Lonny Paul, the director of e-commerce for the rebooted CompUSA, contacted us today regarding a reader’s tale of TAP woe. Lonny writes,
The All-New CompUSA will do everything they can to assure customer satisfaction, including working with Assurant to ensure satisfacton or handle it ourselves.
It is very important to the All-New CompUSA that every customer know that things are much different. In addition to the wider selection and lower prices, there is a higher level of customer service.
There are many people who think they have lost their investment in protecting their products – and it is simply untrue. Most people don’t know there is a number to call, and that number is 1-877-520-8324.
The All-New CompUSA would like to help ANYONE having issues with service and we hope they will contact our customer service department at 1-800-COMPUSA if they cannot have their issue resolved directly by Assurant.
So all of you who left stories of bad TAP follow-through in the comments earlier today, give the new CompUSA a call and see if they can help you out—and let us know how it turns out.