Wish I'd had this number when they said I dented a fender on a rental, then tried to bill $2000 worth of other (non-fender) repairs to my insurance...

Wow, I've always found just the opposite -- I've only had terrible Enterprise experiences. I tell anyone renting a car to stay away! of course, they may be better now, but I wouldn't know since they've lost me as a customer forever. :-/

Enterprise has always worked great for me.

Is he the same Andy Taylor that was the mayor or Mayberry, North Carolina? ;)

I have rented from Enterprise several times. The service is usually okay, but the vehicles are not always up to snuff.

I was driving from OH to PA on a business trip and needed a rental. They had forgotten to fill the tank with gas. It was not a huge deal as I did not have to bring it back full.

Halfway into my trip, I stopped at a toll booth. The window did not want to roll up. It wouldn't have been too bad had I not be driving in December. I eventually got it to roll up by pulling the window up and pressing the button at the same time. The next day, I went to clean the windshield, but found it was out of wiper fluid.

Again, the issues were relatively minor and I did receive a significant credit on my bill.

I've only rented a car once in my life, and damaged it when I ran over something while driving.

Enterprise couldn't have been nicer. I initiated a claim with Amex and gave the info to Enterprise. A few weeks later I got a notice from Amex that they had paid $386, which seemed really reasonable.

Hit and miss. Period.

Ooh, this is a great post! I recently had a terrible experience at Enterprise. I'm gonna raise some HELL now!

Been to enterprise once. Will NOT go back. Ever.