A form letter. Huzzah!

I'm part Italian. I don't want to eat at any Italian restaurant that says "The management would like to discuss your visit." Call me crazy.

Consumerist: I've always been 100% satisfied with the seriousness in which you regard beer.

@speedwell: Particularly where the Guest Relations in-charge has a last name like that.

Romacorp. It sounds so Futurama. The main sign company here in Vegas that makes the big casino signs is Yesco. Every time I drive past it, I say "Yesco, a division of Noco."

Note: Tony Roma's did not make any mention of taking things seriously.

yawn...why did i click this article, its basically no news. Any wal-mart nazi t-shirts lately?

@petrarch1608: Funny, I felt the same way reading your comment.

@petrarch1608: Attention whores pretend not to care, film at 11

@petrarch1608: @catcherintheeye:

I found on consumerist site:

"We're looking for comments that are interesting, substantial, or highly amusing"

1) fail
2) fail
3) fail

@Bladefist: You forgot evlsin

@Bladefist: And yet YOUR comment referencing their comments is funny and with interest?

@jusooho: For a Republican, Bladefist is very funny. Wait, Dems aren't that funny, either. Now, the middle-of-roaders -- we're hilarious.

@consumersaur:

Ah form letters, gotta love them.

This is a non story. The menu doesn't say 16 oz, the online site doesn't say 16 oz, the manager doesn't say 16 oz.. the only one who even mentioned 16 oz was *possibly* the waiter who misspoke (this is double hearsay.. some guy says some waiter said it).

Do you also weigh your steaks and complain if they don't match what they have on their site?

@speedwell: Yeah, I'm with you. I'd make sure that Alex bring along a little protection, if ya-know-what-Im-sayin'..

"Tony Roma's! Where We Make Offers You Can't Refuse!"

/scandalous stereotyping

What are they going to do? Declare they will only give true 16oz glasses when you order a 16oz, or just change the way they pitch it to regular and tall? I am betting on the latter.

Since they each ordered two beers, the management should get a kid's meal plastic cup that hold about 6 oz, and give them 'the rest' of their respective beers.

@speedwell: I'm guessing that Tony Roma's is about as italian as Domino's Pizza. I mean, the name is stereotypical italian, but its a bbq rib joint.

@sean77: No, you would not, because menus indicate that all meat measurements are pre-cooked weights. But you are correct that if Tony Romas recently changed their standard beer size, then their complaint may fall on deaf ears. Or, maybe TonyRomas has been serving a 14 oz beer for years. We'll just have to see how this unfolds.

@Bladefist:yeah that's why i keep getting my account revoked. I wasn't always petrarch1608.

@evslin: just to make it clear, the original post was a good story, and consumerist should follow up on it, but this post didn't change the story at all. the title made it sound like there was an update when there really wasn't

Management would like to contact him. I guess he'll be heading for a rendezvous with Romacorp.

So if you order a 16 ounce anything, is it really always 16 ounces? I mean, what happens if they fill the cup with ice?

This is really a non event.

I'm surprised Tony Roma's is still around. They closed all their franchises in Tucson and I thought the company went belly up. Oh well.

They don't even say if they take this matter seriously or not.

Now I'm not sure what to think.

I had something similar happen to me in a restaurant 12 years ago, so it's not exactly new. Only it was soda, rather than beer. I asked for the 16 oz soda, they gave me a cup for it that would max out on a 12 oz can of soda. Needless to say, I never bought soda from them again.

Considering how much profit there is in drinks, it serves cheating restaurants like Tony's right to lose drink business over this sort of thing.

@sean77: (it's "double hearsay")
No, it's just "hearsay."

I wonder what happens if you order a "pint"?

If someone near one of these places tries it, please report back!

My theory is that this is the half-way point in a covert switch to imperial pints.

1 US pint = 0.832 Imperial pints

14oz beer = 0.875 16oz beers

Am I on to something or am I on to something?

"Half Gallon" ice cream is now 1.5 quarts.

@greenpepper:
What awful place do you live in where they put ice in your beer?

I didn't know such backwards places still existed on earth.

@Techguy1138:

I thought the same thing... I'm pretty sure it's where the terrorists have already won.

@Bladefist: I happened to hit the site right after Meg and Ben had posted consecutive beer stories, and thought perhaps today we were going with an all beer theme. Alas, no. I do love that "falsies" is now a category though.

@Concerned_Citizen: I'm hoping they mail the complaint-giver 2oz of beer. If it counts as a mailable liquid these days. Don't want to get a ticket.

Chances that said franchise owner/operator will respond to said form letter....fat chance in hell!

@astrochimp: But the 14 oz beer is smaller than the 16 oz US pint, which is smaller than the imperial pint. This wouldn't be in between the two, it's a shrink ray.

I got food poisoning there once.

I thought it was Romo and wanted to throw some Cowboy hate around

Weight and Measure board is our best friend.

BUT ..... only if the menu is published with "16oz" as part of the product description.

I hold by my original statement. You can't compare two glasses and say "one is 16oz and the other 14oz".
You CAN say "one has less beer than the other".
Unless he somehow had a measuring cup in his pants, or he knew without a doubt that one was indeed the size the waiter (allegedly) claimed it should have been.

@weakdome: What you need is a typical math puzzle.
*Get three glasses, two that you think are 14 oz and one that you think is 16 oz.
*Verify the two 14oz are the same by pouring a full one into the other.
*Fill the 16 oz, pour it into 14oz#1, pour left over into 14oz#2
*Repeat previous step until 14oz#2 is full
*If it takes 7 repeats, then you know the size ratio is 6/7.
*You won't know the exact size but you'll have a good idea.

I've submitted something similar before.

Coffee, nearly everywhere. The cups say 24 oz, but will only hold 22. The 20 oz is about 18.

Try it - go to a gas station, dunkin donuts, 7-11, or where they say a "24 oz" coffee, then get a measuring cup...

Well.......actually.........maybe......technically..... it IS 16oz of beer ........before they pour it into the 14oz glass. So....technically.........you ARE getting 16z of beer........just not all at one time.

Oooh I know what the next response will be...

Nothing.

The company, like many others, could give a flying shit less about their franchises.

Gibberish....I can't believe someone didn't claim Godwins law after 12 min!

@Corporate-Shill: only if the menu is published with "16oz" as part of the product description.

A pint's a pound the whole world round. (Google it.) Last I checked, the U.S. part of the world, and 16oz. = a pint.

@weakdome:

You don't carry around a measuring cup in your pants? Man, you are missing out.

I think we all are missing the most important piece of information, and the lynch pin about whether or not we should be blaming the OP:

What kind of beer did he order?

I had an issue with Tony Roma's last year where we had absolutely terrible service. I thought it was localized to one franchise, but the one in Nashville at the Opry Mills Mall was ridiculous. For reference, there were about 10 guests in the restaurant at the time. It took 20 minutes to get a server after being seated, 10 minutes to get our drinks (non-alcoholic), 30 minutes to get our food, and another 20 to get the waitress to come back to give us our check. She also never came back for refills or to check on us.

I filled out the online survey, and since their system triggers a "warning" to the corporate folks if you mark a certain number or certain question as being a "negative" experience, they have the local manager e-mail or call you back if you request it. I had the local manager e-mail me (I didn't really want to hear the standard, "You're important to us, and we want to make it right," on the phone), and he sent us gift cards for the total we spent that night. I'd rather have had my money refunded since I didn't plan on going back there after having the same type of bad service twice at two locations, but I think the gift cards are generic and can be used at any of the mall restaurants.

Despite the logo and his own thoughts of what he might be, Bladefist is a Libertarian, he just doesnt know it yet.

San Francisco? A city with some of the best restaurants in the country? And you're eating at a freakin' Tony Roma's?