Worst Company In America "Elite 8": Countrywide VS Bank of America
Here's your fourth "Elite 8" match-up: #7 Bank of America VS #15 Countrywide Home Loans.
ATTENTION: Bank of America is currently in the process of purchasing Countrywide, but the transaction is not yet complete. For the purposes of this contest we ask that you evaluate their track record with consumers separately. Thank you.
Here's what a few of you had to say about these two companies:
Bank of America:
"Bank of America tellers gave away $12,000 of my money to a woman with missing teeth and a fake driver's license in my name. On SEVEN occasions. In places I never go."
"My girlfriend had a credit card with a bank that was bought out by BOA. Her monthly payments went from $20 a month to $170 despite the fact that she never missed a payment and always paid more then the minimum."
"BoA is not just "a" bank, they're a bank with some of the least customer-friendly policies in America. Re-opening closed accounts then charging $35 for it? That's not a courtesy, that's fraud."
"Can u say overdraft? Lets take billions from the poor every year and feel good about it!"
Countrywide:
"Countrywide, because before the subprime crisis I could finance my education, and now I'm posting as a dropout."
"Countrywide is ultimately what caused the dollar to be worthless. So them, and people like them, wrecked our economy."
"Countrywide is the subprime mortgage business. Sure, blame is spread widely, but no one company/person/sector so aggressively made it part of their business plan."
This is a post in our Worst Company In America 2008 series. The companies nominated for this honor were chosen by you, the readers. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america.
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Comments:
Although I voted for BoA, it looks like Countrywide is in the lead. I am fine with either winning.
@Wormfather is Wormfather: I think "Devastator" is more appropriate.
BofA was my former bank, I left because their service and interest rates suck... so I vote for them...
However, Countrywide may be worse, now that know that they are threatening democracy by bribing some Senators (Dodd, and five other Democrats), they likely deserve the vote.
Anyone who voted for Diebold, should vote for Country, if Diebold is corrupting elections, Countrywide is corrupting the politicians (well, of one party anyway)
* I know that there are a very good share of corrupt Republicans, but in this case its Democrats, trust me, I know that both parties are scummy
@LucasAnderson: Inspired! We totally should aim for a tie.
I'd be happy with either, barring that. Trend towards Countrywide, simply because their sins are so egregious. As is their being yet another poster-boy of what happens when key markets are unregulated and thrown to the rapacious Free Market winds.
@raisitup: Bad customer service (BoA) vs. outright lying to borrowers to get them to take out huge loans (Countrywide). I vote for Countrywide.
@simplegreen:
"so basically either one we pick they both still suck. "
Well, of course. Theoretically, if you filter in such a manner as to remove the less-sucky, then each stage of filtering will result in more and more intense concentrations of suck.
It seems likely BofA is going to be the parent company of Countrywide. If you vote for Countrywide, BofA will not be recognized for exactly how horrible they are.
That's me above, by the way. Seven times their tellers gave away thousands and thousands of dollars of my book advance to the woman with the fake driver's license with a wrong expiration date.
They are doing everything they can to stonewall me in pursuing the thief, and told me that their investigators are "working with" the police. I called the police. Bank of America had not called. And the file with my police report hadn't even been looked at by detectives until I got on the phone and begged them, told them all the reasons my case is solvable, and committed to hiring private detectives and doing more legwork (I've done a considerable amount).
In addition, I deposited money into my IRA on April 2 so as to not crowd other customers doing it at the last minute and rush bank employees. Could they manage to get that into my account before April 15, so it would be deposited for 2007 tax year? Nope!
The circus continues.
By the way, this woman who stole from me is doing it to other people, too, and BofA preventing me from having tape of her -- I've tracked a car thief and hit and run driver in the past and had them prosecuted -- means that if she has your ID, she's maybe raiding your account now.
Advice for all who can: Freeze your credit at the credit bureaus. At least when the thief went to Target, Kmart, etc. and applied for instant credit in my name she was denied because of the credit freeze.
Oh, and because I'm super conservative with my personal information, and investigated this (with the DMV and auto insurer), I believe the woman got my information through some data leak at BofA, probably when they asked me to update my driver's license info when I put (or rather tried to put) money into my IRA on April 2.
Please vote for Bank of America. Don't waste your vote on Countrywide. Not a surprise this once good bank would buy Countrywide. Soon it'll be one big pit of slime.
@Amy Alkon: Are you another one like my fiancee who was once a proude Fleet banker turned BoA hater?
Are you another one like my fiancee who was once a proude Fleet banker turned BoA hater?
I used to be a happy BofA customer, but the way my branch and the bank in general is run is noticeably different. There seems to be vast turnover at the branch I go to, and they have people on staff in the fraud dept, etc., whose job seems to be to keep you from getting on the phone with them in hopes that they can keep you from getting any information.
Additionally, the woman who's a VP in a fraud department here in downtown LA spoke to me on the phone using language like "had did it" and "axed" for "asked." I'm not one who believes people with a college education are necessarily sharper or more intelligent, but a command of fundamental English seems in order for somebody with an executive position at a bank. Also, I can't imagine their employees, hearing stories like mine daily, as the woman who took my fraud report at the branch said she does, can have much pride in the business they work for.
As I keep writing to Nereida Claudius in the office of the chairman there and asking others at the bank, "How do you sleep nights?"
I used to wake up every morning happy and happy to be alive, and every day now, I wake up with a sense of dread. Just today, I've spent about an hour and a half on the phone trying to clear up messes with my health insurance due to the immediate closure of my account, and all the mess that ensued.
The fault on Bank of America's part -- that they didn't exercise MINIMUM due diligence when this woman presented a fake driver's license with the wrong expiration date. Their bank associate manager in Dixon City told me, when I asked whether she'd tried to check the signature or other info (mother's maiden name, etc.) in the computer, that they weren't able to access the computer files on me. So they just...gave out the money! To a woman with MISSING TEETH! (What kind of person has missing teeth these days? Probably not somebody with $12K in the bank, readily available, huh?)
Had they, in any one of these seven times they dispensed thousands of dollars in cash to somebody presenting a fake ID in my name, managed to do the most minimum checking, they might've stopped her, had her arrested, and had that ID confiscated. My hell now exists because they didn't do anything but hand over my money.
And while talking to the press about how they have "Multiple layers of security."
Is that the most hilarious thing you've ever heard, or what?
@Amy Alkon: Amy, similar to the other BOA post today, have you thought of parking your car in front of a BOA branch with a large sign:
Scared of identify theft? Ask me how BOA didn't protect me!
I suspect you'll get some quick action.
@huadpe:
@postnocomments:
Total agreement with both of you & anyone else, BofA buying Countrywide makes them liable for all of Countrywide's problems & compounds BofA's problems because they are knowingly buying a corrupt company.
A.P. Gianini is rolling in his grave now!
BofA is one of those companies that shares a special place in my heart along with AT&T. Well, maybe not my heart.
I never chose either BofA or AT&T. They both bought up other companies and took their customers.
Countrywide never bought me from anyone, so I like them more than BofA. So my vote's for BofA.
@mikes63737: I swore I would never do business with BofA after I cancelled my checking account with them, following a long string of infuriating fee issues. Then about a year later they bought out MBNA, and I was back in their clutches.. I watched that account like a hawk until it was paid off (after I finally managed to figure out how to actually pay for the account again through some byzantine maze they created through MBNA.com and also eat my new, higher APR).
Then, I commited the tragic mistake of over-paying on the account. Currently, I'm trying to get them to reverse some finance charges on a *negative* account balance.
Truly they are a tool of the devil himself.
Considering the only wrong that Countrywide has done to me is having a lower interest rate on their high-yield accounts, I have to go with BoA.
Their "keep the change" program was falsely marketed. It sounded like you were actually accruing rewards like a credit card. After I learned this wasn't the case, I dropped them.
Bank of America is worse because they are stupid enough to buy Countrywide.
Customer service is a joke at Bank of America. I have my mortgage at BofA with my monthly payment being automatically withdrawn from my checking account--BOY WAS THAT THE WRONG THING TO DO! I can't get them to stop the autopayment, they seem to be afraid that I'll stop paying my mortgage (mortgage contract does not require autopayments). What I want to do is pay double principle each month so that I can get rid of this mortgage sooner and save a ton of interest. Nooo, they want me to pay a startup fee for a bi-weekly program that is a joke and the way they credit the payments and the extra fee they charge each month ends up saving you nothing (in fact you actually pay more).




























so basically either one we pick they both still suck.