Tony Roma's, Where 16oz = 14oz

UPDATE: Tony Roma Corporate Responds To Shrinking Beer Complaint

Alex and his friend went to Tony Roma’s, a casual dining place known for its ribs, and got a little twinge in their torso when they realized that the “16 ounce” beer they were served came in a 14 ounce glass. The glass was just as tall as a normal glass, but it had a thicker bottom, making it hold less. These glasses are known as “falsies.” The friends might not have noticed the difference except that Alex’s buddy got his beer served in a normal glass and Alex got the thick-bottomed one. They conducted experiments involving pouring water between the different glasses and concluded that yes, Alex got 2 ounces less. When they complained, the manager said, “who said we served pints?” and said it was policy to only serve beer in 14 ounce glasses, and soda in 16 ounce glasses. Which might have been ok, except when the waiter first took their order, he specifically asked whether they would like 16 ounces or 23 ounces. 16 is not 14. Alex’s letter, inside…

Dear Consumerist,

My friend and I went to Tony Roma’s in San Francisco Friday 6/13. We decided to go there to get dinner and a couple of beers. I read your site frequently and had already seen the post about restaurants using glass that hold 14 ounce instead of a 16 ounce pint. I also forwarded the article to my friend who came with me that day.

The waiter comes to our table and asks us if we would like drinks. My Friend orders a Spaten and I order an Anchor Steam and the waiter asks us if we would like a 16 oz or 23 oz glass. We both opted for the 16 oz glass. Once they arrived I noticed that my glass had a thicker bottom on it than my friends. We immediately realized I had been given the smaller sized glass. My Friend was like you should complain and I told him I would not until we got our food because I did not want them to spit in it. We finished our first beers and my friend orders another one to make sure it is not just a mistake. He ordered another Anchor Steam and the glass that it came in was the same size as the one that I had drank.

After we finished our food we got a couple glasses of water. We poured water into the glass we thought was actually a pint, filling it to the top. Then we poured the water in that glass into the ones we thought were smaller. We figured if both glass held the same amount of water then we were wrong and would not complain. After pouring the water into the smaller glass we found that about 2 oz of water was left in the bigger glass.

At this point my friend went up the manager at the front of the restaurant to complain about the beer. He lets the lady know that we ordered pints but that the beer was served in 14 ounce glasses instead of 16 ounce ones. To which the manager asked how he knew that there were 16 ounces in a pint. My friend told her he had been drinking beer long enough to know what is in a pint. She then told him that beer is served in 14 ounce glasses and they only served soda in the 16 ounce glasses. He told then asked why they served him a 16 ounce glass and me a 14 ounce one. She then asked him who said they served pints?

At this point my friend came back to the table so we could pay our bill and leave. He did not tell me what had happened until after we left the place or I would have pointed out that our waiter in fact asked us if we wanted 16 oz or 23 oz.

We understand that they may not serve full pints and maybe the waiter was mistaken in asking us if we wanted 16 or 23 oz, but I really couldn’t picture the wait staff asking customer if they wanted 14 or 23 oz. Not to mention the price for the beer is what you would expect to pay for a pint at the bar across the walkway from Tony Roma’s. I have emailed their corporate site to see if they respond, I am not expecting much. We would have hoped they would at most take a little off the bill like a dollar or at the very least apologize, but no such luck.

I have no intention of going to Tony Roma’s again and if by chance I do I will be sure to order a soda since I get a full 16 oz and free refills.

Sincerely,

Alex R.

If this happens to you, the Wall Street Journal advises you wait for the foam to settle and then ask for a “top-off.”

Comments

Edit Your Comment

  1. Gopher bond says:

    “My Friend was like you should complain and I told him I would not until we got our food because I did not want them to spit in it.”

    Smart.

  2. teqsun.com says:

    seriously, its not that big of a deal… 2 oz. I hate people like you who make huge scenes in restarunts just because of 2 oz…..

  3. punkrawka says:

    Mmm, delicious Anchor Steam. It’s nice to read one of these beer volume articles discussing real beer instead of fizzy water with a vague hop aftertaste.

  4. neilb says:

    We have been getting ripped off for years. 16oz isn’t a pint, 19.2 oz (the British pint) is!

    Maybe if the Belgians buy AB (see previous post)they can kick off this conversion…

  5. IphtashuFitz says:

    Whenever I’m at a place that offers beer on tap they almost always ask if you want a 16 or 23/24 ounce glass. Although now that I think about it a lot of them say “small” or “regular” and “tall” as the two options. I’ll have to start paying more attention to it.

  6. Letsgohokies says:

    @teqsun.com: Are you kidding me? What if it was 4 ounces? 6 ounces? 10 ounces? The point is that you are being charged and paying for 16 ounces. What if you were purchasing gold, would 2 ounces be that big of a deal?

  7. hawks66 says:

    @teqsun.com: I hate people like you who just roll over and take it when they get the shaft.

  8. Clipdat says:

    @teqsun.com: How exactly did he “make a huge scene”? According to the original post, they waited until after the meal and had a civil conversation with the staff.

    He’s paying for 16oz he should get 16oz – End of discussion.

  9. @teqsun.com: seriously, its not that big of a deal… 2 oz. I hate people like you who make huge scenes in restarunts just because of 2 oz…..

    WHAT?! You should get what you PAID for. If not, then it is stealing.

  10. VG10 says:

    i agree, you should get what you paid for. if they were skimming everyone 2 oz, then over time, that would benefit them. its stealing. how is this different (if they knew) when they overcharge you by a few dollars.

  11. punkrawka says:

    @teqsun.com: Feel free to send me 1/8 of your salary anytime. It’s just 1/8 of what you agreed upon with your employer and earned, it’s not a big deal.

  12. ChuckECheese says:

    Lesson: Do not piss off the alchies. On the other hand, maybe it will be the DT-fueled rage of teh alchie that makes these places stop ripping people off.

  13. Skiffer says:

    @teqsun.com: 2 oz over 7 beers is a free beer, man…

    Actually, a real pint of beer is about 19 – 20 oz.

    This is why I only buy liters of beer.

  14. jpdanzig says:

    I only ate at a Tony Roma’s once — the meal was so bad we actually asked them to knock something off the price. I don’t remember if they complied, but I’ve never been back…

  15. Gopher bond says:

    That’s why I only go to bars that have “Penny till you Pee” night.

    My large bladder pays me back in spades.

  16. weakdome says:

    How would they know that the smaller glass was 14oz and the larger one wasn’t actually an 18oz glass by mistake, thereby meaning that they actually owe the restaurant for the EXTRA 2oz his friend received?

  17. weakdome says:

    @testsicles: WHERE do they have this? I’m moving.

  18. mike says:

    Shrink ray you strike again! I will get my revenge…after I get drunk…

  19. Bladefist says:

    Take it out of their tip. Tell’em next time don’t lie about the ounces.

  20. samurailynn says:

    They should have just talked to their waiter. The waiter would have complained on their behalf to the manager who probably would have let him/her comp a drink or something. The waiter would have the incentive to get something done for them since he/she would want to make sure their tip wouldn’t be shorted.

  21. Speak says:

    Keep in mind too that seemingly small things add up. Alex might have gotten dicked out of 2 ounces, but if the restaurant is doing that to all of their beer-ordering customers, day after day–even while the waiters claim to serve pints–the restaurant saves on inventory and money in the long run.

  22. Gopher bond says:

    @weakdome: Well, certainly not the upscale places as you tend to get a lot of “bum” clientele on those nights. It’s also not for the fairy-bladdered because some of those bums will stick you good if you pee after 3 beers. It’s only for the people sitting at the bar and the first person to pee loses it for the whole bar. Many people just pee on the floor instead.

    Hard to find too as those places that have these night generally don’t have large advertising budgets.

  23. MercuryPDX says:

    it was policy to only serve beer in 14 ounce glasses, and soda in 16 ounce glasses

    Funny, I’ve seen that in reverse. Usually the beer glasses have Logos on them to differentiate them from the soda/water glasses. I’d chalk up the initial mismatch to dishwasher error.

    As to the “2oz is nothing, ignore it” vs. “14oz is stealing when you pay for 16″… contact your local Dept. of Weights and Measures and see what they have to say about the matter. By your fourth beer they already “owe you” half of one.

    I’m sure if you paid for 5 gallons of gas @$4.25/gal. and discovered you actually only got 4.5 gallons, you’d cause a scene at the gas station. This is really no different a situation.

  24. psychos says:

    @teqsun.com: I have a 1600 sq ft house I’d like to sell you. (Oh, forgot to mention, 200 sq ft are boarded off because it was cheaper to build it like that. But I guess you won’t mind, because you hate people who make scenes over only 12.5% of their purchased item being missing.)

  25. strangeffect says:

    @hawks66: touche.

  26. MeOhMy says:

    To which the manager asked how he knew that there were 16 ounces in a pint.

    Actually I WOULD have made a scene at that point…the manager can come up with all sorts of ridiculous excuses…this response is simply combative.

  27. womynist says:

    Ouch! That letter was absolutely painful to read. Try using a comma every once in a while.

  28. TheBigLewinski says:

    and here I thought that I had my last “falsies” back in sixth grade but it looks like I will handle them again. It really sux when a buisiness attempts to decieve people. If they are going to use a 14oz glass, then it should be smaller overall than a 16 oz glass, not the same size with a “falsie” bottom.

    A “falsie bottom”, that just sounds wrong.

  29. @teqsun.com:

    seriously, its not that big of a deal… 2 oz. I hate people like you who make huge scenes in restarunts just because of 2 oz…..

    Let’s say an acre of land is for sale, and costs $100,000.00.

    If you buy that acre of land and find it’s two hundred square feet small, would you complain? You should – you paid for an acre.

  30. flamincheney says:

    Considering that places like this charge almost 6 pack (72oz) prices for a beer I think 2oz is a big deal.

  31. bovinekid says:

    The picture for this post came from a WSJ article about this not long ago: [online.wsj.com]

    It says a restaurant/bar can get 20 extra beers out of a keg by doing this. At $5 a pop, you’re making an extra $100 for each keg. That’s a pretty huge margin increase on beer, which is already a very high margin item.

  32. bovinekid says:

    @bovinekid: Oops. Already linked. Stupid me.

  33. Coder4Life says:

    they probably just used the wrong glass, the manager could of offeredt hem a free beer each adn been on his way…

  34. Zimorodok says:

    We poured water into the glass we thought was actually a pint, filling it to the top. Then we poured the water in that glass into the ones we thought were smaller.

    Now I have this image in my head of Bruce Willis and Samuel L Jackson standing in a fountain pouring beers back and forth.

  35. GearheadGeek says:

    @InfiniTrent: Worse than that, infinitrent. The equivalent in missing square footage for an acre would be 5,445 square feet, not 200.

  36. HIV 2 Elway says:

    My friend and I went to Tony Roma’s in San Francisco Friday 6/15./
    Friday 6/15? Did these guys find a wrinkle in the space time continuum? Someone notify Carl Sagan.

  37. wtf. just go to your local liquor store and pick up a 6 pack of whatever you like. two ounces is nothing.

    …damnit…i should cut back on the vodka.

  38. 1729ers says:

    Those who say “it is a not a big deal” need to look at it from the perspective of the restaurant. 2 oz’s is 12.5% of 16oz’s, so Tony Roma’s is saving 12.5% of the cost of the beer. If you consider the 1,000′s of beers they are selling, it could amount to $1,000′s of dollars a month. So while each individual customer may not be loosing much, the agregate of customers is loosing significant dollars. This brings to mind the Bank of America lawsuit of many years ago where B of A was truncating the 1/10th’s of a penny instead of rounding on their interest calculations to customers. Individual customers lost 1/10th to 9/10th of a penny on their monthly interest. The bank on the other hand collected 100′s of millions of dollars which should have gone to customers. B of A lost the suit and had to pay a very large settlement.

  39. reimero says:

    The real issue is whether they specify a volume when they sell it. If they say they’re selling “pints” or give you a choice between a 16oz and 23oz, they need to have it right. If they don’t specify, well, it just kinda sucks.

  40. theczardictates says:

    @teqsun.com: If it’s not a big deal, why does the restaurant go to the trouble of having special glasses to conceal the shortage? That alone screams “deliberate scam” in my opinion.

  41. Bladefist says:

    @HIV 2 Elway: It must be a symptom of drinking an amount of beer divisible by 14 and not 16. Somebody should really look into that.

  42. rten says:

    16 oz != 14 oz

    If gas stations shorted you this much it would be all over the news.

    15 “full gallons” @ $4.10 = $61.50
    17.14 “short gallons” @ $4.10 = $70.29

  43. MrBiggles says:

    @Troy F.: Who DOESN’T know there are 16oz in a pint?

  44. Bladefist says:

    @rten: I’m pretty sure gas stations do short you that much. Do you think the pump is accurate to the ounces? I read an article, on consumerist I think, about the error tolerances on the gas pumps

  45. theczardictates says:

    @1729ers: “losing”. The word is “losing”. For cryin’ out loud, people, it’s not that complicated.

    Geez.

  46. dieman says:

    At the local brewpub we pay like $3.50 for a ‘mug’, which I’m guessing is 23oz or larger. I say just drink at places that actually seem to want your business.

  47. Symbolism says:

    Personally, I’ve had that same discussion with other restaurants (chili’s) and we simply left without paying the bill. Sure, its illegal, but we paid them fairly for the service we received.

  48. Carencey says:

    @Coder4Life: if they are presenting either sodas or beers as being 16 oz sizes and using 14 oz glasses, then there’s no point at which the 14 oz. ones are the right glasses. If they aren’t specifying, then it is just a very deceptive episode of “Shrink Ray”. And if the manager had it backward, and policy was to serve the beer in 16 oz. glasses and soda in 14 oz, it would still be wrong if they were telling people that the sodas were 16 oz.

  49. SuffolkHouse says:

    Dumbass Americans don’t know weights and measures. These two did, and I enthusiastically applaud them. This is what happens when people think the word “pint” stands for “cup of beer.”

  50. HIV 2 Elway says:

    @HIV 2 Elway: Close your tags, asshole.

  51. Bladefist says:

    @MrBiggles: pretty sure the rest of the world thinks a pint is 20oz

  52. darksunfox says:

    …the issue isn’t that he lost out on 2 ounces of beer, it’s that he was shortchanged two ounces of ANCHOR STEAM. That’s practically an executable offense if you ask me.

  53. kaptainkk says:

    @teqsun.com: You are a sheep. It’s the principle. People like you have no problem getting shafted in life.

  54. EdnaLegume says:

    no wonder their beer was short, they were in a parallel universe. Everybody knows it’s falsies night on friday the 15th. duh.

  55. flamincheney says:

    This is another reason for you to ALWAYS order the 24oz’er

  56. riverstyxxx says:

    File this one under “Another run-of-the-mill theme restaurant who doesn’t give a shit”

  57. Murph1908 says:

    @Bladefist:
    I’ve always heard “A pint is a pound the world around”.

  58. MayorBee says:

    Well, it was in California. Maybe they shorted the OP the 2 oz. so they wouldn’t get too drunk and accidentally get gay married?

  59. sir_pantsalot says:

    @teqsun.com: That is 12.5%. I like to apply everything to what I call the pay check rule. If if is legit then it should be good enough to apply to your paycheck. How about your next paycheck you get 12.5% less than what you expected? Kind of a big deal.

  60. SuffolkHouse says:

    @MayorBee:

    What’s wrong with a gay marriage, bigot?

  61. riverstyxxx says:

    This is why I don’t drink anymore, too expensive and always some bozos like “Tony Roma” to make a buck off of it.

  62. Anonymous says:

    mmmmm 2oz of beer…what were we talking about?

  63. Skiffer says:

    @Bladefist: Sure, maybe 2 oz on an 1/8 gallon – but not 12.5% over a full tank.

    Indiana Weights & Measures says tolerance is 2.5% over 5 gallons.
    [www.wsbt.com]

    Remember hearing from years ago some state would actually use a 1-gal, 5-gal, and 10-gal test at gas stations, and some stations had programmed their meters to be accurate at those volumes, but under-fill at the intermediate (non-tested) volumes.

  64. flyingphotog says:

    @teqsun.com:

    Seriously, what do you think this site is about? Protecting average Joes from getting the shaft.

  65. ClayS says:

    @rten:
    Good analogy for those who feel its not a big deal.

    Now I’ve got a hankering for a beer.

  66. humphrmi says:

    Back in the day, the relationship between a beer drinker and his bartender was important. Important because as you became inebriated, you had to trust the bartender to (A) keep you out of trouble, and (B) not rip you off. Thus the duty of a bartender was a matter of honor and friendship. They worked for the bar, but they protected their clients. That was their job.

    Any monkey can pull a tapper, but a good bartender would have given these guys an extra beer if they brought it up with him. Maybe the problem was that they didn’t.

  67. MayorBee says:

    @SuffolkHouse: There’s nothing wrong with it, I said accidentally get gay married. What’s right with getting accidentally married to anyone? I’m sure I’d be appreciative if a bartender stopped serving me right before I had too much and accidentally got straight married.

  68. theblackdog says:

    @Bladefist: I disagree, because the waitstaff likely was not the one who poured the beer, so they may not be aware of the falsies being used. Shorting them on the tip when they make crap wages (below minimum wage) is basically shooting the messenger.

  69. Bladefist says:

    @MayorBee: rofl

  70. theblackdog says:

    @MayorBee: If another 2 oz is enough to make you want to run to the 24 hr vegas chapel and stand in front of an elvis impersonator with the local barfly, you got issues buddy.

  71. The Porkchop Express says:

    @Letsgohokies: Or pot or coke.

    2oz is 2oz. You pay for a certain amount of something and that’s what you should get. I know it’s not that much, but it sounds like he didn’t make a big deal out of it. Maybe it doesn’t belong here, but I still don’t think he over did it.

  72. whatdoyoucare says:

    I seem to recall that Heinz Ketchup got in serious trouble for shortchanging their 20 oz product some time back. It costs them 78,000 gallons in free ketchup.

    Hey free beer at Tony Roma’s everyone!

  73. boss_lady says:

    @MayorBee: Wow, good one.

    /sarcasm

  74. Bladefist says:

    @theblackdog: If I was the waitstaff, I would be upfront. “Y0, the bitches in the back room are selling 14oz beers at 16oz prices. I apologize for this. But that is now our policy”

    90% of the customers would say, “alright, whatever” The fact that everyone was so difficult about it, makes them lose tips in my mind.

  75. SuffolkHouse says:

    @MayorBee:
    The problem is that you didn’t say “married.” I’ve never been called “straight-married.” Seems the “gay” part of the comment added some bad comedic power to the comment.

    I didn’t find it funny.

  76. friendlynerd says:

    @MayorBee:
    Well you know that alcohol just lowers inhibitions…it doesn’t generate brand-new desires.

    Enjoy the wedding.

  77. samurailynn says:

    @theblackdog: waitstaff don’t get paid less than minimum wage in California

  78. MrEvil says:

    If they’re shorting you on the number of ounces in your beer, call your state’s department of weights and measures (Or department of Agriculture). Anyone selling you a product by the weight or volume can’t lie about it. That’s why they inspect scales at the grocery store and gas pumps. In the case of a restaurant or bar, they know how much beer they’re dispensing by the size of the glass.

    I mean after all, Subway got in trouble in AZ for selling 3′ party subs whose boxes weren’t even 36″ long.

  79. Carencey says:

    @flamincheney: 24? or 23? Have the 24 oz. ones previously fallen victim to the shrink ray? Not being snarky, I honestly don’t know, since I actually usually stick to the pints myself (I am NOT the chick you’d want with you on Penny til you Pee night).

  80. MayorBee says:

    @theblackdog: Honey, I’ve got more issues than National Geographic.

    @SuffolkHouse: They’re not all gems, are they? I do my best, though.

    @friendlynerd: It wouldn’t take 2 oz of beer to get me gay married. A hot guy and a prenup would be all it would take.

  81. jesdynf says:

    @theblackdog: Until this instant, I never realized how to turn the tipping scam back around on the waiters. You see, I only now just realized — waiters justify tips by getting pretend wages from the restaurant, right? That means that waiter… isn’t just the messenger. He’s YOUR EMPLOYEE.

    We aren’t the restaurant’s patrons, we are HIS CLIENTS. It’s *his* job, nobody else’s, to make sure we receive proper service. He’s a broker reselling services and working on commission.

    So from this point of view, yeah, if he’s shafting his clients he deserves what’s coming, and if he doesn’t like it he should find another supplier for restaurant services, or maybe find a job that doesn’t involve begging.

  82. ianmac47 says:

    This sounds like a case for the bureau of weights and measures.

  83. MoCo says:

    Since 14 oz. = 16 oz., that’s 87.5% of the advertised amount. When the bill comes for the meal, just pay 87.5% of the total charge. That’s close enough, right?

  84. Ein2015 says:

    Buy soda from your grocery store and drink water at the restaurant.

  85. stre says:

    @testsicles: penny till you pee!?!?!? this is the greatest idea since beer was first produced! where do you live, because i need to move there. in chicago, a $2 bud linght [disgusted shivers] is considered a good deal. penny till you pee would mean i could damn near passed out before i’ve spent a quarter [i figure a few cents for a tip ;) ]

  86. friendlynerd says:

    @MayorBee:
    Amend that to hot rich guy and prenup, and I’ll sign up too.

  87. endless says:

    Im fairly certain this is the script for a new iPhone ad.

    “To which the manager asked how he knew that there were 16 ounces in a pint. “

    So I pulled out my 3G iPhone and got on wikipedia and smugly showed it to him.

    I can see it now!

  88. stre says:

    @theblackdog: i agree that screwing over the waiter is a dick move, but in california, they actually make minimum wage. the real minimum wage (something like $7.50 for them now, i think), not the fake minimum wage for waiters that i made back in madison during college (a measly $2.33 an hour, just enough to pay the taxes on the credit card tips).

  89. Parapraxis says:

    @SuffolkHouse:

    I did. No one cares is if you didn’t find it funny. Move on.

    Anyways, 2 oz is a big deal. Working in restaurants for the last ten years has taught me that many corporate restaurants are sorely lacking in experienced people who can empathize. Smaller restaurants have a lot more at stake than just profits… most are driven by pride in their restaurant not to destroy the trust between the customer and them.

    Those are the best places to eat.

  90. pimptacular says:

    @teqsun.com: It is people like you that allow for companies to start scalping a little here and there. You are on this site; be informed and make you money go farther.

  91. Juggernaut says:

    The really amazing thing is the markup on soda (by the glass) is even higher! I used to pay $32.00 for 5 gallons of syrup(national pricing). More money, more money, more money!!

  92. nick_r says:

    If you go to a chain restaurant, expect to be nickel-and-dimed. Go to a decent food-driven establishment and you’ll be surprised by the value.

  93. ffmariners says:

    @theblackdog: even my friends at applebees…. after tips… average $15-20 hour…

    I hate when people claim waiters are so underpaid.

    My g/f works at an independent restaurant… worked the other day for 12 hours but came home with $400 in tips.

  94. Youthier says:

    To which the manager asked how he knew that there were 16 ounces in a pint.

    What? I learned that in the 2nd grade! Did this Tony Roma’s manager not receive such fancy book learnin’?

  95. Geekybiker says:

    If you want to really hurt them, find out who issues the alcohol liscenes in your area. I’d sure they’d love to hear about them short changing customers. Losing their liquor liscene would sure send a message.

  96. bobpence says:

    According to the “local menu” I retrieved from the tonyromas.com website (warning PDF — and sideways, stupidly), the larger size is 22 oz. (not 23) and the size of the smaller is not given, nor are beer prices (which are listed for wine and food). If you wanted to give them a headache, you could sic the state weights and measures folks on them, but your recollection of what the waiter said would mean a LOT less than if the menu said 16 oz. in writing and the glasses are 14 oz. in reality. Or you could go someplace with edible food.

  97. There's room to move as a fry cook says:

    How does he know that the 2 sizes were 14oz and 16oz? They cold have been 16oz and 18oz. Best to go back with a 16oz container or measuring cup, buy a beer, and pour it into the container.

  98. asten77 says:

    @flamincheney: then they would have only received

  99. asten77 says:

    (whoops, that somehow submitted early)

    @flamincheney: then they would have only received 21oz

  100. jpx72x says:

    @teqsun.com: What if you went to fill up your car for the sign price of $5/gal, and the pumps claimed to be dispensing gallons but each gallon was actually only 0.875 gallons? Would you complain then?

  101. Jabberkaty says:

    Next time I give blood I’m only giving 14 oz. Who said anything about a pint?

  102. donkeyjote says:

    @Juggernaut: How much soda does 5 gallons of syrup give you, in gallons of soda?

  103. mobilene says:

    @Bladefist: That’s it. 14 oz, 16 oz, whatever — just don’t lie to me.

  104. Bye says:

    @theblackdog: 2 ounces? The old joke states that the difference between a straight guy and a gay guy is: one six-pack of beer.

    Not that trade is considered marriage material…

  105. phelander says:

    @teqsun.com: I hate people like you, period.

  106. sean77 says:

    They DIDN’T lie. They didn’t sell him a 16 ounce glass of beer, they sold him a *small* beer. Just because he expected it to be 16 ounces doesn’t mean jack.

  107. corkdork says:

    @donkeyjote: Depending on the mix (soda can be mixed 4, 5, or 6 to 1) 5 gallons of syrup becomes 25 to 35 gallons of soda. Or, 200-280 pints (or 225-315 if you’re serving 14 oz “pints”).

  108. smirky says:

    @sean77: RTFA…according to the OP, the waiter specified 16oz or 23oz – not a small, medium, etc. The OP reasonably expected what the waiter offered.

  109. mermaidshoes says:

    that’s what you get for going to tony roma’s. and in san francisco? tony’s may be the big restaurant in little midwestern town like the one i am from, but i hope SF has better dining options.

  110. ChuckECheese says:

    @MayorBee: “I said accidentally get gay married.”

    It could happen. Check out this article, “Fruit flies prove alcohol makes people gay” [www.impactlab.com]

  111. phelander says:

    I would have smashed his fucking head with it and then when he was bent over bleeding and screaming in pain, said “Now guess, was that a 14 oz or 16 oz glass, you piece of shit!”

  112. MayorBee says:

    @ChuckECheese: Wait a minute…I thought “fruit fly” was the nicer term for “fag hag”. But the study shows that the flies also need dopamine for the alcohol to work its magic. So what I need now is some good strong scotch with a dash of dopamine…and a drinking buddy. :)

  113. donkeyjote says:

    @MayorBee: How hard is it to make a drunk happy?

    Your brain produces a substance called dopamine (DOH-pah-meen) when you feel happy. After a time, the dopamine decreases because “transporters” mop up the dopamine. The transporters put the dopamine back in the area in your brain where it is kept until your next happy event. Cocaine works by keeping the transporters from mopping up the dopamine.

  114. So the hell what. This is really a story?

  115. Shadowman615 says:

    A “top-off” is probably not going to happen at many places. I bartended for several years, including a few corporate restaraunts, before I finished college. Almost every place has a policy of leaving about a 1-inch head at the top of a draught glass.

  116. Jean-Baptiste Emanuel Zorg says:

    @Bladefist: I’m pretty sure gas stations do short you that much. Do you think the pump is accurate to the ounces?

    Depends on how much you pump, naturally. A required accuracy of +/- 3 cubic inches per 5 gallons – which is probably close to what many states require – works out to almost exactly 1/3 of a fluid ounce per gallon pumped (on average).

    So on a 10 gallon fill up, I would definitely expect it to be accurate to within 2 ounces

  117. theblackdog says:

    @Bladefist: Fair enough, but who says the bosses tell the waitstaff about the switcheroo? ;-) Either that waitress wasn’t told, or she’s so used to saying “16 oz or 23 oz” that she made an error.

    Also, I don’t see in the story where the waitress was difficult about only giving them 14 oz, I just see that the manager was difficult about it, so it’s kind of unfair to put the screws to the waitress with a shitty boss.

    @samurailynn: @stre: Clearly I don’t live in California ;-) I don’t believe Maryland has similar laws.

    @ffmariners: So what do the friends make before tips?

  118. MayorBee says:

    @donkeyjote: Well, I know of a way to make him happy, if he isn’t suffering from a case of whiskey you-know-what.

  119. TechnoDestructo says:

    From the WSJ article

    Pubs that don’t scrimp are undercut by pubs that do, says Nick Laver-Vincent, who owns The Royal Oak in Big Bury, England, and who signed the petition. “It is cutthroat,” he says.

    If you don’t scrimp, put a big sign out front saying so.

    If you know of ones that do, out them on your sign.

    Similarly, Florida’s Natural orange juice…to my knowledge the only major company (though they do have other brands) that still uses all-American oranges…in the last several weeks started making note on their packages of the fact that everyone else ISN’T. I hope it works.

  120. kameronkilchrist says:

    i doubt this will ever be read, but to those who say 2 oz. is “nothing”, i tell you to drink a shot of something, minus two ounces.

    (most shot glasses only hold 2 oz.)

  121. donkeyjote says:

    @MayorBee: That’s exactly what I was thinking *In the not gay manner, mind you*…

    But whiskey you-know-what??

  122. failurate says:

    Maybe they switched to metric pints?

  123. MercuryPDX says:

    @donkeyjote: The ratio should be set to 5 to 1, meaning you’ll get roughly 30 gallons of soda for every 5 gallons of syrup (320 – 12 oz. finished drinks).

  124. MayorBee says:

    @donkeyjote: My account was disabled from commenting for a couple of days about a week ago, probably because someone didn’t like what I had to say. So I’m trying not to say anything overtly offensive, like “whiskey dick”.

  125. sgodun says:

    Let’s point out the logical flaws here….

    1. If there was a problem with the quantity of beer you were served, you should not have drunk it. Stop and question it.

    2. “My friend told her he had been drinking beer long enough to know what is in a pint.” The notion of ‘because I say so’ is hardly a valid argument. Why not point out the measuring test you did with the water?

    3. “He told then asked why they served him a 16 ounce glass and me a 14 ounce one. She then asked him who said they served pints?” The manager was evading. Repeat the question to keep her on track. Why DID they have different sizes?

    Did Tony Roma’s do wrong? Yes. Did the customer handle the situation maturely and properly? Not at all.

  126. donkeyjote says:

    @kameronkilchrist: A standard shot is one ounce.

  127. donkeyjote says:

    @MercuryPDX: So you pay about 50 cent per 2 liters, but without the bottlely goodness? I think Costco charges the same for a bulk case of 2 liter bottles.

  128. Jean-Baptiste Emanuel Zorg says:

    @donkeyjote: A standard shot is one ounce.

    There’s no such thing as a “standard shot” in the US. There’s only one state that has a legal definition (Utah) and they say it’s 1.5 ounces.

    Many bartenders will tell you it’s 1 oz., but others will tell you that the 1 oz is a “pony” shot, and that a “standard” shot is 1.25 or 1.5.

    Personally, I’ll go with whatever this guy says: [www.shotglass.org]

  129. kameronkilchrist says:

    whoops, that’s what i get for not drinking
    ok, so a shot minus two ounces… that’s minus nothing… right?
    nope, you owe the bartender an ounce. :)

  130. meadandale says:

    @Letsgohokies:

    You aren’t being charged for 16 ounces. You are being charged for 14 oz. I’ve run across many restaurants that pour 14 oz ‘pints’ and they are usually saavy enough not to refer to them as a pint. The server is the one who mispoke when he said it was 16 oz.

  131. drjayphd says:

    @corporateamericabites: Customers aren’t given what they paid for, getting the runaround from the restaurant. Gee, sounds like a story to me.

  132. donkeyjote says:

    @TinyBug: I go with one ounce, as that is the size one of those shot serving auto measures with the ball bearings that you put on the bottle. That and, 1 ounce is a standard size mini flask you can buy.

    I have both.

  133. MadameX says:

    @stre: Ah, but most “penny til you pee” nights apply to the whole bar. At least, that’s the case of the ones I’ve seen in Arizona.

    So like, if ANYONE gets up to pee, the price goes up.

    Honestly, you’ve never seen so many people gang tackled on the way to the can in your life…

  134. balthisar says:

    In the United States, a US pint is 16 US oz. We use American pints, not Canadian/British (Imperial) pints. My favorite brewpub does use Imperial pints, but they let you know that.

    To whit:
    1 US pint = 16 US Oz
    1 Imperial pint = 20 Imperial Oz
    1 US Oz = 1.04 Imperial Oz
    1 Imperial pint = 1.2 US pints

  135. sean77 says:

    @smirky: that relies on my taking the OP at his word. I’ll believe the actual menu over the word of some anonymous guy on the interweb. The actual menu doesn’t say anything about how many ounces are in the small. So he’s not “paying for 16oz and only getting 14oz” he’s paying for a small, and getting a small.

  136. donkeyjote says:

    @MadameX: That’s why you go outside, around the back, and pee in the alley…

  137. rolla says:

    cheap ass managers…whats the big deal about 14 and 16. just give the customer the 16…screw tony romo’s. i’m not going there anymore.

  138. CPC24 says:

    Tony Roma’s is probably the worst “barbecue” place I’ve ever been to. Then again, I’m from the South so I’m pretty well spoiled.

  139. vastrightwing says:

    My wife and her girlfriend went to a bar and ordered wine during a 3 hour visit. They were charged for 12 glasses of wine, which my wife paid wihtout question. The next day, I happened to see the tab and remarked that they drank a lot of wine that evening. She told me they only had 8 glasses of wine. But what’s an extra 4 glasses of wine. They promptly refunded her for the 4 extra glasses the next day. Imagine over charging people who drink. Tsk tsk. This is why I always insist on paying cash for my drinks at the time I order.

  140. AmericaTheBrave says:

    How come nobody has pointed out that when this happens you should file a complaint with your local county Weights and Measures Department? (some counties call it the department of agriculture) Advertising and charging for a specific size and substituting a smaller size is consumer fraud.

    This would be a completely different story if the menu just said “beer $5.00″ and didn’t specify any actual volume, or just said small or large. But they could be nailed for advertising a specific size and switching to a smaller size. That’s fraud, and is a very fineable offense.

    Alex, here is the link to the Weights and Measures program for SF county. File a complaint with them. Don’t even deal with Tony Romo’s, turn them in and let the state nail them so other businesses stop doing this to consumers.

    [www.sfgov.org]

  141. newfenoix says:

    I don’t drink beer, but the issue is that the person was cheated. My biggest issue however is the attitude of the manager. There are certain set laws in business; you go into business to make money; you make money by keeping your customers happy; you lose money when you shaft customers; shaft enough customers and you have NO customers and thus you make no money and have no business.

    I just do not understand the attitude of certain business managers when it comes to taking care of customers. The key to making money in the service industry is good customer service. Statistics show that every customer that has a bad experience will tell at least ten people about it. And each one of those will tell ten people and so on and so on. In most restaurants, complaints count against the manager’s bonus. Get enough of them and you don’t get a bonus. If it goes on, the manager gets booted.

    Two ounces of beer MAY seem like a small thing, BUT that small thing could cost that restaurant thousands of dollars in lost sales. And losing money is not “thinking corporately” it’s just freaking stupid. All of that money just to save two ounces of beer.

  142. NotATool says:

    @MercuryPDX: I’m sure if you paid for 5 gallons of gas @$4.25/gal. and discovered you actually only got 4.5 gallons, you’d cause a scene at the gas station. This is really no different a situation.

    And…note that a 16oz beer costing, say, $5 is equivalent to $40 a gallon of beer. That’s TEN TIMES the cost per gallon of gasoline!

    Would people complain if a gas pump charged you for 16 gallons of gas to fill your 14 gallon tank, at today’s prices? Absolutely.

    The 16/14oz beer shenanigans are 10x worse!!

  143. j-yo says:

    So they drank their beers and THEN complained? How is that different from someone who eats the entire meal and then complains that the portions looked small?

    And it IS possible to question something at a restaurant in a couteous manner. If you’re going to suspect someone of spitting in your food, you probably are a jerk who has personal experience with that.

  144. paperboy6645 says:

    There is a bar near me that I always assumed served 14 oz “pints” as that seems to be all we can get in St. Louis (The home of AB) I came to find out that these “pints” are actually now 12!! oz. They look just like a 16 oz glass.

  145. vietkangta says:

    On a similar topic, when you go order a 12 ounce steak, how do you know that it is actually 12 ounce?

  146. dayron422 says:

    All of the people who are bickering about 2 lousy ounces realize of course that at least 2 ounces of your precious beer are lost to the head. A 16 oz glass (or 14 oz for that matter) is only that measure filled completely to the top–no head on it. Are you going to bitch every time a beer comes to you with any type of head on it. Seriously people, I’ve been bartending for 15 years and that 14 oz glass crap is nothing new. I’d say 2/3 of establishments use them and its good business. You wanna get drunk and be stingy about it? Get a big bottle of malt liquor. I guarantee it’ll be full to the top!

  147. jedsa says:

    @teqsun.com: Withholding 2 ounces is not a de minimis act. If they held themselves out as serving a sixteen ounce beer and only actually serve fourteen ounce beers, it’s fraud. It is a criminal act, as well as a tortious act. 2 ounces is small to one person, but multiply that by every beer they sell, and the restaurant would be reaping in a windfall of ill-gotten gains.

    (That said, I am not a licensed attorney, I am certainly not YOUR attorney, I am not giving legal advice, no lawyer/client relationship has formed).

  148. The Porkchop Express says:

    @TinyBug: you may never read this but i think one of the carolinas does that too. They actually make all the bars (it may just be a coulple of counties) use the little airplane bottles.

  149. drjayphd says:

    @Lo-Pan: Lemme guess, South Carolina? They don’t have bars, just private clubs. Members-only, but all you have to do to join is say you want to. :P

  150. drjayphd says:

    @vietkangta: Because meat measurements are given before cooking. Besides, isn’t everyone used to people exaggerating the size and heft of their meat?

    …I’ll show myself out now…

  151. jesmcb says:

    Aren’t these glasses considered “barware”?