Christina’s two dogs fell ill after eating Purina Beneful infested with maggots and fly larvae. After taking her dogs to the vet, Christina called Purina for an explanation, only to be told: “As soon as our food leaves our factory, it is no longer our responsibility.”
My husband and I found live maggots and larva in a bag of Purina Beneful last week. I bought it at a Petsmart in Kitchener last Sunday, and opened it on Wednesday. I had already fed our two labs two meals of the infested food before realizing there were numerous maggots and fly larva. When I called to speak with Purina about this the response I got as…”as soon as our food leaves our factory, it’s no longer our problem.” …disappointing.
I then brought this up with Petsmart’s main office, who claims it is not their responsibility either.
My husband and I are furious…our dogs have been sick for 4 days now…they have chronic diarrhea and are not themselves.
CTV picked up the story, but Purina didn’t seem interested in talking to them either:
(Photo: Getty)
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In the late 80s I had a can of Pedigree explode under the cabinet. I called the 1-800 number on the back of the can while I was in the middle of cleaning up rancid dog food so I could give the customer service rep the gory details first hand. She explained that sometimes the cans can develop a pin hole if dented which lets air in causing the food to spoil and build up pressure inside the can. She took down other information including my name and address and in a couple of weeks I had over $40 in coupons.