Reach A Nice Best Buy Customer Service Supervisor

Only use this contact info if you can’t get help from the store and the regular customer service line isn’t doing it for ya.

carolina.madden@bestbuy.com
(612) 292-0076

(Photo: Meghann Marco)

Comments

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  1. homerjay says:

    And now that you’ve posted her email and phone number Mrs. Nice Lady is going to turn into Mrs. Swampedwithcalls Bitch.

    I guess thats how it goes, though.

  2. GyroMight says:

    Is she a specialist like Frank at Comcast Cares?

  3. Byzantine says:

    Maybe I should call her and ask why all the Best Buys around here are filled with employees that flat out ignore customers and just stand around.

  4. ThinkerTDM says:

    @Byzantine: They are around here, too. Maybe we could ask her how it feels to lose money because the employees (and management) don’t give a damn about customer service.

  5. YamiNoSenshi says:

    @Byzantine:
    I never, ever go into any electronics store (mostly any chain store at all) and expect help. I’m not saying they’re right for being crappy at their jobs, because they’re certainly not. But I do my own research and ask nothing more of them than “do you have xyz in stock.” At least they know how to do that one.

  6. timmus says:

    If anyone calls this number please ask them to stop buying from vendors using all that blister packaging.

  7. Byzantine says:

    @ThinkerTDM: They definately lost my money 2 weeks ago when I walked into a Best Buy intending to purchase an iPod Touch. Since I couldn’t find anyone to retrieve one for me, I walked a few hundred feet through the mall to the Apple Store. Thus, Apple got all my money in the end.

  8. pb5000 says:

    @Byzantine: @ThinkerTDM:

    My problem with my local Best Buy store is that they don’t leave me alone! I can’t walk 3 steps in the store without an employee offering help. “Just browsing” means you get a business card and an offer to help later. After 3 business cards I’m sick of it and leave.

  9. Squot says:

    Definately keeping this number on hand, as I’m about to Fight the Good Fight about getting my laptop lemon’d – the power socket popping off the motherboard 3 times and the constant bluescreening and modem disabling itself is getting really really old.

    But, silly me, the first two times I sent it to Gateway instead of sending it through the (2 extra weeks) Best Buy Geek Squad!

    …. -________-; Even the guy at the geek squad’s like “Well, it shoooooould count, but you’re going to have to fight them over it.”

  10. oldscud says:

    Poor Carolina. Who the heck is dumb enough to post this information? I was once a “nice CS Supervisor” for a major electronics manufacturer. Someone posted my contact info on a similar message board and I was deluged with calls and e-mails for weeks on end from people that had general comments, suggestions for future enhancements or just wanted to see if the info was real. All of this just prevented me from doing my job for the folks that had real problems. Don’t you knuckleheads realize that you just killed the golden goose? Idiots!!

  11. elisa says:

    Yeah, Ms. Madden isn’t going to be nice for long.

  12. Pink Puppet says:

    I concur with the rest of the complaints. This is a quick way to ruin a good thing.

  13. Ben Popken says:

    Sorry nutbags, Carolina gave permission for her info to be posted.

  14. homerjay says:

    @Ben Popken: Shes probably regretting it already.

  15. jbohanon says:

    At least the Best Buy that I go to FINALLY started answering their phones. And by that I mean, you get to talk to an operator, then wait on hold, maybe for one minute, maybe for ten (with the operator coming back on the line twice to ask who you’re waiting for). I guess I complained loud enough when I had to call six different departments to find one with someone willing to pick up the phone.

  16. Anonymous says:

    This is my letter to Best Buy after today’s experience.

    3 times in the past 10 days I went to the best buy store in the mall in Guilderland, NY and waited at least 35 minutes each time for help from a salesperson because I wanted to purchase a plasma television. I did not receive help any of those times. The first time there was not even a salesperson in the department and a manager seemed to care less when I asked where they were. Today was the third time and this time I managed to track a salesperson down who told me he had at least three other customers to help before he could get to me. When I asked was he the only one there he said no it was him and one other guy but he did not know where the other guy was. I then went looking for a manager and I saw two employees chatting with each other by the cameras. When I asked to be directed to a manager I was told that one of them was a manager. I doubted this as both were dressed exactly the same. When I mentioned that this was the third time I was in the store trying to buy something but not finding help the guy just shrugged and said “sorry.”

    When I tried to get the name of someone higher up I was told they did not give out names.

    So, here I am complaining to an online system that is going to generate a stupid email telling me how much it means to Best Buy to have me as a customer and that my issue will be dealt with in a few days. Then I’ll get a canned response that basically resolves nothing.

    Frankly, your sales staff, floor managers and process are terrible.

    I’ll be taking my business elsewhere. Oh yeah, and the hour and a half of my time that you wasted I will dedicate to putting this story out there on other boards and internet sites to try to keep someone else from running into the same crappy service.