Reader Greg had his first run in with the notorious “no ice” fee, something we’ve been hearing about more and more lately. This time the culprit was McDonald’s and they got around the “Ok, fine. I’ll just have one cube of ice” tactic with a sign that specified a “FULL” cup of ice. Clever, McDonald’s. Very. Clever.
Greg says:
So I decided on my lunch break from work I wanted some Mc Donald’s…. I went into this new store for the first time and well…. here’s my email to Mc Donald’s corporate….
I visited this store for the first time. I placed my regular order and when I said “and a Sweet Tea with no ice” I got met with resistance from the cashier and manager. The cashier called over her manager and they spoke in spanish, not english like I was speaking. The manager then said it was $1.69 for the sweet tea even though right above her head it say $1. She claimed it was because I didn’t want ice. I stated at every other restaurant I have never been charged 69 cents for “having it my way” without ice. She then pointed to a sign hung on the wall that stated ” $1 Sweet Tea with ice only otherwise regular price”. First, I never knew Sweet Tea had any other price than $1 and the big sign behind didn’t show that. So I then said “Ok, I’ll take ice in my drink, 1 ice cube will be enough.” She then said it has to be totally full of ice, and then pointed to a different sign that said “$1 Sweet Tea with FULL cup of ice only. Otherwise regular price. No Refills.”
For as long as I have been buying food at Mc Donald’s I have never been charged for not taking ice. Thats like charging me 50 cents because I don’t want mustard on my burger.
Is this normal practice? Is this a new rule about sweet tea? If so I am very disappointed in Mc Donald’s and your marketing strategies.PS. I also do have photos of the two signs they used as proof to try to charge me more money.
I am yet to hear back from Mc Donald’s and doubt they will say or do anything in regards to this, but I think its getting a little outrageous how these companies can just start adding fees and surcharges for something as simple as no ice…. Its not like an employee has to stand there with two forks and manually grab the ice out of my cup, just don’t put it in to begin with…. shouldn’t they give me a discount for not having to spend the time to put the ice in the cup…?
Oh, no, Greg. Don’t you see? You’re not paying the fee for “convenience,” you’re just a dirty scammer who was trying to get a tiny amount of “Sweet Tea” for free. McDonald’s is on to your little game. You’ll take your ice and like it! Oh, wait. Have you tried asking for your ice “on the side?”
In any case, Greg says that the two signs were tucked away in non-obvious locations. He says the one pictured here was “behind the work area of the employees on a side wall at about 7 feet high” nowhere near the menu. Sneaky.
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@Sarcasmo48:
Hmmm… no wonder whenever a fast food place screws up my order & I catch it…they offer a free drink as form of comphensation.
Glad I don’t eat at McD’s! I always tell Starbucks to go light on ice, and they have absolutely no prob with it. See, there actually is a significant amount of drink that’s lost with the full cup of ice. At McD’s I decided to try their coffee, since I’d heard they were competing with Starbucks. I said light ice (because she literally was filling it with as many ice cubes as she could fit in there) and because I asked, she filled it with sweetener, which I didn’t ask for, because, I guess, my no ice did not make the allotted amount come up to the brim.
I have a feeling McD’s coffee is bad anyway, but this stuff was undrinkable.
Will they charge me less in London for the drink if I ask them to ADD more ice?
Ok, I can understand both sides of the argument. Ultimately though, McDonald’s will come out ahead if they just give the guest the tea with no ice. It’s hot anyway with no ice.
Some people will always try to scam for something. Some people have braces & can’t drink ice. Some people like their sweet tea warm.
But some people will always try to scam for something, but it doesn’t pay in the end to try & fight with them. Especially if they can just make one phone call-they say ANYTHING they want & it’s taken as the truth-then they end up getting free food, drinks, etc…
On the OTHER hand, I know a lot of places who offer items for a discounted promotional price & say “no substitutions”. That means it comes how it comes. If you do not like how it comes, you may choose another item on the menu. period.
People will come up with anything “I’m allergic” or “I don’t like this” or I’m a vegetarian” I understand all that, but if you don’t like something, you don’t get to make up yuour own item for the same price. Not saying this is the situation with the ice thing, but where do you draw the line??
@cigsm: It’s like this everywhere. Obviously the highest profit margins are on the soda. People always complain that restaurants make a killing selling you soda for those prices but that money has to come from somewhere. If they sold drinks for 25 cents a cup they’d have to add that other 1.50 to another piece of the meal.
And how is this a story? Asking for a drink that is primarily ice with less ice is basically asking for more drink for the same price. Why else would you not want ice? Ice only melts and dilutes the drink if you have a tiny bit of it, allowing the ice to warm to melting point. If you have a lot it won’t melt at all.
@TWinter: I have to say, every time I go and order something, I’ll see “[hamburger] combo” as some price, and then “med coke” at the price on the menu. So, they’re bundling the burger/fries, but the soda has always been rung up for me as a separate item. Which, when totalled, adds up to whatever the “meal” would be. So I can see cigsm’s point.
I dont know if this is a McDonald’s only thing or what, but the McDonald’s in my area (Ann Arbor, Michigan) have started charging me 15 cents every time I ask them to put extra tarter sauce on my fish sandwiches. Really? An extra wad of tarter sauce is 15 cents?????
@doctor_cos: Nope, didn’t want to take away your choice. I’m only pointing out two things:
1) This is Michigan. Normal iced tea in Michigan does not contain any amount of sugar. The “default” when asking for tea therefore should be iced tea; not syrup water. Again, here in Michigan. It’s not a north vs. south (and Ontario) thing, but rather having an idea of what cultural norms and expectations are.
2) When I specifically ask for normal, non-sweet tea, and I’m given sweet tea, that’s just flat out, plain wrong. Especially when I go to sip it and expect something refreshing, but instead get a mouthful of hydoscopic sugar solution. That’s not refreshing on a hot day.
Again, I’m not culture bashing. When I indicate “normal” tea, it means “iced tea,” i.e., tea that hasn’t been sweetened, here, in Michigan (and in most of the country).
@BrianDaBrain: @AbsoluteIrrelevance:
The point here is, he was told that no ice is not part of the special. He then tried to be smart and cute and asked for one piece of ice.
That was a smart-ass move, and I wouldn’t want his business.
The tea only costs them 5 cents to make but they don’t profit off the ice so why not fill up the beverage with a lot of it so there’s less drink. I would try asking on the side but damn do they love their profit.
Also, congrats to the Consumerist, this site seems to be getting lots of hits that I haven’t been seeing on other Gawker sites. 10,000 and over for the last three topics alone.
“That’s like charging me 50 cents because I don’t want mustard on my burger.”
Well, that isn’t true at all, but it’s still pretty stupid for this to be going on.
What people should be informed about is the price includes cost of labor, rent, utilities, mcdonalds franchise fees. It may only cost a couple of cents for the actual tea but the tea and the cups had to be stored in a warehouse before it was shipped to that mcdonalds in diesel burning trucks. How about a little more consumer education and a little less sarcasm/discretion consumerist?
The price point for every product is based on things like how much ice will be in the cup. They may consider a large to be 24oz of tea and they give it to you in a 32oz cup to have room for ice. Just because it is served in a large cup doesn’t necessarily mean the product portion is 32oz. Maybe they should change the price of the drink to reflect a 32oz portion, then you will have a 100 posts claiming “I ordered ice and still got charged full price.”
Not sure what’s wrong here. It Reads $1 when cup is filled with ice, regular price otherwise. I would think the $1 is less than regular price. It looks like they are offering a deal. What am I missing?
When I was a teen (too long ago to admit), I worked at a fast-food place. I vaguely recall getting yelled at by a manager for not filling a cup to the line (our cups had lines for ice and no-ice fill levels). Apparently, the bureau of weights and measures mandated that a cup with a certain volume MUST be filled with at least a certain number of liquid ounces.
Of course, quoting an obscure state regulation to a fast food drone will only result in a blank stare and mumbled response about “store policy.” Unfortunately, you can’t argue with stupid. Stupid only knows what it believes or has been told. Stupid can’t follow an argument to its logical conclusion, and even if it could, when the conclusion contradicts its belief, stupid rejects it. Never argue with stupid.
@sophistiKate: Chic-fil-a is OK, a little overpriced, maybe. The thing that pisses me off about them is that they are closed on Sundays. If I’m going to eat fast food, it’s more than likely going to be lunch on a weekend. The place is closed 50% of the time I’m likely to go there. Screw them!
I love to go to Whataburger. They never give me a problem when I order a large Diet Dr. Pepper with no ice, and a seperate cup with just ice. For the same price, I’m getting almost two to three times the soda. (Even though I can almost buy two 2-liters for the same price)
I just want to respond to all the people trying to make the point that it may be remotely justifiable, or is talking about how the presence of the ice takes up space so if you order without the ice it is costing a business more.
First, tea is like 20 cents in bulk most likely.
Second, I’ve worked at fast food places and drinks without ice give a whooping less then an inch from the top of the glass down of drink. Also, there are employees that will not fill up your glass if you order without ice.
Third, businesses should be sued for false advertisement since it says X ounce sided sweet tea. Not X ounces of sweet tea including Y ounces of ice.
Yah, its ridiculous that fast food chains want to rip people off on drinks (especially when I worked and they tried to force you to give someone 75% of a cup because they didn’t order ice). It is ridiculous because out of every item on the menu the most profitable are drinks. $1.50 for a drink that costs them less then a quarter and they are still so stingy.
@Parapraxis: While that may be true, I did get a dirty look from a manager when I asked for LESS ice in my large lemonaid. Kinda surprised me cause before that no one ever cared that I wanted an extra three sips from my drink.
I vowed I would never go back to that Chick-Fil-A and I have kept that promise to that day. Never mind the fact that it was located in an area I never visit and only found it cause I got lost, but it’s the principle that matters.
God not this again. The last time this came up it was because the disclaimer was too small, this time it was posted clearly but wasn’t right under the sign??? You can order any other drink on the menu without ice no problem, and in this case you can get your drink without ice at the normal price, seems fair to me.
Your soda/iced tea comes with ice its assumed to be part of the product (notice the word iced in its name)and it’s clearly labeled that you can’t get the discount if you ask for no ice, so where exactly is the problem here?
Instead of paying the extra 70 cents you go home and write E-mails about it. This person isn’t a consumerist, they’re just cheap.
@Youthier: “And to be fair Greg, McDonald’s doesn’t promise that you can “have anything your way”.”
I think he was referring to how he could have gone to Burger King instead.
If it ever really was that way. That it was fairly half ice and half tea. But it’s usually not that way. Usually they fill the cup up FULL with ice and then put in tea until it reaches the top.
SO I guess then you can always ask them NO ICE and fill ONLY TO HALF WAY. That should appease them? No? Or ask for a medium with no ice.
I do agree that it’s shady to do something like this. People expect to be able to say no ice or w/ ice. And still get 1/2 liter of fluids, whatever fluids they want.
I mean really, if they didn’t put so much sugar in the sweet tea it’d still be considered sweet just less sweet and less expensive.
I’m surprised I haven’t heard someone say that he got tea bagged!
Shouldn’t the headline read, “McDonald’s Charges Less for Sweet Tea if You Get it with a Full Cup of Ice”?
So… I went and did some calling around and managed to get ahold of my local Mickey D’s franchise owner. Cost of the “sweet tea”? Roughly 18 cents a cup. With or without ice.
Hrmm.. Sounds like bullspit to me.
As for the talking in Spanish thing–yes, that was rude, and you would have been perfectly within your rights (and not a racist) to have said, “Excuse me, I speak English, and as you are discussing an issue involving me, you need to be speaking it, too.”
Basically, what you can do is just let Mickey D’s know what happened and don’t patronize this particular one any longer.
I’m not sure what the issue is here? Not to sound like a crank, but it’s a free country. There’s nothing illegal or misleading about this policy, so buy your drink somewhere else if you don’t like it.
Blame it on the people that just want to get a something for nothing -same folks who want 10 ketchup packets, 50 napkins(to stock their glovebox) and 3 packs of sweet and sour sauce for their 6 piece nuggets!
@Crovie: Exactly. I’m a student that works at McDonald’s and we LOSE money on everything except fries and fountain drinks. Pop costs us so little, that’s why we can give free refills. A business has to make money somehow.
I’m glad that they at least let you know it would be a higher price rather than do what I’ve seen done quite a few times; where they charge the higher price and don’t say a word hoping that you won’t catch it.
The MacDonald’s(s) in my area seem to go out of their way to make their customers happy. I have no problem “having it my way.” If I want no ice, then I can get it no ice. This is true not only of sweet tea, but of anything on the menu. They’d rather lose a few cents profit on a sweet tea sale than lose a repeat customer. And isn’t THAT what business wants? Repeat customers?
There are plenty of MacDonald’s around. Stop patronizing this one and find another who’d be happy to sell you sweet tea w/o ice.
Unfortunately higher margins are just as good as low volume. No doubt, this is a manager in an underperforming store, trying to tweak numbers and maximize profit. Corporate will probably take care of these “Problem Children” but as long as they’re pushing numbers higher, they’re making more, and probably don’t care.
I’ve seen a McDonald’s that has a 50 cent menu, which has a McGriddle bun and egg only. There are other concoctions that use only parts of official menu items. I’m sure that if they weren’t doing good numbers, this would be frowned upon.
@beavis88: That actually makes me remember a story my boyfriend told me.
He used to work at McDonald’s, and when he read the manual or whatever it said all food should be thrown away after 30 minutes of sitting. When he did this, he got yelled at for wasting money.
Jerks.
@SabyneWired:
I’ll give you that, but the only reason why he’d say that is to dredge up some anti-furriner sentiment.
@Atsumi:
Same at BK. When I worked there the times for throwing out food were not hard and fast rules. If you threw out anything without a manager’s approval, you got in trouble.
Hamburgers sitting in the steamer for too long? Throw a new bun on it and serve it.
There is a line printed on the side of the cup anyway for ice and for the drink itself. Its not supposed to be filled completely with ice, the mark is lower than half way on most cups for ice.
As the nephew of the Vice President of a major fast food chain — I can say with certainty that drinks are one of the biggest profit makers in the business. On average a large coke based product cost around 1 cent for the cup AND beverage. Coke offers the ridiculously priced syrups, service, and machinery for next to nothing to chains, so they will only use their product, and perpetuate their brand.
Granted the tea isn’t a coke product — but I can’t truly imagine that the cost for them is much about 10-15 cents per cup including labor. The “ICE” is just another way to make their advertised “32 oz” product a 12oz product. Sickening.
I love how the race card is tossed down immediately. As if “white” American is supposed to go run and hide when accused of being racist. Go f*ck yourself. You speak the language that was spoken to you. Anything else is rude, but then, we’re not talking manners here, are we?
Noticed the “racist” tomatoes rotting at the market lately? There’s a reason why things are the way they are. Doesn’t mean you have to like it or even accept it.
Murph1908
You miss the point
“Complaints like this will more likely cause the end of such promotions for everyone than reverse a decision that was make, likely hesitantly, in the interest of staying profitable.”
First I am not buying ICE I am buying SWEET TEA. ICE is not part of the tea. Its an addition a luxury an OPTION.
You say they will end such promotions. Sorry man its my money. MY WAY or NO WAY. Period.
You see I WILL NOT buy a cup full of ice and 4 sips (yes I counted) of tea.
SO me NOT buying it or them ENDING the promotion is an irrelevant difference to me.
I WILL NOT pay $1 for a cup full of ice (and its SMALL ice cubes so they consume EVEN MORE space than normal cubes)
I can goto Walmart and get a 10lb BAG of ice for less than $2
If they can not profit from $1 for a cup FULL OF TEA thats there problem not mine.
Precedents like this should be SHOT DOWN fast hard and nastily to prevent corporate entities from getting any ideas.
I walked out of a mcdonalds once because they wanted to charge me a “fee” for sitting in. I put all the food back on the counter and demanded a refund the moment I saw the reciept.
They offered to remove the fee I said no thanks full refund.
I am sick and F*(*^&ING tired of it becoming status quo to BUILD the cost of business into the price of your products AND THEN ALSO surcharge the cost of business ontop of that with FEE’s
If your too stupid that you can not figure out what you should be charging and then let the markets work it out then YOU DESERVE to be out of business.
Period.
You used to get Fudge above and below the icecream. Now its only on top off course we ask for extra NOW they charge 15 and now 25 cents for extra. I stopped buying it all together.
Taco bell started giving less and less lime sauce on the taco so I asked for extra NOW they charge for extra after THEY REDUCED it first to begin with PROMPTING ME to ask for extra. I no longer buy those either.
I got a 20 piece nuggest and I asked for 3 sauces (just enough barely for 20 nuggets) they wanted to charge me extra for the third. I said either I get 3 or I do not want anything at all. I never got charged for that third sauce again.
I SET THE TERMS. NOT the business. If the business does not like MY TERMS they are welcome to do business somewhere else or not at all. thats there problem.
ITS MY MONEY so I SET THE TERMS.
People need to start CHANTING THIS when they wake up in the morning.
Say it with me folks. My favorite 3 Mantra’s
#1 Those that would give up liberty for percieved safety deserve neither liberty nor safety.
#2 Its MY MONEY so its MY TERMS
#3 YOU(gov) WORK FOR US.
I am a restaurant manager, not for McDonald’s, but a manager none the less. The place that I manage does not hold to a policy like this at all. You can have your drink however you want it. However, I see my product orders every week that include, quantity and price and prices on 90% of my product change from week to week and more often than not it is an increase in price. Now while I can see getting pissed about this policy at this McDonalds location, I have to say that they are trying to maximize profits. You have to factor in everything to fully understand the situation. Labor costs are going up because of high rates of pay, utilities are up, food cost, and service fees, all in direct correlation with fuel and oil costs. Thats the fact of life and so long as those things keep going up, you will see more policies like this put into place AND you will probably see price increases, or prices will be the same but you will be getting LESS product than what you are used to, be it 1 oz less dressing or thinner sliced cheese.
To all the people who have pointed out that asking for no ice means you get more sweet tea for the same price, congrats, you can do basic algebra. But why does that matter. McDonals has advertised a cup of sweet tea for $1. Therefore, they should give you a cup of sweet tea (with a reasonable amount of ice) for $1. If you choose to ask for 3/4′s of your cup to be filled with ice and topped with sweet tea, that’s your choice, you can overpay if you want to.
We’re not cheating McDonalds out of their profit by being upset that they are using false advertising. If the cup contains more ice than sweet tea, they can’t very well advertise cups of sweet tea for $1, now can they?
And to the poster who wrote
“Complaints like this will more likely cause the end of such promotions for everyone than reverse a decision that was make, likely hesitantly, in the interest of staying profitable.”
I don’t call $1 for a cup of ice a promotion, do you? If you do, come see me, I’ll give you lots of promotions. You’ve fallen into the trap they wanted you to. You see it as a promotion, even though it’s blatantly obvious you’re getting ripped off. So in that case, yes, I hope companies do stop offering ‘promotions’ such as this. Maybe then people will actually get what they ordered.
And to the people with the ice cubes made out of sweet tea idea, brilliant.
Or, prove to McDonalds that even ice costs them something. For every drink you order, ask for 5 cups of ice. See how long it will be until there are signs proclaiming drinks are only served with 1 full cup of ice. McDonalds will always find corners to cut. Find your own. Cut away.
@Murph1908:
Dude… you as a consumer have a choice of whether or not you want ice. The fact is that when you take ice you, the consumer are getting screwed. That 16oz soda cup only has perhaps 8 oz of soda when it’s got ice. The fact is that by offering a 16 oz soda (or iced tea or coffee or whatever) for a stated price you should in fact get 16 oz of soda/coffee/tea.
A soda cup w/ice is the equivilent of the grocery store shrink ray, except it’s completely hidden. I would say that this is fraudulent advertising. TIf the ad says large iced tea for 1.00 and a large is 16 oz, then you are entitled to 16 ozs. If they try to charge you more because you don’t want ice then the ad is a falsehood.
It would appear this is a local practice, but if they ever tried to make it their corporate policy, then I think they’d be asking for a call from the AG or the consumer advocate or some such governmental watchdog.
Hey, next time ask for extra ketchup, salt, sugar, etc., etc., then proceed to dump it all into the trash so they can see.
I would have asked for a discount and given the manager a fillet of fist for refusing. If he/she still didn’t co-operate I would have kicked the McShit outta the place until everyone McBarfed. If they still refused me I would’ve called them all a bunch of McChickenshits.
Glad I don’t eat at McDonalds.
I know why they do this exactly. I work at a restaurant. I fill cups with ice every day. This is your classic physical science lesson. If you fill a cup with dirt half way, and fill the other half with water the water fills the cup to the top and the looks full. The dirt is taking up mass. The “dirt” in this case is ice. When I fill my cups at work with ice, I fill then 3/4 the way full. Then you add soda. You only get about 1/2 a glass of soda. The less ice the more liquid.
McDonald’s is not going unaffected by the recession. Items like sugar(the main component other than water in Sweet Tea) have had their price increase as of late.
They are making you pay more for your drink because you are getting more liquid and less ice. You don’t question buying your morning starbucks for 3.65 or your Monster energy drink for 2.29… But we all cry when McDonald’s charges another 65 cents…
I order ALL my drinks sans ice — not because I want more of the drink, rather because I’m super sensitive to col; it hurts my teeth, my throat and I’m very prone to brain freeze. I’ve never been charged when I ordered my drink with no ice, though. If food places start charging me more when I specify no ice, I will simply ask them to serve me less drink in the cup.
But, okay, how many people actually order with no ice? I can’t imagine that number is very high. So the few people who order with no ice get a few more ounces but given that not many people order it that way, I can’t imagine it would cut into profit. Heck, they’d save more if they just stopped giving everyone 8 packets of salt, 10 packets of ketchup and 20 napkins with every meal.
The McDonald’s I go to was actually out of ice for a week, because their machine was broken. Customers were getting mad because they couldn’t get ice. Of course, it was about 95 outside. Most McDonald’s I’ve ever been to let you get your own ice, and have free refills.
BTW, I don’t care if they speak Spanish, either. I speak it too, even though I’m a blue-eyed gringo.
While I understand the need to be profitable, I think it’s important for McDonalds and their employees to recognize the steep competition, and the value of a good customer relationship. In-N-Out or Chic-fil-a are great examples to look at in this case. They go out of their way to accommodate their customers, happy to make changes and custom orders. The result? A satisfied consumer which equals a repeat customer.
Doesn’t it cost more to freeze and cube ice than it does to made a cup of fake syrup tea?
So, I am still confused. If you wanted that product, why didn’t you buy it at the price they were willing to sell it?
Did you want tea that wasn’t cold, or did you want more tea than you normally get? They certainly were trying to make whatever you wanted. You should have ordered it without the ice, paid extra and then purchased an extra cup of ice.
You could really determine whether or not you are getting the better of them with knowledge gained from the above experiment.
Ice probably costs more to make than Tea, but they do not have inventory data to control it like tea.
Several years ago I had a standard 32oz cup from McDonald’s that I drank quickly enough that the ice hadn’t melted much. Later when I went to get it out of my car I realized that it was almost half-full of water. Considering water displacement and the fact that water expands when frozen I felt cheated out of the $1.69 I’d paid for 32oz of Coke. I’ve ordered without ice ever since.
Sure it costs them a bit more without ice, but does it really happen enough that they have to post signs? I’ve waited in many long lines during lunch rushes and it’s extremely rare that I hear someone else order a drink without ice. Most places have a self-serve bar anyway.
Is anyone else familiar with the McDonald’s drink robot? The McDonald’s drink robot doesn’t have a problem with no ice. It even compensates and fills the cup up most of the way when the cashier enters a ‘no ice’ order correctly. I think tea has to actually be poured by humans, though.
You know, I had a similar issue, but it was on refills. There was no sign posted, but when I went to refill my bucket-o-coke (44 ounce I think) the cashier stopped me and said she’d have to charge me full price again for it. I looked at her like she was nuts, then shrugged and poured it out and threw away my cup. I wasn’t going to fight with her, but I will never go back to that particular McD’s again. When they get knit-picky about $.05 worth of coke (or any drink, and tea costs less to make), they have bigger issues.
I don’t eat at McDonald’s anymore, more for personal health than ideals. It’s not just the trans-fats people should be worried about. It’s the sugars, additives and other junk they add to their food to make it taste good people should be worried about.
There is at least 12 teaspoons of high fructose corn syrup per cup, maybe they don’t want you or anyone else to have a diabetic seizure and/or liver failure in their store.
Nutrition factoid: Fructose unlike other sugars can only be broken down by the liver.