Oh Comcast, you romantic. You were so sorry to see Michal leave that you pretended he didn’t. We get it: he bikes, he blogs, he helps toddlers learn Polish. But after four months of him repeatedly asking you to stop billing him, when you still won’t stop it begins to look a little stalker-ish. Your computers can’t always be down.
It’s instructive to see how Michal is handling the situation, though. He’s set up a free blog at Blogspot, and posted scans of receipts and bills, transcripts of online chats, a timeline of what’s happened so far, and his email to Rick Germano (SVP of Customer Operations) and the subsequent auto-generated response that was sent back. For anyone who has a problem with Comcast that they can’t seem to get resolved, this is a great guide to all the ways you can attempt to communicate with the company.
As new information comes in, he posts it. As of Monday, Comcast’s Twitter-monitoring team is on the case. We’ll be checking Michal’s blog in the coming days to see whether they can succeed where everyone else has failed.