This could come in handy... Thanks!

ahh! good timing.

My father is having issues with them, and the techs are incompetent. I'll be sure to link him to this and the 'how-to EECB' article as well.

thank you ben

love the pic

Charter sucks, that's why I have Dish

Furthermore, if you e-mail a few of them, you get an out of office with more contacts, though no e-mail addresses. This may not be difficult to find them though:

Finance - Larry Kaschinske
HR - Sherry Olds
Marketing - David Andreski
Tech Ops/Engineering - Sean Hayes
Sue Weiske - Legal
Dave Seykora - Government Affairs
Jill Stark - Charter Business

Further, one of the contacts has a cell phone number in her out of office message. I'm not going to post it here.

I will let everyone know how it went. Last night I emailed Neil Smit's email only and got a swift result today. So, as long as they hold up on their end, it will be good.

Great timing! They cut "The Rachel Maddow Show" for the past two nights for some documentary. It also happened on a Texas cable company. Thanks!

After working for this POS company for a few years I bet you could send a company wide email and still get no service. The executives do not care about their employees or their customers. There are times where they do not even seem to care that they are being sued for burning down a million dollar home in St Louis where their corporate office is located. Your best hope is you find someone local who works for the company that cares and even then it is a gamble.

Having issues with them now about my bill thanks

Don't use the EECB for silly reasons such as your "bill" or someone cutting your fav show off.

Escalate, Escalate, Escalate. This should be your last resort. Just makes it harder for the rest of us when an actual issue arises.