Bank Of America: Exploding Dye Packs Aren't Just For Heist Movies Anymore

A Bank of America customer got a nasty surprise after withdrawing cash to pay her employees — a dye pack exploded in her car. When she went back to the bank to complain she says she didn’t even get an apology.

From WAVY:

“It started going [hiss] everywhere and it started smelling.”

Red dye sprayed everywhere.

“In the car and in my eyes and on my nose and I was coughing like crazy.”

“They didn’t say sorry or anything.”

The customer was taken to a local hospital to have her eyes treated and she’s doing fine now. As for Bank of America, they told WAVY:

“Our personnel were very accommodating and very apologetic when Mrs. Cheikh came back into the bank. We will make sure her costs will be covered with respect to getting her car cleaned.”

Mrs. Cheikh says she’ll be switching banks.

Dye pack explodes on Bank of America customer
[WAVY](Thanks, David!)

Comments

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  1. Uptowngirl says:

    Good ol’ Bank of America.

    Surprised they didn’t have her thrown in jail when she complained.

  2. weakdome says:

    this is all part of their superior “attention to detail”
    … get it? detail?

  3. ITDEFX says:

    And this isn’t one of those “Taking it seriously” stories?

  4. I’m worried they didn’t take it seriously. Perhaps they thought they were being robbed?

    Now I don’t mean to blame the victim, but does anyone here NOT check their cash withdrawls before leaving the bank? Maybe I’m just not a trusting soul, or maybe it’s b/c my ex-teller Mother told me “Never trust anyone with money, even yourself”, but I always count before I leave while still at the counter.

  5. ViperBorg says:

    “I don’t bank with Bank of America” / “This is why I don’t bank with BoA”, etc, posts in 3… 2…. 1….

  6. AdvocatesDevil says:

    I guess she should have showed her receipt!

  7. AdvocatesDevil says:

    @Git Em SteveDave displays attention-grabbing vanity: Yeah, she totally robbed them by taken money out of her account!

  8. @Git Em SteveDave displays attention-grabbing vanity: Also, from what I understand, they don’t actually “explode”, they heat up and emit a dye “smoke” which ensures all the bills in an enclosed space, like a bag, are coated. It also leads to laughs when a crook shoves the bag down their pants and gets burned.

  9. m4ximusprim3 says:

    so why was a dye pack in her cash again?

  10. Skiffer says:

    “The customer was taken to a local hospital to have her eyes treated.”

    “We will make sure her costs will be covered with respect to getting her car cleaned.”

    Ummm…yeah – what about medical bills?

    This definitely seems like it has lawsuit potential – BOA should thank their lucky stars that no traffic accidents (or other serious injuries) were caused.

  11. @AdvocatesDevil: Like I said, I’m not blaming the victim. I meant that in a sarcastic tone.

  12. exkon says:

    I wonder who’s telling the “truth” here.

    We got the customer saying one thing, and BofA saying another. Perhaps we should wait for an update that can be confirmed?

    I mean with the dye all over her eyes and nose, maybe she missed someone saying sorry? For such a horrible event, the details seem very scant from the customer writing in.

  13. anthonyhasp says:

    As a former BofA employee: if you are wealthy or a fairly large business, BofA is the bank for you. If not, they don’t want you. Go somewhere else.

  14. javi0084 says:

    She pays her employees in cash?

  15. cwsterling says:

    now how would she of not noticed the teller slip it in with the notes, i mean every teller i have been to, no matter how large or small the withdraw counts the money infront of me, giving me a clear view of the money

  16. Angryrider says:

    Why was there a dye pack in her cash? Did BoA not trust her to be a loyal customer in the first place?

  17. You-Me-Us says:

    I was a bank teller once and know what the dye packs look like and feel like. It’s almost impossible for anyone following basic, commonsense rules of money handling to “accidentally” hand out the dye pack. The teller who gave away a dye pack is an idiot and should be fired immediately.

  18. ionerox says:

    Uh, why the heck is she paying her employees in cash anyhow?

    Of course BoA is in the wrong, mostly for putting the dye pack in with the cash in the first place. I wonder if they simply have cash bags with dye packs already in them in case of a robbery- if so, this has to have happened before to some other unsupecting legitimate customer.

  19. madanthony says:

    does anyone else think it’s a little shady that she pays her drivers in cash?

  20. ViperBorg says:

    @javi0084: Makes the drug deals harder to track.

  21. @ionerox: Yes, they have pre-made bags. It’s easy to spot them. They are large canvas sacks with a “$” on them. They come with a complementary striped shirt and “burgling” mask.

  22. @madanthony: @cwsterling: @javi0084: When she uses language like this: “My throat is still a little irritant,” says Laila.“, I’m guessing cash is easier to track than checks for her

  23. Dave J. says:

    @You-Me-Us: Maybe the guys who strapped those live nukes to the B52s in North Dakota got transferred to BofA?

  24. I feel horrible about this, but I find the thought of a some unsuspecting person driving around and all of a sudden covered in exploded pink dye to be _hillarious_

    /Banhammer, is that you?

  25. Parapraxis says:

    @Git Em SteveDave displays attention-grabbing vanity:

    DO YOU KNOW WHO YOU’RE STEALING FROM?

  26. Jonbo298 says:

    Aren’t dye packs put in by employees? I can’t think they would just let bags with dye packs sit nearby unless that’s policy.

  27. mariospants says:

    BoA doesn’t want its clients to deal in real, physical paper money, so they’re send a clear message: “ask for cash, and you’ll dye”

  28. iotashan says:

    @Git Em SteveDave displays attention-grabbing vanity: They thought she was a robber because she refused to show her receipt at the door. Wait, wait, that’s BestBuy. Glad they don’t have die packs.

  29. Orv says:

    @madanthony: A lot of people working low wage type jobs don’t have bank accounts. I used to work in a casino, and almost all of the dealers would immediately go cash their paychecks at the cashier cage when they got paid.

  30. dewsipper says:

    @madanthony: We paid our employees in cash. It costs us less (we’re charged monthly per check), and it was considered a huge convenience for the employees to not have to wait in line at the bank every Friday just to cash their check. Nothing shady about it, just not conventional.

    @mariospants: That comment so made my day…

  31. usa_gatekeeper says:

    @You-Me-Us: So if banks have die packs lying around waiting to be used, how do tellers initiate the process to make them go off in a short while??

  32. dripdrop says:

    Can someone explain the purpose of these dyepacks? I’m guessing they’re a theft deterrant?

  33. m4ximusprim3 says:

    yeah, upon further consideration, time dye packs are totally ripe for misuse/pranking. I know bank tellers are supposedly trustworthy and all, but if that customer was being “unpleasant”, I’m not sure I would be able to resist “accidentally” slipping her a dye pack.

    Not blaming the customer, I’m sure shes a nice lady, but those things are just disgruntled employee payback waiting to happen.

  34. @dewsipper: How do you issue them a list of witholdings?

  35. macinjosh says:

    The story doesn’t mention how she drove away with a baby on the roof (and unfunny circular balloons).

  36. @usa_gatekeeper: They are proximity activated. Like those dog collars.

    @dripdrop: If you leave the bank, they emit a dye “cloud” in the bag or container you have the money in. This permanently dyes the money a garish color and makes it easier to spot if someone tries to use it. It in essence makes the money unusable. If the smoke escapes, it can lead you to the crook.

  37. Orv says:

    @usa_gatekeeper: I think they’re electronically triggered when they leave the bank premises.

  38. KyleOrton says:

    @Git Em SteveDave displays attention-grabbing vanity: She’s being honest. People don’t like the sound of her voice.

  39. Hawkins says:

    Lots of companies pay their lower-level employees in cash. I used to manage a small factory, and on Fridays we’d go to the bank and get actual cash to put in pay envelopes. The employees strongly preferred the cash.

    Our bank (small, friendly) would even prepare little individual pay packets for each employee, with the exact amount counted out in each.

    And I don’t remember ever getting ‘sploded on.

  40. P_Smith says:

    @exkon: I wonder who’s telling the “truth” here.

    We got the customer saying one thing, and BofA saying another. Perhaps we should wait for an update that can be confirmed?

    Remember the Walmart (IIRC) incident and the blood tester used on the victim of diabetic shock? The store manager claimed to have been sympathetic when in fact witnesses said he demanded payment or he’d charge people with theft after saving the victim’s life.

    We’ve seen it far too often, stores and businesses trying to rewrite events of the story after realizing they’re going to pay for their indiscretions. Common decency is all too rare these days, especially when it costs more than rudeness…until the rudeness costs them more than the original common decency would have.

  41. dialing_wand says:

    *large tinfoil helmet warning* Perhaps it’s a new underhanded method of withdrawal prevention. Banks need all the cash they can hold on to these days.

    ;P

  42. MeOhMy says:

    Wait till she gets hit with the dyepack surcharge!

  43. GMFish says:

    Git Em SteveDave “Now I don’t mean to blame the victim…

    But you will anyway.

    but does anyone here NOT check their cash withdrawls before leaving the bank?

    Let me get this straight, every time you get a cash withdrawal from a bank, each and every time, you check for exploding dye packs? Do you check your house for pipe bombs every morning? Your car for cut brake cables every time you use it? Your food for poison, every time you eat? God, when you do you have time to get online to put the blame on completely innocent people?

  44. grebby says:

    This is the side effect of mergers and acquisitions that corporations seem to forget: any mistake made by an employee at any of your thousands of locations will be pointed to as an example of your systematic corporate heartlessness and disregard for your customers.

  45. There's room to move as a fry cook says:

    My sympathies are with the customer but who goes into a bank and asks for a Bag O’ Cash and doesn’t count it?
    Maybe if I had better idea of what the dye containers look like it would make more sense.

  46. ibored says:

    There is NO WAY this is accidental, this is at the least utter negligence and most likely its assault. putting this thing in there required direct willfull action by the employee. Lawsuit is definitely in order for pain and suffering…

  47. veterandem says:

    @Troy F.: Sweet! Milk shot through nose!

  48. GMFish says:

    IfThenElvis “Maybe if I had better idea of what the dye containers look like it would make more sense.”

    They would have to be pretty small and hidden. If they were large and noticeable, they wouldn’t be much use for tricking bank robbers into taking them.

  49. picardia says:

    ITA with GMFish — if these dye packs were so hugely noticeable, I doubt they’d be useful in robbery situations. Probably they did count the cash in front of her, but the dye pack was either slipped into the bag afterward or (my guess) had been put into the bag beforehand.

    I can see that the woman might’ve been too discombobulated to hear/understand apologies, but I can also see that the bank might’ve been so surprised and appalled that they didn’t respond appropriately to her.

  50. aggie_brad says:

    Someone at the bank made a mistake. The bank took her to the hospital and are going to pay to correct the damage to her car. People make mistakes, bank tellers are people.

  51. Diet-Orange-Soda says:

    @GMFish: You *should* check your cash withdrawals every time. People make mistakes and it’s a lot harder to prove you were given the wrong amount once you leave the teller. I would think counting cash would encompass dye-pack checking.

  52. @GMFish: I’m not blaming the victim. I was putting an open call out to see how many people don’t check the cash they withdraw from the bank. I think that the parts you omitted from my quote explained that when I said Maybe I’m just not a trusting soul, or maybe it’s b/c my ex-teller Mother told me “Never trust anyone with money, even yourself”, but I always count before I leave while still at the counter.

    Yes, EVERY time I get cash from a bank, I take the money from the teller, remove it from a envelope if it was put in one, and count it out myself. This lets me catch any errors and/or possible counterfeits(yes, I’ve handled money enough to be able to pick out counterfeit bills by feel, even during a quick count. I realize that some may have gotten past me, but they were obviously good enough to keep passing). I worked in a cash room once, and I counted every till, deposit, house count, etc twice before I would initial it. A dye pack isn’t the width of a single bill. If you handle the money, it should be easy to spot a dye pack. And no, I don’t check my food for posion or my house for bombs. And yes, I do check my brakes before I leave my property everyday. I tend to stop and check for oncoming traffic when I leave my driveway, which you obviously must not.

  53. audiochick says:

    @Jonbo298: When I was a bank teller, each cash drawer had a dye pack in it. It was bundled with $20 bills, which happen to be the most common bill given out. Every teller knew where in his/her drawer the dye pack was, and tended to keep it somewhat separated from the other bills. Perhaps an inexperienced teller could mix up the bundles, but you still COUNT THE MONEY before you give it out. You are never supposed to just TRUST that the bundles are accurate.

  54. DeleteThisAccount says:

    @ibored: Agreed.
    @aggie_brad: Theres no way someone puts something like this into a bag of money.

  55. attackgypsy says:

    @P_Smith: It was I believe CVS or Walgreens, not Wal-Mart.

  56. timmus says:

    Good thing there was no child strapped into a car seat back there. That would have been horrendous when you take into account the proximity to the explosive device and the extra seconds needed to unbuckle the kid.

  57. @timmus: Judging by the account the victim received, this was a tear gas/dye smoke pack. You can tell by the way the dye is dispersed in the photos. If it “exploded”, there would be splatter. The victim also said it hissed, which is consistent with a gas/smoke release.

  58. Homygod, am I the first commenter here to say that I would SUE SO HARD over that? Yeah, cost of cleaning my car (and my clothes, and everything IN the car), plus the doctor visit (AND follow-up, because that’s a CHEMICAL I just inhaled in an enclosed space), and let’s not forget the fact that she was DRIVING, and having crap go off in your car while you’re driving is more than a little dangerous!

    If their employee was that negligent, and it resulted in me being put in danger and my property damaged, and I didn’t even get an apology, hell yes I’d be suing. Now, if this was the nice bank on the corner that was always cool to me and offered me something for the horrendous mistake they just made? Different. But this is B of A, and I’m sure they were rude as hell on top of being completely indifferent to the nature of the error they made. When companies play that game, I play it too.

    (And suing in this case is not playing dirty or playing hardball, either. Playing hardball would be driving your car into a tree as soon as the thing went off, so you could sue them for a hell of a lot more…and don’t wince; it’s what they’d do!)

  59. exkon says:

    @P_Smith: Very true, but also remember that incident where that Wal-mart shopper claimed to have paid for that case of Pepsi he put under his cart and it was later found that he stole it?

    I’m would just rather have some more details than: “Got money from bank, dye pack explodes, bank was an asshole.”

  60. @Mary Marsala with Fries: Just FYI, she wasn’t driving. She had put the money in her car and that’s when the pack activated. The packs are either RF activated, or activated when removed from a magnet enclosed in the drawer.

  61. sean77 says:

    Here’s the patent for the dye pack:

    [www.google.com]

    The dye pack actually looks like a wad of 20s sewn together. It’d be hard to mistakenly get one of these unless you’re tossing wads of bills into a bag.

  62. HogwartsAlum says:

    @Parapraxis:
    YOU AND YER FRIENDS ARE DEAD!!!!
    ;)

  63. HogwartsAlum says:

    @audiochick:

    This sounds like what could have happened. I’ve never seen anyone just hand over bundles, but like you say, if the teller was new or just had a brain fart, he/she could have just grabbed the wrong bundle. Or the wrong bag.

    It just sounds like a mistake. Which people make.

  64. citybuddha says:

    It’s nice to see BOA giving a little something extra..

  65. dangerp says:

    Alright, I found this image of a dye pack from the FBI’s website:

    [www.fbi.gov]

    According to the description, it is placed in a hollowed out stack of bills. Is this the typical configuration? If so, then even a cursory check of the money should reveal the dye pack…

    Also of note, it looks like some also contain tear gas, which would explain why her “throat is a little irritant”

  66. Coelacanth says:

    @anthonyhasp: So what perks do they offer to the wealthy or large businesses? From everything I’ve seen, they’re nothing but a ripoff.

  67. dangerp says:

    And I left and came back to finish that comment, which is why so many of the open questions have already been answered…

  68. cjdmi says:

    @Mary Marsala with Fries: Feeling a little litigious today, aren’t we?

    The manager already indicated they were prepared to pay for her car cleaning and medical bills. You make it sound like you view BoA’s mistake like a get-rich-quick scheme.

  69. Landru says:

    @iotashan: I’m sure Bestbuy will have dye packs soon. Thanks for giving them the idea.

  70. MaliBoo Radley says:

    I wonder if maybe the article got it a bit wrong. Since she runs a taxi company, perhaps she was getting ready cash for her drivers to make change with? That seems most likely. Perhaps the writer of the article confused that with getting payed?

  71. Atrix256 says:

    here’s why incorporated banks are not good for consumers…

    a bank is a place people go to put their money and earn a dividend on the money they keep there.

    Now, as soon as a bank has shareholders, the shareholders become the focus of the bank and for the shareholders, the company is a place for them to put their money into and earn a dividend.

    At this point, it barely makes sense for a non-share holder to put their money in one of these places. The bank has become a bank of the shareholders at the cost of the people using the bank.

    credit union ftw

  72. bagumpity says:

    @iotashan:

    Laugh while you can. You just provided Bust Buy with an awesome new idea: put dye packs in every bag or attach them to every product (whichever is the least convenient to the customer), and only deactivate them at the door after a thorough rethief- I mean receipt- check.

  73. There's room to move as a fry cook says:

    If its hidden inside a hollow wad of twenties then they shorted her… or she didn’t count the # of bundles received.

    “perhaps she was getting ready cash for her drivers to make change with?”

    I doubt it, taxi companies don’t hand out cash to drivers at the beginning of a shift – and I’ve yet to meet a taxi driver who can break a twenty.

  74. glycolized says:

    @macinjosh: Thank you! Finally some ‘Raising Arizona’ up in here.

  75. chanh55 says:

    My teller friend talks about wanting to get back at angry irate customers all the time. I’m wondering if this is just an angry BofA teller getting back at her…

  76. katbalou says:

    Good Old BofA. I banked with them for a very short time only — primarily because someone with an identical given and last name as mine evidently changed their address. So what did BofA do? You’ve got it — they changed MY accounts (both savings and checking) to this other person’s new address. Mind you, this was at the end of the year so BofA not only sent all of my cancelled checks (this was some years ago when they were still doing that) which had my VISA card number, driver’s license number, and multiple samples of my signature but hey! just to make certain that they had compromised my identity completely, BofA gave them my Social Security number on my year-end 1099 for my savings account. Did I receive an apology much less my original cancelled checks back? HA-HA-HA!!! Not a chance.

  77. ionerox says:

    @audiochick: Strange, I never once saw a dye pack in person when I was a bank teller. (And I worked for a national bank, but the police station was across the street so maybe they figured we were ok as far as robbery goes.)

  78. ionerox says:

    @HogwartsAlum: bundles can happen with large cash withdrawals. Usually they’ve been counted and re-counted already, so it’s easier to stick them in a bag for commercial transactions.

  79. edrebber says:

    If BOA didn’t offer an apology, then they must have put the dye pack in on purpose, which makes this incident criminal assault. Call the police.

  80. jumpycore says:

    @ViperBorg: “I don’t bank with Bank of America” / “This is why I don’t bank with BoA”, etc, posts in 3… 2…. 1….

    someone needs to get the fuck off of 4chan.

    those posts are getting retarded. post something of worth on here. go post bullshit on 4chan.

  81. reflection717 says:

    @ionerox: Nope – Not with any good procedures/policies. When I was an assistant manager at a bank my tellers were required (by the bank) to count every bill in and out of their box. Not only that, they were not to give out bills still wrapped in the teller stamped straps (if the customer wanted straps rather than rubber bands they were given them but the stamped straps needed to be removed first)

    Any idiot can tell that a dye pack is a dye pack if you look at it, there are stories of Robbers looking in the bag, taking out the dye pack, putting it on the counter and saying “No thanks!” before running out the door. It looks just like the photo above except in practice it has a few real bills on top and on the bottom to disguise it better to an untrained eye.

    I vote for a really inexperienced teller and a nasty customer who was in a rush (because any sane person getting $2000 in $20’s will usually count it before leaving and would have noticed that there was something a bit odd)

  82. bwcbwc says:

    @javi0084: probably illegal immigrants, no social security payments or some other such scam. Or maybe she allows her employees to cash their checks at her establishment and a lot of them elect to do that. With a taxi company, it could be either one or anything in between.
    @Mary Marsala with Fries: Ditto.

  83. Marshfield says:

    Y’know, if it was in a hollowed out stack of bills, those have that band around them and it would be hard to detect unless you unbanded each bundle. If you had 10 bundles of cash, all nicely wrapped, and you had done this week after week for a while, I doubt you’d be inclined to open each bundle and count every bill — you’d count bundles. And if one of those had the dye pack and nobody picked up on it…well, this is what happens.

    I don’t know where they keep the dye pack bundles, but if I was the bank, I’d have one handy at every teller station to throw into the bag that the ROBBER is demanding of me as he waves his 9mm in the air — I wouldnt’ want to have to go take too much time gettingit from a “special place” and raise suspicion.

    So .. dye pack conveniently located — looks like real bills — accidentally gets into the money shipment. No malice, and really hardly even any negligence. Just an accident….

  84. Aisley says:

    @cjdmi:

    My dear CJ, It is not a matter of feeling litigious. If I were the lady with the problem, no way in the world I was going to ask them to cover my expenses. I will go a step above. I will present them with a lawsuit for “defamation”. The dye packs are to be used exclusively in robberies. If I did not robbed the bank, but you still gave me a dye pack, the matter of the fact is that you called me a criminal. And you cannot soil my reputation just because you’re BoA.

  85. Aisley says:

    @ionerox:

    common man! That woman is free to pay her employees ANYWAY she wants to; that’s her prerrogative.

  86. forgottenpassword says:

    They should pay to replace her car or at the very least pay for a completely new interior. And if not…. then sue sue sue! I dont see how its possible to get that dye & whatever it was that was caustic enough to burn her eyes & throat…. permanently removed from her car’s interior.

    BOA screwed up BIGTIME here. You’d think BOA would be kissing her ass because of it.

    And considering that they fucked up THIS bad…. I am more willing to believe the victim than the employees on whether or not they apologised.

    Too bad the lady didnt grab that bag & lob it into the bank’s lobby.

  87. FLConsumer says:

    What’s BoA’s current fee assessed on receiving dye-packs?

  88. @: It was tear gas. Even pepper spray can be cleaned from the interior of a car w/no problems afterwards.

  89. Scuba Steve says:

    @Mary Marsala with Fries: I wouldn’t sue unless they refused to pay for the damages when I politely asked them to.

    It was a mistake, and they should pay. But lawyers don’t need to take a cut. Unless they refuse to pay.

  90. Rectilinear Propagation says:

    @Git Em SteveDave displays attention-grabbing vanity: Maybe English isn’t her first language.

    “Ummm…yeah – what about medical bills?”
    @Skiffer: That’s the first thing I thought. The article doesn’t say anything about BOA paying for that trip to the hospital.

  91. @Marshfield: If you walked out of a bank w/ $20,000 in cash, and didn’t check it, then you are nothing but a fool. All it takes is for one of those bundles to be topped with a $20 and have singles below it, and you’d be out almost $2,000. And what if you got more than one bundle of counterfeit bills? Once you leave the bank, then you don’t have a leg to stand on in the way of getting money back. I never leave sight of bank cameras until I double count my money. If you don’t like handling/counting cash, then don’t get a job where you have to do it. I personally love to count money. At most of my jobs, if there was a difference in count between me and someone else, 99% of the time their count was off, b/c unlike others, I didn’t trust the bill counter machine or just assumed that a bundle of bills is what it said it was. I also didn’t trust anyone elses count, including my own. I did my counts twice. If people saw my initials on a bill wrapper, they could rest assure that the bills in there were counted by me by hand, run through the counter, then re-counted by hand before being wrapped.

  92. @: A “mistake” is minor, apologized for, and the damages you suffered from it are replaced.

    Therefore, this is not a mistake. This is negligence.

    Admittedly I hadn’t realized she wasn’t driving, and that changes the facts a little, but not their responsibility or failure to execute it. On the other hand, they still have a chance to make good on this. For purposes of commenting here, though, I feel pretty safe assuming that BofA won’t suddenly grow some human decency. If they did, I think it’d qualify as a miracle of science.

    When it comes to large corporations, my “policy” is, if they screw up and don’t fix it promptly, SUE. They treat their customers like complete faceless numbers, and money seems to be all that matters to them. I’d rather not play that game, but since I can’t stop them playing it, I’m sure not going to lose, and that means they’re a number to me, just like I am to them. I’m never going to make my point or get my restitution by talking to them, writing letters, or trying to be nice, and I know that. So if I can’t resolve a dispute with them personally, I do what I’d do in a big business transaction — drag ‘em to court.

    And if you knew anything at all about that process, you’d know that it’s hardly a get-rich-quick scheme. Most of the time you’re lucky to get what you’re owed — but at least you’ve got a chance, and at least you can make them hear you talking.

  93. Android8675 says:

    I was a loyal customer at BofA from 1986 til like 2006, when I finally got sick of the overdraft fee’s (I was poor, partially my fault), I canceled my account, they made me go into a branch because they wouldn’t let me close the account over the phone. I figured they would try to get me to stay. Right? More Customers = more profit, or something?

    Wrong, took 2 minutes to close my account and send me packing. They even had $5,000 on hand to pay me in cash, no dye packs though.

    I was saddened, I asked the manager why he didn’t try to fight for my business. He had a “dumb look” answer. I took a photo of him and told him to go fornicate himself.

  94. xip says:

    I have a credit card through Bank of America. So far, it has been my best card. I also got a line of credit through them to pay off another card. At first they made me mad… When inquiring about a line of credit, they didn’t know what APR they could give me right off. I never got a call for them, and instead they just opened a line of credit for me with a 19.9% APR. I wasn’t very happy that they opened an account for me without any notice after I was told that they would contact me with an offer. I called and had them canceled it, and then emailed some executives (with an address I got right here at Consumerist.) Surprisingly, I got a call from someone who identified himself as a VP in their loan division. He was very nice, apologized for the situation, and offered me the line of credit at the lowest advertised interest rate. Since then, everything has been fine.

    I just wanted to chime in and say that, while individual branch managers and low level customer service people may sometimes be idiots, some people in the company do actually care.

  95. closed_account says:

    @javi0084: Real reason she had that much cash is not legal. That was the first thing that came to mind.

  96. Adisharr says:

    If you’re in Rochester, NY check out ESL Federal Credit Union – they are the best. Period.