United Even Messes Up When It Fixes Mistakes

John finally got United to pay for the car he had to rent when the airline flew him to the wrong airport over nine months ago. In classic fashion, their refund invoice has a big typographical error. Airlines, even when they get it right, they manage to get it wrong.

Comments

Edit Your Comment

  1. evslin says:

    Maybe there was a killer bee panic in the office that processed this, and the person who typed it out got distracted.

  2. nursetim says:

    Someone forget to change the language setting from Yoda to English.

  3. doctor_cos wants you to remain calm says:

    Well if a ‘pology’ is singular, you wouldn’t put an ‘a’ in front of the plural form (pologies).

    So what typo? This is how we learn, kiddies!!

  4. doctor_cos wants you to remain calm says:

    Oh, the ‘a’ migrated to the end of the next line…much like how R’s in the northeast (In Boston you drive a cah) migrate west (in western PA, it’s Warshington).
    Damn you nursetim, your Yoda post is so much better than mine!

  5. thelushie says:

    I wouldn’t care as long as they spelled my name right on the check.

  6. wickedpixel says:

    It makes sense if you read it bottom to top…

    Thank you for contacting us. Please
    accept this check along with our a[-]
    pologies.

  7. lingum says:

    He shot Kennedy sir, from that book suppository building.

  8. ColoradoShark says:

    @wickedpixel: Wow, that really makes sense!

  9. BigFoot_Pete says:

    This is a little nit-picky, isn’t it? I mean, they did the right thing and got the money to him.

  10. eirrom says:

    You can really tell United is the airline with a heart!

  11. Citron says:

    @wickedpixel: Yeah. you’re right. It just looks like the tiny little description field word wrapped the phrase oddly. Like, inside of itself. It’s probably not designed with three-sentence statements in mind.

  12. LogicalOne says:

    Blame Mr. WHQAP who was standing on his head as he typed this in. The reason he was standing on his head? His boss just announced to the department that the person who stood on his head the longest would win immunity from that day’s layoffs. Oh what fun it is to work at United Airlines these days!!!

  13. The_Gas_Man says:

    It’s too late to pologize.

  14. clocker says:

    “Yeah. you’re right. It just looks like the tiny little description field word wrapped the phrase oddly. Like, inside of itself. It’s probably not designed with three-sentence statements in mind.”- Citron.

    It’s setup to accept “Screw You” as the default response.
    The word “apologies” crashed the program.

  15. AbinaMonart says:

    That’s what you get when you outsource IT.

  16. steinwaytony says:

    Ben, do I get some sort of refund for that sentence fragment hanging off this post?

  17. timmus says:

    Who is “WHQAP” at United Airlines? Are department names passé now?

  18. seamer says:

    Someone has some splaining to do?

  19. Ein2015 says:

    @wickedpixel: Dude, that’s amazing! Looks like somebody coded the algorithm wrong. :P

  20. TwoScoopsRice says:

    @timmus: @LogicalOne:

    Looks to me like WHQAP is the unfortunate passenger’s record locator (aka PNR) … with one digit missing if it was indeed booked with UA and not a partner carrier.

  21. mechteach says:

    @TwoScoopsRice: Actually, since this is from
    United’s Chicago office, I’m guessing that WHQ stands for World
    Headquarters, and WHQAP is some sort of division listing – Accounting
    Program? Apologies? ;)

  22. Nick1693 says:

    @thelushie: Same.

    I wouldn’t even notice the apology, just tear the check off and cash it (hoping it doesnt bounce.)

  23. Fallom says:

    Non news. Isn’t there some salad dressing that shrunk by half an ounce? Maybe that should be plastered all over the front page instead.

  24. foonie says:

    world headquarters accounts payable?

  25. foonie says:

    @TwoScoopsRice: world headquarters accounts payable?