UPDATE: Comcast has now removed Brad from its mailing lists for really reals.
Reader Brad is fed up with junk mail from Comcast. He asked the company if it would be possible to be taken off the junk mail list to which Comcast replied, “We are unable to remove a non-active account from the mailing list. The reason being is, if or when you move out of this address, we would not be sending offers and possibly prevent the new owner from receiving a special offer,” and that would be a crime against humanity, we suppose. Is there a way to get Comcast to stop sending junk mail? Brad’s letter and our response, inside..
Dear Consumerist Editors and Readers,
I’d like to share my Comcastic experience with asking Comcast to stop sending me junk mail. I get more from them than any other source. They first told me it would be taken care of, but after some time of receiving more and more Comcast junk mail I called back, and they said, “No, we can’t take you off our mailing list, (get this…) because you might move.” !!!! (Documentation below)
A received no reply to my “feel-free-to-contact-us-if-you-have-any-more-questions” follow-up. I forwarded this Service Rep’s email to Comcast’s web persona, Mr. Frank Eliason. He seems very responsive in his twitter posts and in an interview I heard. But unfortunately, after about 10 days I have received no reply.
How can I stop receiving unwanted mail, if Comcast says, “We don’t care what you don’t want, we’ll send it anyway in case you move”?
Hello Mr. Brad ********,
Holly was correct in stating we are unable to remove a non-active account from the mailing list.
The reason being is, if or when you move out of this address, we would not be sending offers and possibly prevent the new owner from receiving a special offer.
I hope this answers your inquiry. Please feel free to contact us if you have any more questions.
Thank you for choosing Comcast.
Comcast Customer Care
One approach to stop Comcast’s junk mail is to submit a “prohibitory order against sender of pandering advertisement in the mails,” also known as form 1500. This form was originally drafted to stop mail that customers found “erotically arousing or sexually provocative.” Despite the non-sexual nature of Comcast’s mail, this order can still be applied. Once this form is accepted by the USPS it would make any further junk mail a violation of this order. The major problem with this is that the USPS is notorious for not enforcing the orders, in which case you are back to square one.
Another avenue that might be worth investigating is Comcast’s self-appointed go-to guy for unresolved issues. Scott Westerman, an area Vice President for Comcast, writes in his blog:
But at the base of it all is our desire to build great customer relationships, one at a time. That’s our common passion at Comcast.
If you have an unresolved issue, we want to hear about it. Our local teams are the first best resource. 1-800-Comcast will connect you with the office that serves your area. But if the chain of command isn’t working, you can directly connect with us, via email at email@example.com or @comcastcares on twitter.
Area Vice President – Comcast
@comcastscott on Twitter
Additionally, our readers always have some tricks up their sleeves. What are some of your tricks for stopping junk mail?