Tony Roma corporate sent Alex the following response to his complaint over being sold a 16 oz beer and getting a 14 oz beer instead:
Dear Mr. R:
Thank you for contacting Tony Roma’s Guest Relations. Please accept our apologies for the disappointment you had at Tony Roma’s in San Francisco, CA. Each guest plays an important role in helping us maintain the standards by which we operate and we appreciate your feedback. Your message is being forwarded to the franchise owner/operator and the Director of Franchise Operations for this location. Management would like to discuss your visit and will contact you at the earliest opportunity. Thank you.
Alex has promised to keep us updated on this developing story. We shall wait and see whether they make things right, or decide to reinvent math.
PREVIOUSLY: Tony Roma’s, Where 16oz = 14oz
(Photo: Rick McCharles)