If you have an unresolved Norton/Symantec complaint and regular customer service doesn’t help you out, you might want to try giving one of the top-ranking company executives inside a call or an email. Don’t forget to be nice, polite, and professional, and remember the guidelines for contacting executive customer service. If you need help writing a solid complaint letter, here’s a template to follow. And if you want a real anti-virus program that won’t hose up your computer, try NOD32. Now here’s the complete executive contact list…
Corporate Executives
John W. Thompson
Chairman and Chief Executive Officer
jwthompson@symantec.com
408-517-8282
James Beer
Executive Vice President, Chief Financial Officer
james_beer@symantec.com
408-517-7929
Mark Bregman
Executive Vice President, Chief Technology Officer
mark_bregman@symantec.com
408-517-8003/203-434-5991
Art Courville
Executive Vice President, General Counsel and Secretary
art_courville@symantec.com
408-517-7676
Greg Hughes
Chief Strategy Officer
greg_hughes@symantec.com
408-517-8206
Rebecca Ranninger
Executive Vice President, Chief Human Resources Officer
rebecca_ranninger@symantec.com
408-517-8280/408-410-7815
Enrique Salem
Chief Operating Officer
enrique_salem@symantec.com
408-517-7444/415-531-5002
Product Executives
Joseph Ansanelli
Vice President, Data Loss Prevention Solutions
joseph_ansanelli@symantec.com
415-364-8101/415-264-7978
Ken Berryman
Vice President, Endpoint Virtualization
ken_berryman@symantec.com
650-527-4432/650-703-3663
Janice Chaffin
Group President, Consumer Business Unit
janice_chaffin@symantec.com
408-517-8375/408-718-6492
Francis deSouza
Senior Vice President Information Foundation, Compliance, and Security Management francis_deSouza@symantec.com
415-738-2801/617-818-8448
Brad Kingsbury
Senior Vice President, Endpoint Security and Management
brad_kingsbury@symantec.com
424-750-7326/424-750-7326
Deepak Mohan
Senior Vice President, Data Protection Group
deepak_mohan@symantec.com
407-357-7559/407-474-9884
Robert Soderbery
Senior Vice President Storage and Availability Management Group
robert_soderbery@symantec.com
650-527-4389/650-387-3609
David Thompson
Group President, Information Technology and Services Group
david_thompson@symantec.com
408-517-5557
Sales and Marketing Executives
John Brigden Senior Vice President, Europe, Middle East, and Africa Geography
john_brigden@symantec.com
(+44) 118 943 6269
Carine Clark
Senior Vice President of Marketing
carine_clark@symantec.com
801-995-7995
Bernard Kwok Senior Vice President, Asia Pacific and Japan Geograph
bernard_kwok@symantec.com
86 139 1083 0868
Julie Parrish
Vice President, Global Channel Office
julie_parrish@symantec.com
408-517-5396/408-621-2472
Bill Robbins
Senior Vice President, The Americas Geography
bill_robbins@symantec.com
408-517-5667/408-221-8685







Where is Peter Norton’s contact info? I want to call the dude on the front of the box!
I second NOD32.
All Peter Norton has done for 10+ years is collect fat royalty checks for Norton product sales. It has been a long time since he actually held a position at Symantec!
@iMe2: Best Anti-Virus ever. I will never look back.
@Platypi: And buy lots of wine and art.
Norton’s/Symantec Av is nothing more than malware in itself. You need to (request from Symantec) a tool to COMPLETELY remove any trace of their software. Remove doesn’t remove it all. I really hate bundleware (new PCs have this Norton’s/Symantec junk on it all the time).
Other Antivirus I prefer: Avast, Avira, NOD32… all free without the overhead or 50% system hit.
i don’t know what you guys are talking about. Symantec Endpoint Protection is really good. Not trolling either, it has some really good enterprise management features and centralized administration.
@Squeezer99: Symantec doesnt make any good software. It might work just fine but its so incredibly bloated. Anytime you install a piece of their software you will see a 20-30% drop in boot and shutdown times and varying levels of performance degradation on your computer.
Its not worth it considering you can get the same or better protection without the performance death with free and/or open source apps.
I had that book. I may even still have it somewhere, in a box in the garage.
For Anti-Virus: avast! is great for Windows.
I don’t use AV software since AVG switched to version 8. That was some bloatware. Never tried the others (Seems Kapersky has too many false positives a while back). Maybe I’ll check NOD32.
I do use virtualization (VMWare type things) combined with un-common sense. I go where I want and do what I please. Email and attachments are in a VM or virtual software package/layer. If i get a virus, I just rest the VM or virtual package.
Symantec’s corporate edition antivirus has just gotten worse and worse recently. I knew the home editions were crap, now they are ruining the corporate editions also, which I believe is their real cash cow.
We are switching out to Kapersky shortly.
Why isn’t there any place to find an actual mailing address for Symantec so that a letter of complaint can be sent by certified mail if we want proof that someone actually received our letter?
Dear Bethesda,
Here is Symantecs address:
Symantec
20330 Stevens Creek Blvd
Cupertino, CA 95014
If no reply from them, do what I did. Contact your states Attorney General’s Office, Dept of Consumer Protection/Antitrust Bureau and they will send Symantec a letter, as they did with me! Good Luck!
Since I’ve worked for my company, we’ve spent over $3,000 on symantec licensing upgrades. In January it was $1,800 and enpoint does not even catch most stuff. I still have people w viruses, trojans, adware, malware and I have to install tools like malwarebytes ( Free ) to remove it all because symantec does not detect or remove any of it…
currently evaluating sunbelt softwares vipre antivirus / antispyware. They’re offering an unbeatable deal and their vipre ranks in the top 10 while norton does not.
I received a response immediately from:
Janice D. Chaffin
Group President, Consumer Business Unit
Symantec Corporation
http://www.symantec.com
Office: (408) 517-8375
Interoffice: 6 [408] 8375
Fax: (408) 517-8191
Email: janice_chaffin@symantec.com