Contact Macy's Executive Customer Service
The number for Macy's executive customer service is 800-264-0069
Also, extension 2425 at that number gets you Mellisa, assistant to the President of Macy's
Here is the official box where they want you to send complaints...
Not sure if it actually works.
Macy's Presidential Complaints
PO Box 8215
Mason, OH 45040
ExecOffice@fds.com
Here's how to deal with executive a customer service. Remember to always be nice, polite, professional, and tell your story succinctly and clearly.
(Photo: Paul Keleher)
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Comments:
And actually if you go to macys.com/tellus/ and explain that because of this situation you won't be shopping with Macy's again, they will escalate it to an office of the president rep also.
Wait--Macy's has customer service? Seriously?
There's really no way to "escalate" a Macy's issue unless you have a black Macy's card.
Im gonna call and ask if Marshall Fields is there. When they say "no," I'm going to ask when is he coming back?
Just my random two cents...
The mall near me has TWO Macy's in it. Two of them. And it's not even that large a mall.
One Macy's has far far better service than the other. Surprise?
No wonder Macy's is struggling - un happy customers- Today, I was reminded why I stopped shopping there. Friday, we received the coupons in the mail $15 off when you spend $50 and $25 off $100- Well of course not One item I chose could be used w/ coupon. This happens repeatedly with all coupons. Other customer's in the store are complaining about the same problem. I asked the employee to walk around the store pick up one item of everything ring it up and see what works w/ the coupon- so i wouldn't waste my time. I bet that not one item could be used. Well of course she wouldn't do it. It's not the employee's fault that Management of Macy's misleads customers. Boy - do i miss FOLEY'S
Used a brand new Marthe Stewart pot yesterday and it had a problem. Called this morning the customer service, right away got a REAL person and ever so helpful and sweet and she then transfered me to the mail order customer service and the same results. There i spoke with a Andrea and she could not have been more helpful. I have never had a problem with Macy and will continue to be a customer. Those 2 ladies made my day. Thank you very much
I am sick and tired of going to Macy's, trying to find someone to help me OR ring up my purchase; have been a good customer for 40 years and cannot believe how this store has gone down the tubes. The shoe department is a zoo; the coupons (most of them) they send can't be used on 95% of what a normal person would buy. I've had it with Macy's
E-mail sent to "federated-fds.com" or "fds.com" will no longer reach its intended destination. All of our e-mail addresses have been replaced by "@macys.com" and the old suffixes do not work anymore.
The address provided is the correct address for MCCS (Macy's Credit and Customer Services) but my research suggests that "Macy's Presidential Complaints" is not a recognized heading and that any mail sent to that address would probably go directly to the individuals who review and compile complaint/comment information.