How To Thank Kellog's For Shrinking Cereals
We thought we'd use The Simple Dollar's guide to writing an effective thank you note to "thank" our friends at Kellogg's for trying to pull the wool over our eyes with the ever-present grocery shrink ray. Here it goes:
Dear Kellogg's:
Thank you for shrinking the size of your packaging while maintaining prices. This small act of kindness keeps people reading the Consumerist as more and more companies like yours attempt to deceive the public. We hope you'll consider additional sneaky practices in the future as we sincerely appreciate exposing dishonest marketing efforts wherever they occur.
Thanks again,
The Consumerist
A bit too much? Anyone want to suggest alternatives?
How To Write an Effective Thank You Note for Any Occasion [The Simple Dollar]
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Comments:
@MissTicklebritches: No question, I would rather them raise the price. At least they are being up-front about it.
Agree here. Tranportation costs to get all products into stores are skyrocketing. In addition, corn and wheat prices are going straight up both to ethanol crops and soon, the recent midwest flooding.
Before "thanking" Kellog's or anyone else, what action would you prefer? Something realistic.
Remember a good complaint letter closes with a request for resolution.
@MissTicklebritches: I'd rather the prices go up. A bag of chocolate chips used to be 16 ounces. Over the years, it's shrunk down to 12. That either means less chips in my cookies or having to buy an additional bag. The same thing goes with a lot of stuff. While this doesn't have as much application to items like cereal and ice cream, it still has effect. Lowering the amount of cereal means having to buy an additional box so I don't run out of cereal on the last day of the week.
Also, does anyone know what change in wholesale price Kellogs is charging? The merchant sets the shelf price, not Kellogs.
Perhaps Kellogs is minimizing price increases and letting their margins shrink, but the grocery stores are using this as an excuse to jack prices out of proportion to actual cost increases?
Its alright, I always get Post or the off-brand... same stuff for cheaper. I stopped buying most ice cream brands when they shrank from 1.75 to 1.50 (blue bunny is the last brand I know of that is still 1.75). I'm sure if most people start buying the brands that are marginally larger Kellogg and other companies of the like would start going back, that or face reduced earnings.
I understand how people might be mad about this, but I don't really see how this is sneaky. It says right on the package how much is inside. Are they supposed to take out ad campaigns about the smaller sizes? That would defeat the purpose, since they are doing it because of higher fuel/food prices.
And, like MissTicklebritches brought up, would there be as much stink if they had raised prices and kept the sizes the same? It seems like it would be a damned if they do, damned if they don't kind of proposition.
@doctor_cos: You must always, always blame the OP. In this case, that's Consumerist itself. We could go with, "Yeah, Consumerist, you probably don't need the extra food anyway." Or, perhaps, "As if you're even going to notice the missing cereal." Maybe, "Whatever, Consumerist, only losers and dillholes actually BUY cereal. Everyone knows you should just make your own."
@zorba: I agree... costs to produce everything are rising and I'm sure market research shows people would rather just pay the same for the product and get a little less than pay more for the same amount.
And btw, we get it, food is downsizing, must we document EVERY occurance? I'm sure there are more pressing consumer issues then losing out on 14 corn flakes.
@SkokieGuy: I'd prefer they keep the size the same, and raise the prices instead. At least then I'd know I'm still getting what I pay for.
Especially with cereal. I swear, half the time, they don't even change the box size; they just put less cereal in the same size box, and change the weight on the bottom. You want to talk about deceptive practices...
Dear Kellogg's:
I wanted to express my appreciation for your continuing efforts, in keeping with industry trends, to expand "customer choice", to make your products lighter and easier to carry, and to help fight America's growing obesity epidemic by reducing the size of your containers. I'm glad you kept the price for this reduced quantity the same, so I would not be confused. Keep up the good work!
@renilyn: It's not dishonest. Dishonest would be not altering the weight to match the downsized product. I love how being totally forthright is "dishonest" and "sneaky" b/c they aren't throwing a parade down main street to announce the change.
How is that even an open question? This comparison isn't really valid but how would you like it the next oil change you paid for only included 2 fresh quarts of oil instead of whatever your car requires, but it still cost the same... and they didn't tell you about this?
Companies have to raise prices from time to account for inflation, cost of doing business increases, etc. It doesn't make me happy but it's understandable and expected.
I find it vaguely underhanded that they do it in the worst possible way, however - charge the same price but sell a smaller amount... silently.
Just raise the price of a box of the cereal by 30 or 40 cents or whatever.
@InThrees: They are trying to stay in business. Do you really think the cereal makers want to raise the price of cereal even more than it already is? They already have enough competition from the store brands, why make it even more of a no brainer for the consumer?
Savvy consumers will notice the difference and adjust accordingly, those who don't notice will live their lives unaffected.
@HeartBurnKid: A smaller box to hold the smaller amount of cereal means (very expensive) changes to packaging equipment, redesigning product graphics and layout and totally would wipe out the savings from reduced product quantity.
If gas prices lessen, they can easily go back to previous sizes (same box, more fill) and will certainly trumpet the fact.
As long as the labelling is honest on the package and cost per OZ on the shelf tag, I think it's unreasonable to expect a company to advertise the fact that they are providing less product for the same cost.
We are in an economic crisis. Gas prices are a big part of it, but so is unemployement, the mortgage crisis, the cost of war and healthcare and the falling dollar.
Our blame should be aimed at our government, not the producers of Froot Loops.
[NY Times. A government official noticed a 1 billion dollar discrepancy in charges from a Haliburton Subsidiary. He refused to pay the charges. He was fired. His replacement approved the charges]. Fruit Loops indeed! [www.nytimes.com]
No I won't get into a long political debate in this thread, but making the point that Kellogs isn't the bad guy here.
Is it still news that companies are switching to smaller sizes in similar packaging? Seems like you would have to be living under a rock to not notice this. I believe coffee, paper towels, diapers, potato chips starting doing this a couple of years ago.
I have always though cereal was outrageously expensive to begin with. I try the store brand rice krispies (which are just as good), and some of the malt-o-meal in a bag are also good. Instead of writing a snide letter, just switch brands.
If they plaster it all over the box when they give you "20% more!" then it is dishonest not to point it out when they shrink the content. It is reasonable for us to expect standard sized packages to contain standard amounts, and when consumer goods companies start messing with that, they lose credibility that they will not easily regain.
Companies do a lot worse stuff that actually harms the consumer. This doesn't harm the consumer at all because all the information is out in the open. This is obvious because of all the stories there are. I think it's good to post these stories because they keep everyone aware that it's happening. Sending a snarky letter isn't very helpful though. But if you're going to write it, why not include what you think they SHOULD do? The only other thing they can do is raise the price. There's actually other good reasons to reduce the package size. Shelf space is more competitive now as well as freight. More boxes will fit on the truck and the shelf if they're even a little bit smaller.
@SadSam: I'd guess that they are NOT changing the package size, just reducing the amount of product inside. So the change is likely a simple adjustment to a "scale" on the assembly line and new artwork for the screen or pad printing on the package. Not very much cost at all.
@HeartBurnKid: You raise a good point. Did the actual external package also shrink or did they leave it the same size?
If they left it the same size, that is dishonest. You are paying a higher percentage for the packaging and shipping. Shipping costs pretty much the same no matter what it weighs for light weight stuff like this. They charge by volume, how many boxes can you fit in a truck.
Please stop the the "smaller packaging to save fuel" argument, it is false.
The packaging to food ration is INCREASING which means, per kilo of food, the price to package and ship is HIGHER.
The food corporations are deliberatly increasing thier delivery costs. Since they are not stupid, I can only assume the marketing advtage gained is offset by the smaller portions delivered.
Anyway, if the amount of product did not continuously shrink, they would not be able to come out with a "new larger size" every couple of years: Eventually the container would be too big to carry!.Please stop the "smaller packaging to save fuel" argument, it is false.
The packaging-to-food ratio is INCREASING which means, per kilo of food, the price to package and ship is HIGHER.
The food corporations are deliberately increasing their delivery costs. Since they are not stupid, I can only assume the marketing advantage gained is offset by the smaller portions delivered.
Anyway, if the amount of product did not continuously shrink, food corporations would not be able to come out with a "new larger size" every couple of years: Eventually, the container would be too big to carry!.
This phenomenon confuses me. Are they trying to make us forget that inflation exists? I'm OK with inflation, please keep my Indiana Jones spoon infected Cocoa Krispies at their normal size/weight please. Here's an extra 25 cents to cover the difference.
On second thought, maybe as the Earth's core cools its gravitational pull becomes weaker and therefore all things on Earth would become lighter. So maybe the weight has changed, but the mass has not.
Nah, just give me back my ounceage please.
@doctor_cos: I know, I'm just going to blame the poster...wait, who the hell is "freemoneyfinance" Meg, Ben, answers please!
@skahead: Buy the Target brand! They taste the same and all cost $1.97! $1.97 for frosted shredded wheat or $4?
Love me some Target.
I really would prefer to pay a higher price for the same amount of product. Prices *are* going up, and I'm not going to think otherwise because there's a half-filled cereal box in my shopping cart.
That said, here's another vote for generic/store brand cereal. I (heart) Malt-O-Meal, and the stuff they sell at Aldi's is darn good,too.
@Wally East: Exactly. A lot of recipes are based on standard package sizes (like the ever-shrinking can of tomatoes, now down from 16 oz. to 15 to 14.5 to 14). By shrinking the package size, manufacturers are screwing up the recipes. I'd rather pay more for the same package size.
The opposite is true for restaurant meals. I wish they'd take this opportunity to shrink their way-too-damn-big serving sizes, but instead most places I've seen have no problem raising their prices through the roof.


























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