Tony Roma corporate sent Alex the following response to his complaint over being sold a 16 oz beer and getting a 14 oz beer instead:
Dear Mr. R:
Thank you for contacting Tony Roma’s Guest Relations. Please accept our apologies for the disappointment you had at Tony Roma’s in San Francisco, CA. Each guest plays an important role in helping us maintain the standards by which we operate and we appreciate your feedback. Your message is being forwarded to the franchise owner/operator and the Director of Franchise Operations for this location. Management would like to discuss your visit and will contact you at the earliest opportunity. Thank you.
Martha Killion
Guest Relations
Romacorp, Inc.
Alex has promised to keep us updated on this developing story. We shall wait and see whether they make things right, or decide to reinvent math.
PREVIOUSLY: Tony Roma’s, Where 16oz = 14oz
(Photo: Rick McCharles)
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Who pays for beer at resturants anyway? $4 beer? Jeez bend over the table and take it from some corporate douchebag who paid $20 for 40 beers. There is such hardcore profit in alcohol in public it is obsurd.
You pay $4.50 for a Corona, single corona which obviously you’re getting ripped off anyway according to this article for lying about how much they put in, and you can get 5x the amount for $1.00 more at the grocery store.
Form letter. The nerve. Why not just send him a post card with an 800 number full of endless menu’s.
@sean77: …and yet, for some reason, the restaurant has 14oz glasses with false bottoms to make them look the same size as the 16oz glasses…
I have a friend who got his degree in Hotel and Restaurant Management and one of his classes was Beverage Service, or something like that. He had textbooks with charts showing the profit you get from a keg of beer when you serve it in different size glasses and with different sized heads. People actually study this shit in school!
I’m just glad I don’t have to eat in chain restaurants. My general policy is to avoid any establishment that when you order a beer at the bar presents you with a computerized receipt showing the price of the beer plus sales tax. If you eat at places like this immediately seek out your nearest independent eatery.
Same thing happened to me at a place called WOW (World of Wings). I ordered a 12-oz draft beer and then, for a second beer, ordered a Sam Adams in the bottle. When I poured the beer into the mug, there were about two ounces left in the bottle. What a rip-off!
At least they didn’t say they were “taking it seriously.”