Scammed By Curb-Side Check In At JFK
Reader Andy decided to check his bag curb-side at JFK, that wretched hive of scum and villainy, and the curb-side check-in attendant scammed him out of $15 by promising to sneak his "overweight" bag onto the flight for a "big tip." Naturally, after the deal was done, Andy realized that his bag probably wasn't overweight and he'd just been scammed. Now he's writing in to tell his story so that other consumers can avoid a similar fate.
Around 11:45am on Monday I was headed home to San Diego from JFK. As I arrived to the Jetblue terminal I noticed the lines inside were super long, so for the first time I decided it was worth a $3 fee to take advantage of the curbside check in.
Upon checking in, the attendant took my bag and brought it to the other check in station (if I were actually thinking and anymore paranoid I would have watched him weigh the bag). When he returned he told me my bag was overweight and there is a $50 fee for any baggage over 50lbs. Before I could even respond with "are you kidding me?" he told me he could he get it through if I "gave him a big tip". I quickly weighed my options and decided the tip option was clearly the way to go. As soon as I told him to go ahead with that option and handed him all the money I had ($15 tip + $3 fee) he took one look at the cash and asked "this is a big tip right?". He then counted it in front of me and was clearly unstoked with the amount, so I assured him it was all I had. He printed out my boarding pass and I headed to the gate.
As I sat on the flight I felt like A) I had been scammed, and B) it was my own fault. As soon as I got home I weighed the bag and sure enough, 46lbs. The following morning I called Jetblue to file a complaint, and also sent them an email. Their representatives were of course very apologetic and disgusted by the transaction, and promised to look into the situation.
I'd like to get my money back as much as the next guy, but I'm fine with leaving it here. My major issue is that in this day and age where the average traveler is being gouged for everything possible by the airlines, someone else has to take it one step further and take advantage of customers outside of the business bubble.
I wonder how often this happens at every airport? Do I blame the attendant, his employer, or myself?
Desperate times make for desperate measures.
We think everyone deserves a little blame here, but you shouldn't beat yourself up about it. JetBlue has certainly had its share of low-life scamming employees working at JFK. You only lost $15 and now you're sharing your story so that others can avoid this scam, and you reported the scammer to his employer. I'm sure that our readers, and JetBlue itself, appreciate your sleuthing!
And, just for those of you who are from out of town and flying through JFK, don't take anything anyone says at face value when you are in that airport. Stick to the straight and narrow, and if you know Obi Wan Kenobi, ask him if he'd mind picking you up.
(Photo: ellimac )
This is a test using rich text formatting and html links. It's the generic "company" ad that should appear on all posts with the Company category if they don't have an ad attached to a specific company.
Post a comment
Comments:
I'm not usually a blame the victim guy, but you have to be a little more careful here. I know you may have been in a hurry and all, but you should have asked to see the actual weight of the bag.
Even if it HAD weighed over 50lbs, what assurances do you have that this checker would have actually gotten it onto the plane? You may well have ended up at your destination airport, explaining that "the guy told me he'd put it on for a big tip." And getting blank stares..
That being said, this checker was a total scumbag. Way to go reporting him/her!
@msbask: I literally cannot remember the last time I held paper currency. Do people really still use cash?
@carso: Cash works just fine when your credit card company arbitrarily decides that using your credit card 1500 miles from home is worthy of being considered fraud.
@evslin: Cash also works well when you're mugged for the entire amount in your wallet and can't get it back, whereas with a credit card you can report it stolen and are only liable for $50. My dad learned this the hard way when his ginormous George Castanza wallet was stolen during a break-in, and he lost $600+. He now uses a bank card and doesn't carry that much cash.
Stuff like this is why you should always try to get to the airport early and check-in anywhere but curbside. If you have... HAVE to check your bag at the curb, the standard tip is roughly $1 or $2 per bag. Be advised that this is ON TOP OF whatever the airline decides to charge you for it by way of "convenience fee", so you're potentially looking at $5 minimum per bag.
As someone said earlier, there's no guarantee your overweight bag won't be discovered somewhere before it makes it to the plane.
The OP Was clearly taken advantage of. Kudos for not "taking it" and reporting the guy.
This isn't all that uncommon. I've certainly 'bribed' curbside attendants before when I knew my bag was overweight. However, this attendant's behavior was atrocious and I never would have dealt with someone that blatant.
And not to blame the OP, cause the attendant sounds like scum, but maybe the bag really did come in over 50 pounds at the airport. When a bag is ~45-50 pounds, you run into sort of a grey area. Not all scales are perfectly calibrated, and what is 48 pounds at home may be 51 at the airport, and by the time you get to the check-in counter, you're SOL if their scale comes up higher.
@MercuryPDX: And to qualify, YES he was trying to get around the system which is "wrong". The nature of the scam preys on the time-sensitivity of catching your flight and an exorbitant overweight baggage charge. The temptation is just too great for some.
@MercuryPDX:
"As someone said earlier, there's no guarantee your overweight bag won't be discovered somewhere before it makes it to the plane."
That's not really a concern in modern airports. Bags are only weighed at the point of entry, and no special mark is put on the bag to show that extra fare has been paid, though that certainly may change as airlines fight for every last bit of revenue.
@basket548: I've seen orange "Overweight Bag" stickers applied on the side of the luggage to give the handlers extra warning, but it may be for bags grossly over the 50 lb. limit.
Well in my opinion he got what he deserves for trying to go around the system (even though he may not have had an overweight bag since the scale could have been off)
It's like buying illegal drugs, then find out they are bad and then going to the cops to tell them that someone sold him bad drugs.......
Haha, that's funny. Sounds like you get what you deserve.
First of all, you know the rules so weigh your bag ahead. Then rearrange some of it into your carry-on if you can. And, whether or not it was overweight, you took his word and tried to cheat the system making you as dishonest as the handler, so suck it up.
@james: You know, if he started making outrageous claims that he wanted ALL the money back I'd be all for hammering on the OP a little harder. I think he not only learned his lesson but was nice enough to share that with the rest of us.
Let's not make it so that people DON'T want to submit experiences like this for the rest of us and cut some slack when it's due.
@msbask: If he was going home (which the story indicates), then yes... I can see how he would only have $18 on him.
Kind of reminds me of that episode of COPS where the crack addict calls the cops because a crack dealer took her money without giving her any crack.
Do you really want to report to a company that you thought you were ripping them off, only to find out that you didn't actually rip them off and got ripped off yourself?
It is a tempting scam to attempt though... $35 is a nice dinner.
@DeanOfAllTrades: Yeah, he BRIBED an airline official to allow his underweight baggage on. Based on information that the agent made up in order to make him think his bag was overweight.
@MercuryPDX: I've gotten that tag before, either when my bag is 51/52 pounds (they didn't charge me for it) or once when I was traveling with some weights (don't ask) and my very tiny bag weighed almost 40 pounds. I think it's more for the luggage handlers than it is to prove payment. But then again I don't really know.
@carso: Yes, it's usually green paper with pictures of dead presidents on it. Although more devalued every day, still easier to carry than bags of salt or animal hides for trade.
@evslin: Pick up the phone and spend a few minutes informing them you are heading 1500 miles from home if it's not your usual pattern. *Never* had a problem when I've travelled to odd places and countries because I do that.
I HAD A SIMILAR INCIDENT!
Sorry for the caps but all should read this post. I usually Fly Southwest when i can, yes i know its a cattle car but it gets me where i need to be with out the bs. I had to fly delta to visit my father in law. I weighed my bag at the electronic checkin. And lets be real here for a sec, i fly a high amount for work so I know exactly what i pack and i know its never over, usually around 40 lbs.
I weigh in and the obviously bothered by my presence woman looked at the weight on the scale and it read 52 lbs, 12 pounds more than normal. She said it was over weight and would have to change me, I of course took issue with this and insisted she weigh it on another scale, she gave me a lot of shit, and finally when i said I'm not moving and you're not charging me another dime, i want to see the manager now, she proceeded to weigh it on another scale, the next scale read 48lbs. I looked at her and said.. wow how odd, your other scale is off 4 lbs. She scoffed and took started printing my bag tag, at that moment i grabbed my bag and threw it on yet another scale, "41 lbs". "WOW, your first scale was off 11 lbs, and your other one was off 7 lbs. Nice scam you're running here". I turned around and spoke loudly, "if your bag is overweight, make sure you get it weighed on multiple scales, i just weighed my bag on 3 of them and each of them were off."
Moral of the story, weigh your bag before you leave home, if its overweight dont just take their word for it, they hope you pay for the overage with cash and they just pocket it.
smart consumers usually have more money in their pockets.
I would have definitely asked to see it if I was not shown how much the weight actually was. (of course I would have weighed it myself first too)
But I've seen people willingly pay off the curb-side check in people when they were even overwight and were told about it. Recent trip to Vegas - I saw a girl semi-turning on the charm gun to a curb side check-in guy and giving him $10 to sneak in her 60lb bag...
I love all the comments saying the guy was trying to get away with something, even though his bag wasn't overweight.
This is the typical argument that tricky cops use to turn their entrapment techniques into convictions. And they fail quite often.
The question is, did the OP go into the transaction thinking he had an overweight bag, or did the agent convince him in order to gain financial benefit? The OP says "When he returned he told me my bag was overweight and there is a $50 fee for any baggage over 50lbs."
So was the OP convinced he had an overweight bag, and started looking for a cheaper way? Not according to the OP...
"Before I could even respond with "are you kidding me?" he told me he could he get it through if I "gave him a big tip"."
So without the OP even speaking a word, the agent (1) lied to him about his baggage weight, and (2) set up the scam.
That's pretty clear entrapment. I don't see any intent to defraud on the part of the OP.
He got scammed twice - the overweight fee for JetBlue's domestic flights is $20 for 51 - 70 lbs., not $50. It'd have to weigh over 70 lbs. to be charged $50 - presumably he would know if it was THAT heavy. See: [www.seatguru.com]
Still, I agree with some of the folks here that he shouldn't have been trying to scam the airline, either.
Being a skycap was a big money maker at one time. A CBS or a Newsweek report back in the 90's once said that at a busy airport these guys could fist away $100,000.00 or more a year in tips. Once all of the security measures took affect I always wondered how they would try to recoup their losses when they couldn't check bags but could only haul them to the counter for you.
I had a simular experience at the San Antonio airport, I was checking my bag in and the attendent "D", said my bags were overweight, so I pull aside to see if I can't move some weight over to our other bag. After moving some shoes and stuff over I was still over the limit and offered to pay the fee, D imedatly said that she would let it slide. I told her how much I appreciated the favor and she then asked "How much do you appreciate it?". Upset but not wanting to get my bags sent to baggage hell I smiled and showed her that what I had given her was all I had in my wallet (about 12 bucks, 6 bucks per bag). It makes me dread the airport when I have to pay $600 AND get hussled at the curb THEN get hasseled at the security checkpoint for my shoes and contact solution.

















That's actually a really good scam. Most of the time I say things like "who would fall for that?" But I can see this catching a lot of people.
Thanks so much for reporting it here.
Just one more reason to drive.