Amazon Customer Service Phone Numbers

Slightly buried on Amazon’s page and, at one time, not even published on their site, Amazon.com’s customer service phone numbers:

Amazon Support: 866-216-1072
Amazon Support for International users: 206-266-2992
Amazon MP3 Support: 888-802-3083

(Photo: Spidra Webster)

Comments

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  1. mgy says:

    Color me surprised…Amazon actually has phones that receive calls!

  2. timmus says:

    Isn’t a telephone number supposed to be printed on credit card statements next to each merchant, so that way we’re “encouraged” to resolve disputes with them? Seems that would be another place to find a number.

  3. laserjobs says:

    It is on Amazon’s cusomer service page. They will even call you. Here is the excerpt from the page [www.amazon.com]

    You can still reach us the old-fashioned way but you’ll miss out on all the benefits of our faster, easier Call Me service.
    It’s your choice. Click the Call Me button or you can reach us at 1-866-216-1072 to use our automated customer service system.
    International customers can reach us at 1-206-266-2992.

  4. solipsistnation says:

    I’ve used their call-me service, and it’s quite good. You enter your number, and instantly your phone rings. I was surprised, since I was expecting to wait or be told it wasn’t working or something.

    Even more amazing, the person I talked to was very helpful, knew how to fix the problem I was having (weird things with the Unbox player, which is an awful piece of software), mailed me the info he said he would, and got my issues resolved with a single call. It was very cool.

  5. I second the kudos on the call me feature, it’s pretty great. I got my call within about 1 minute, more or less…and no lite FM jazz to listen to!

  6. lizk says:

    If you use the service to have Amazon call you, you get to skip some of their security questions because they know who you are when you signed in to use the feature. Another great reason to use the “call me” button–they know who you are and can get to fixing the problem quicker.

  7. JN2 says:

    It took me a week to find a number to a real person a while back when I needed to resolve an issue at Amazon. I found it (after googling it) on their corporate information page. When I mentioned to the CSR that his job must be fairly lonely as no one has their phone number, that the phone number was not posted anyplace where customers actually visit, he disagreed and took him to task to find it for me anywhere on the website.

    He never answered that question.

  8. pokysharpy says:

    I love Amazon!

    Last week I bought a Kindle (absolutely loving it so far) and my first unit was completely DOA. I called the number that they included in the box just for Kindle owners, we did some very thorough troubleshooting, and determined that it was kaput. The whole time, the support rep was genuinely disappointed that my out-of-the-box experience with the Kindle was utter failure. He kept apologizing, but I had no problem – hey, sometimes electronics just don’t work out of the box. Not the first time that’s happened to me, and won’t be the last.

    Anyway, the guy sorted out a replacement unit that shipped within the hour, overnight shipping, pre-paid return label, AND credit for a free book, completely unsolicited. I “purchased” my free Kindle book that day, and when replacement arrived the next day it worked perfectly and my new book had been pre-loaded. The second unit has been rock solid, and Amazon has made me supremely happy.

    So yeah – they know how to take care of people. And did I already mention, the Kindle is awesome?

  9. Meathamper says:

    Thanks, but can I have Jeff Bezos’ number please?

  10. AaronN322 says:

    Yeah I just made heavy use of these phone numbers in the last couple weeks. Amazon has sent me a broken TV twice. Ordered it on June Second and received broken one each Friday since…big crack in the front. But since they can only use CEVA Logistics for transport I am at their mercy to get a new, unbroken one.

  11. krunk4ever says:

    Amazon.com phone support has been around for quite some time and it’s not even hidden. Maybe the actual phone number is, but on any Amazon.com page, you can click on Help on the upper right hand corner, click on Contact Us (center right), and the click on the Phone tab.

    99% of the time I use the phone feature, I’ve gotten someone immediately. There has been once or twice where I had to wait a minute or two, but their phone supports pretty amazing.

  12. krunk4ever says:

    @queenlizzie: That’s definitely correctly. When you’re logged in and use the call me feature, they usually just ask you for your email for verification purposes. No need to go through additional security checks.

  13. Wreckoner says:

    Their “call-me” service. It’s actually pretty damn good. I’ve only had one issue with Amazon in the past, and they resolved it quite well for me.

  14. SonaScaurus says:

    Thank you, Consumerist. A while back I purchased an ebook (not a kindle
    book) and it turned out I paid $5 for a REVIEW of the book. I searched all
    over for a customer service number, and was finally routed to someone in
    India who helped me.

  15. Savage says:

    Amazon’s Customer Service Number: 800-201-7575

  16. coren says:

    Now if you guys come up with the number for A to Z sellers, I’ll really be impressed

  17. VolettaBarbatus says:

    The phone numbers are as useless as Amazon’s customer “service”!

    The 866- toll-free one connects to a bunch of people in India who have
    no authority or inclination to help.

    The 206- Seattle number connects to the Philippines. Ditto the comment
    above.

    All of the responses from the online customer service are ‘bot form
    messages.

    My issue?

    1. On around 10 a.m. on June 18, 2008, I placed an order
    (#104-7260042-2096242) with Amazon for a Motorola MOTOROKR 505 Bluetooth
    hands-free device to use with my mobile phone. This was a one-click
    order for two-day delivery on my Amazon Prime account.

    2. At 11:27 a.m. on June 18, 2008, Amazon sent me an email confirming my
    purchase.

    3. At 4:49 p.m. on on June 19, 2008 — almost a day and a half after
    confirmation — Amazon sent an email stating that my item was “displayed
    at an incorrect price” and that they had unliterally CANCELLED my order.

    4. Ironically, I had ordered this same product (104-2001654-4645020) on
    June 4, tested it, found it suitable and thus bought another one. Or so
    I thought. The device is needed because a new California law which takes
    place June 1 requires that all phone usage while driving be hands free.

    5. After 45+ minutes on the phone with three different very nice but
    totally clueless and powerless customer “service” reps, they tell me
    that they can’t or won’t do anything at all.

    These same reps tell me that there was nothing wrong with the price.
    It’s that the product is out of stock?

    WTF? Amazon can tell me when there is one or two copies of a book left
    and they take my order and a day and a half later cancel it?

    So which story do I believe?

    6. Offering a product and failing to follow through is a breach of
    contract and a violation of federal and state consumer laws.

    7. I am one of Amazon’s first Prime customers and spend upwards of
    $10,000 per year with them. THAT’s going to change today.

    8. This mess-up is legally a violation. In the middle of a recession,
    it’s a slap in the face to a good consumer. Morally and ethically, it is
    simply wrong.

    9. All this is a sign that Amazon is melting down. Their servers are
    crashing and their database can’t track inventory. Plus, in the middle
    of a recession, they choose to screw one of their best customers? That’s
    bad business. It costs Amazon FAR more money to acquire a new customer
    with my spending habits than it would have simply to do the right thing.

    This company is headed downhill. I sold my Amazon stock this morning.


    “Send lawyers, guns and money.” -Warren Zevon
    ================= CONTACT DATA ====================
    Lewis Perdue,
    670 W. Napa St., Suite H, Sonoma, CA 95476,
    Phone: 707-326-4503, fax: 707-940-4146
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  18. VolettaBarbatus says:

    The phone numbers are as useless as Amazon’s customer “service”!

    The 866- toll-free one connects to a bunch of people in India who have
    no authority or inclination to help.

    The 206- Seattle number connects to the Philippines. Ditto the comment
    above.

    All of the responses from the online customer service are ‘bot form
    messages.

    My issue?

    1. On around 10 a.m. on June 18, 2008, I placed an order
    (#104-7260042-2096242) with Amazon for a Motorola MOTOROKR 505 Bluetooth
    hands-free device to use with my mobile phone. This was a one-click
    order for two-day delivery on my Amazon Prime account.

    2. At 11:27 a.m. on June 18, 2008, Amazon sent me an email confirming my
    purchase.

    3. At 4:49 p.m. on on June 19, 2008 — almost a day and a half after
    confirmation — Amazon sent an email stating that my item was “displayed
    at an incorrect price” and that they had unliterally CANCELLED my order.

    4. Ironically, I had ordered this same product (104-2001654-4645020) on
    June 4, tested it, found it suitable and thus bought another one. Or so
    I thought. The device is needed because a new California law which takes
    place June 1 requires that all phone usage while driving be hands free.

    5. After 45+ minutes on the phone with three different very nice but
    totally clueless and powerless customer “service” reps, they tell me
    that they can’t or won’t do anything at all. These same reps tell me
    that there was nothing wrong with the price. It’s that the product is
    out of stock? WTF? Amazon can tell me when there is one or two copies of
    a book left and they take my order and a day and a half later cancel it?
    So which story do I believe?

    6. Offering a product and failing to follow through is a breach of
    contract and a violation of federal and state consumer laws.

    7. I am one of Amazon’s first Prime customers and spend upwards of
    $10,000 per year with them. THAT’s going to change today.

    8. This mess-up is legally a violation. In the middle of a recession,
    it’s a slap in the face to a good consumer. Morally and ethically, it is
    simply wrong.

    9. All this is a sign that Amazon is melting down. Their servers are
    crashing and their database can’t track inventory. Plus, in the middle
    of a recession, they choose to screw one of their best customers? That’s
    bad business. It costs Amazon FAR more money to acquire a new customer
    with my spending habits than it would have simply to do the right thing.
    This company is headed downhill.

    I sold my Amazon stock this morning

  19. randyfeldman says:

    does anyone know the corporate email format?

    I need to do EECB.

    thx

  20. Phineas Poe says:

    If only I could understand what the customer reps are saying. I’m sure they are eager to help, but for the life of me, I have no clue what they are saying with the thick accents.

  21. Anonymous says:

    I just received a invoice bill from you saying I had ordered a subscription and I owe you money. I did not order your magazine and unless you provide me with proof I will not pay you the money you say I owe

  22. Teacher123 says:

    I cancelled my account at one point. It’s not their customer service. That has worked so far. It’s just the frustration of dealing with their free shipping which I generally use. There prices tend to be higher than other venders without the free shipping, but it is convenient to be able to get a variety of different things in one place. I’ve been told by UPS that the vendor, in this case Amazon, determines the level of service they provide. So apparently Amazon contracts for low/bad service. UPS tried to deliver some pens and paper to an Elementary school after 7:30 p.m. tonight???? They will try to call this an “attempt” at delivery. I emailed “customer care.” Stay tuned to see if school kids get to use pens.