Last Friday, we told you about Ashlee from Paonia, Colorado who took her Saturn to a Walmart Auto Service Center in the city of Delta for an oil change. Because they botched the job, the oil leaked out which resulted in extensive engine damage to the tune of $5,875. Since then, she spoke to a representative from Walmart’s insurance company who said that they won’t pay for the repairs, because when Ashlee discovered the damage, she took her car to a non-Walmart mechanic, and in doing so has “tampered with evidence.” Not to be trifled with, Ashlee is gathering evidence and witnesses and hiring a lawyer. Ashlee’s, letter inside…
Hey, it’s Ashlee again. You can add to that story that the insurance company for Wal-mart has just called me to say they are not doing anything about it because I took it to a mechanic first, instead of going to Wal-mart… because this process “tampered with evidence.” Don’t you think any normal person would take a sick vehicle to the closest mechanic to try and get help?
Also, Wal-mart sent an older gentleman with a ponytail, and an unprofessional demeanor to the GMC dealership (where the car is supposed to be getting fixed) to assess the damage. He said he found no oil anywhere, no problems, and the engine ran great when he turned the car on. So I called the manager at the GMC dealership who immediately went out to look at the car himself…. He found “oil everywhere” and he heard severe “rod-knocking” when the engine was running, which he says is a sign of a serious engine problem. He seemed appalled at this, too—just as much as I was! Wal-mart killed my car, then denied it, and now I am hiring a lawyer. I have plenty of picture evidence, and plenty of witness accounts. And as for the condescending insurance rep that snickered at me over the phone when we asked for my date of birth, this is not the last time you will hear from this little 22 year old.
They won’t pay because you decided to take your damaged Saturn to a non-Walmart mechanic? That is typical insurance company bullshit. What do you think would have happened if you had taken it to a Walmart mechanic? They would have denied everything and blamed it on something else–it’s simply a catch-22. It sounds like you are handling the situation correctly so far. Make sure you gather and record every bit of information you can, doing so will provide your lawyer with the proper ammunition to fight your case. Hang in there, Ashlee and keep us updated.