, and I'm glad I no longer work there so I don't have to explain this to all these non-grandparents. Although I personally would be handing out the discount left and right to grandparents regardless of age, to be honest.
@kerry: I think waltzing into a Toys R Us automatically qualifies you for the discount, regardless of your age.
@strathmeyer: With it being Toys R Us I wouldn't be surprised if it wasn't for the cash-strapped senior quite so much as a way to get more people shopping per kid.
However, even if it was intended for the "cash-strapped senior" ... why does 50 qualify? If you're not still pulling a paycheck at 50 (or your spouse), very likely either cash-strapped doesn't describe you or you couldn't afford to shop there with or without coupons.
@dragonfire81: Don't read too much into it. They're not implying that a grandmother must be over 50, there just wasn't any effective way to properly limit the promotion to those whom it was intended for.
The terms from the coupon:
"This offer is for grandparents who are at least 50 years of age. Limit one savings card per guest. Savings card expires 9/13/08. Limited quantities available. Sorry, no rain checks. "
Since they're likely not going to attempt to verify the existence of your grandchildren, it is in fact just a senior discount. Is this really such a big story that a store enforced its coupon's terms?
@Diet-Orange-Soda: Yes, it is discriminatory. You could be a grandparent at 36 (even younger if you had kids while you weren't legally an adult) let alone 49.
@dragonfire81: Anyone who thinks a Grandma should be over 50 is ridiculous, the times aren't like that anymore.
The thing is times were NEVER like that anywhere but on TV and in the movies.
My grandmother got married and started having kids when she was 16 and that was perfectly normal back then. And in a society in which getting married at 16 is normal it's also perfectly normal to become a grandparent by your late 30s.
Wow. You'd think in the name of good customer service they'd avoid all the trouble and just give the 20% discount which can't be that much money anyways. But then again we're talking a corporate chain which has erased any form of common courtesy, and desire to keep long term customers. And of course, if they had just done the decent thing, and honored the discount us consumerist readers would have nothing to entertain us on a Saturday afternoon...
I think it's kind of a flawed promotion by Toys R Us anyway. How does one prove that one is a grandparent? So they tried to go the "age" way, but that's obviously ridiculous since- as comments have already proved- that people have kids before age 25.
So they had this promotion, and no way to limit it other than to insult their customers. Toys R Us needs to hire a new ad agency.
@randalotto: ACK I should have refreshed before posting.
If those terms truly were on the coupon, then I don't see a problem here. They clearly laid out the terms. It didn't say it was for ALL grandparents, just ones over 50.
It's essentially a "senior discount," and arguing it is like arguing with a store for not giving you a senior discount if you're one year below your policy.
@nicemarmot617: Actually, let me rephrase that: It IS discriminatory, but all age-related discounts are. Not all senior citizens are poor. In fact, I wouldn't hesitate to say that the majority of them don't need senior discounts. But they sure do line up to take them.
So the coupon said "Grandparents Save 20%" in big letters, and "must be 50 or over" in small print. How is this different from "Save 20%" in big letters and "Expires on (date)" in small print? The large print always giveth, and the small print always taketh away. I don't think there's a lawsuit here but Toys R Us should throw her a nice gift card and rescind this promotion.
If you want to talk discriminatory discounts... I would suggest that there is no more "discriminated against" demographic than singles. It seems that nearly every food (restaurant) related coupon I ever see is of the nature "buy one, get one free". Nearly useless to a single person unless they want to take the trouble to get one copy to go and then actually go straight home to properly store for "leftovers".
I would rather have 40% off ONE entree than buy one, get one free.
Nope, she didn't read the coupon's stipulations. That's her fault. But not knowing because it's your fault doesn't mean you can demand to get the discount.
@UNC_Samurai: I don't know who shops at Toys R'Us either. They have poor selection and are overpriced.
So theoretically a 50 year old parent of a small child could walk in and get the grandparent's discount solely based on their age, even if they actually have no grandkids. With the "miracles" of science this can't be all that uncommon.
Why not simply rename the discount a "senior citizen discount" and leave it at that???

















Oh I can't wait to watch the backpedaling on this one.
I bet it will become "a training opportunity..."