Video: Whoopi Wants Her DirecTV Fixed, And Sherri Wants To Speak To Your Supervisor

If you’ve ever wanted to see the rants from angry Consumerist tipsters brought to life by the woman who played Patrick Swayze in “Ghost,” here ya go—although Sherri Shephard is actually a bit funnier, describing how the Time Warner CSR makes her go to an evil place. Seen here is Shephard letting out the evil because of the CSR who tells her, “Well my supervisor is going to say the same thing.” Video clip below.

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  1. Smooooth says:

    This sort of makes me want to start watching The View.

    Ok, not really.

  2. campredeye says:

    I wish I could understand half of their questions and comments rather then the garbled loudness of them talking over each other.

  3. Zanorfes says:

    Direct TV just got millions of people see how bad they suck, but surely they will try to save face and make things right for Whoopi. But what about the other peeps who get screwed by them?

  4. Riddler says:

    I know most people hate these women, but I found this to be quite enjoyable to watch.

    /end of corny commentary

  5. JulesWinnfield says:

    Whoopie needs to paint her house red.

    Problem solved.

  6. tenio says:

    ahaha the end is the funniest!

    I bet their cable / direct tv is perfectly up and running now.

  7. While there are plenty of people I would like to say “no” to when it comes to cable issues I don’t I’ve had to make anyone wait -more- than 12 hours for an escalated issue to be taken care of. My “bigger” TWC brothers need to work harder on their customer service.

  8. ThickSkinned says:

    My favorite Sherri comment came when Whoopi asked her if she believed the earth was flat. Sherri’s answer was she wasn’t sure. Seriously. The woman is not sure if the earth is round. Here’s the whole segment where they discuss:

  9. qcgallus says:

    Seriously, I know very few places where the supervisors have special strings they can pull. Essentially they seem to be call floor reps with a different name (and administrative duties).

    Correct me if I’m wrong.

  10. Sherri needs her internet so she can look up if the Earth is flat or round. OK, sorry, I just had to say that. It was meant as a humorous thing.

  11. sassbrown74 says:

    I hope the folks at Direct TV and Time Warner are sufficiently embarrassed. And I am having cable installed on Friday. Yikes!

  12. corbyz says:

    It was funny until they started ranting about accents and foreign call centers. It makes me squirm and feel uneasy when I hear those kind of comments… it’s ugly in a way I can’t fully put my finger on, but I just know it’s not right.

    • Rectilinear Propagation says:

      @corbyz, @ukthom: I’m trying to figure out why it’s impossible for an Indian person to be in Texas. There are plenty of Indian people where I live. It’s a college town and a lot of them are in graduate school.

      There was a post on customerssuck.com about this exact thing: a customer yelling at a CSR for having an Indian accent and outsourcing call centers even though the call center was located in the United States.

      • Rectilinear Propagation says:

        @Rectilinear Propagation: It was funny up until that part though.

        “I’m sure it’s an isolated thing.”
        “Oh, I sneezed.”

      • ivealwaysgotmail10 says:

        @Rectilinear Propagation: Come on, Its obviously not impossible, But i have spoken to many call centers that every voice i hear has the same accent yet they insist they are in Texas or they only tell me where their calls are rotued through.

        Most call centers do not practice this and either say that their location has nothing to do with the conversation, or that they are not allowed to give it out. The reason this rep probobly told that woman texas is because of how incredibly rude sounding she probobly was. If i were an indian rep and someone asked me in a sarcastic tone where i was located like it was a derogatory statement i may just condescendingly tell them i was in texas too, Hell i might even go as far as telling her that i see red white and blue everywhere and men on horses with tall hats, people eating hot dogs and hamburgers.

        Obviously indian people work at call centers in the US, But the culture is diffirent and most that work here in the US get used to slang, culture diffirences, wordings etc and are much more able to communicate with americans.

      • shanoaravendare says:

        @Rectilinear Propagation: I used to work for a company that took in coming customer calls.

        During training we were told that there are multiple call centers for the company and some of them are in foreign nations. The people in those call centers (at least for this company) choose an “American Sounding Name” to use on the phones and are instructed to reply to the question “Where are you located?” one of two ways: 1) Say that you are not permitted to answer that question or 2) Give the state where the corporate headquarters are located.

        The thing is, you (as a consumer) never know if they are lying or not. Does the location really matter? No. Does the fact that most operators at foreign call centers have very thick accents matter? Yes it does.

  13. I’m not a fan of this show, but I am a fan of the rant. You know … everyone needs to vent occasionally. We all enjoy the occasional rant. These women get paid … PAID mind you … to do it on national TV. Top that!

    I think Whoopi hit the nail on the head when she
    commented that she shouldn’t have to advertise who she is to get service.

  14. LOL @ “Is the world flat”

    “It has never been important to me”

    ROFL

  15. jamesdenver says:

    I’ve seen about five minutes of this show. Nothing about four cackly women talking over each other appeals to me.

    If I want to hear that I can go to the lunch room at work and listen to the same stream of nothing – albeit from less paid women.

  16. TheFuzz53 says:

    Is this video up on youtube, or is there a way I can embed this, because I want to post this in every possible place I can think of. I for one am sick and tired of being treated like common street trash by telecom companies.

    I just bought my first home and my two biggest issues were with Verizon and Directv. The directv was a small problem, but still a shady business practice none the least. In order to get their advertised price for 12 months, you have to apply for a rebate which takes 6-8 weeks to be applied. So youre first 3 bills are going to be for the full amount, because they tell you about the rebate program until you get the first bill. There is no mention of it whatsoever on the phone.

    My next battle is goign to be getting the Verizon one bill thing that was noted earlier today. I may be the next to launch an EECB at them.

  17. ukthom says:

    They had me up until the tirade about English and outsourcing the phone centers to India. Lame excuse to be rude, and since when does the US have a national language?

    Won’t watch the view.

  18. Imakeholesinu says:

    This kinda scares me as I am a DirecTV customer and I want HD service at my apartment.

  19. BrianDaBrain says:

    I’m not a fan of The View, but I think that is hilarious.

  20. goodywitch says:

    Right, Whoopi sneezed.

    Anyway, as the child of immigrants, I did find the last part quite condescending. They’re in NY, tons of Indians there. My parents have thick accents (or so I’m told), and they’re in CA. Leave the “lying because they have an accent” commentary to yourselves, it ignores that the US is an immigrant country.

    whoohoo for EECB :-)

  21. yungjerry703 says:

    wow i knew this show was ignorant but damn! whoopi sounds like the only one with common sense.

  22. evslin says:

    That’s funny stuff.

  23. Xerloq says:

    Bong-ladesh?

  24. Hawkins says:

    Mr. Propagation:

    It’s quite common for offshore call center CSRs to be instructed to lie about where they are. Same reason that they often identify themselves with laughably false American-sounding names.

    I don’t think it’s a case, usually, of yelling at them because they have an Indian accent. The issue is that a thick accent (of any type) makes it hard to understand what they’re saying.

    And Goddammit, it’s disrespectful to me as your customer to make me struggle with the poor English skills of your CSR.

    • evslin says:

      @Hawkins: It’s quite common for offshore call center CSRs to be instructed to lie about where they are.

      It’s also quite common to have foreigners working in local facilities, too. I worked with a whole slew of Hindus at a call center in Omaha a few years ago.

      It doesn’t matter where they say they are anyway, it’s not like you’re going to be able to drive over there and give a phone jockey a piece of your mind in person.

  25. pdxguy says:

    @evslin: If I was in Omaha and had a problem with the call center clones, you bet I’d drive on over to wherever they are and demand to talk to Pradeep or whatever his name is. Nothing like putting the fear of God/Vishnu/Allah/Buddha/tabbycat into those people. Might make ‘em think next time they try to jerk someone around; someone might be waiting out in the parking lot for when they get done working.

    • Alcadema says:

      @pdxguy: I’m a CSR, and that’s the reason that I don’t give out my full name on the phone with customers. All we need is for a disgruntled customer to decide to take his aggression into his own hands and show up at my place of business to cuss me out/hit me/attempt to kill me personally. I’ve worked at places where that very thing has happened, and thank God for the cops.

      And if it happens again, I’ll bleed when you hit/shoot me, smile, and cheerfully call the cops again. I don’t make enough money to put up with that kind of behavior.

  26. waystland says:

    I Know your name is NOT Todd and you ARE NOT form Idaho……………..

  27. bmwloco says:

    Good on ‘em. Give ‘em hell.

    I told DirecTV to kiss my white kiester about 4 months ago after 9 years of service.

    The cause? Fee creep. From $29 for years to $72 for the same wretched programming. My sin? DVR. “Oh, you have one? That’ll be more…”

    I put in Dish TV. $19.99 a month, another $5 for 3 local and 2 PBS stations.

  28. Bruce says:

    “I’m in Texas”

    That’s just flat out, funny as hell!

  29. tricky69 says:

    Why doesn’t Whoopi use her name to get service? If I was famous I would use my name to get whatever. Plus if Whoopi has people to manage things for her shouldn’t they be able to take care of it?

    Why does Sherri need the TV to let her know that John McCain is going to be on the SHOW THAT SHE IS WORKING ON!!!

    Don’t they have people that tell her these things? Is there special Sherri channel that tells her everything that is coming up in her life?

  30. I wish I could call up DirecTV and stop them from delivering Whoopi Goldberg to my television. She makes my blood boil.

  31. 2719 says:

    Those people were instructed to lie about their names/location. Just part of their job. They are simply trying to make a living and feed their families.

  32. organicgardener says:

    Personally I don’t care where they’re located as long as I receive excellent service. Of course I MUST be able to understand them or all bets are off. I’ve had reps with very thick Indian accents and a poor connection that I couldn’t for the life of me hear nor understand. I’ve also had those who were perfectly understandable & gave me EXCELLENT service. The least a company could do would be to have a minimum standard of “understandable with excellent service.”

    I did recently have an excellent online chat session with a Norton rep…obviously located in India by the name & time lag; however, helped me right away, located my account & gave me a link to download the new version. I also painlessly canceled a Verizon phone account via online customer service chat. I think I’m really starting to prefer the online method when available!

  33. SgtBeavis says:

    When I was working for Microsoft support it seemed that all our guys in “Bong-lidesh” addressed themselves as Bob.

    Srsly, WTF…

    But that wasn’t what bothered me. What bothered me was that many of them were simply worthless. They would escalate a call to our help desk for any small reason and by the time the customer got to me they were pretty pissed off…

    So I would solve the customers problem then send the ticket right back to the original tech. There is no damn way I was going to get a bad customer survey because of “Bob’s” crappy work.

  34. North of 49 says:

    Telus is the same up here. A monopoly that doesn’t care. not even after EECBs have we gotten results other than people calling us. On Monday, I file in small claims court.

  35. Ben Popken says:

    “That’s why you not the supervisor, I don’t wanna hear your mouth!”

  36. Ben Popken says:

    “Why should you have to be somebody in order to get the services that you’re paying for?”

  37. maladroite says:

    I don’t get why some users commenting here have to be so racist either.
    There’s a reason as to why women on The View aren’t known for their intellect; they’re known as women that are loud-mouthed and bent on cutting up one another. Why stoop down to that level?
    -And as for comments about Indians not being able to speak English… Well, there’s a limit to ignorance. Some “Educated” New Yorkers I’ve worked with didn’t know the meaning of “Prepone”; they were completely dumbfounded.

    I’ve never had a bad experience with a call center in India. As a Canadian, I guess we’re just more open minded and well-traveled on average to know that people all over the world have different accents, and that doesn’t affect their ability to understand what you’re saying to them.
    I really don’t understand why people are bashing call centre employees, shouldn’t you all be aiming your frustration at the corporations who gave your low-paying jobs out to other countries by the droves? Let’s face it, isn’t *that* the real reason of your frustration?