A woman who sent a sarcastic payment to the “Comcast Vampires” for “My Right Arm” is suing because she says Comcast employees posted a copy of her unredacted check on the internet. She says she was alerted to the security breach by a stranger from Colorado who received the check in an email that said: “This is too funny not to pass on. This is an actual payment we received via yesterdays mail.”
The woman says “attached was a copy of my personal check with my name, my address, my phone number, My account numbers, my signature… nothing was blacked out…Nothing! And a copy of my comcast statement.”
Here’s her story as she tells it, from the Comcast Must Die website:
My gripe with comcast started when i received my first bill after signing up for the Comcast Triple Play. $99 a month, right? No…It was an additional $30 on top of that because i was already a comcast customer. If you have cable in my area, yes, you have to be a comcast customer.
So my first bill was for $228. When i paid my bill i paid $200. Leaving a $28 balance to be tacked on to next months bill. When i had family visiting, my cable wasnt working for a few days, finally i called and the reason was because my account was past due. In order to get it turned back on i had to pay $169 (not my $28 balance)by phone immediately. So i did, electronically… and before i hung up the phone the tv was on again. That fast. Embarrassing.
So since i paid over the phone i disregarded my next payment and instead sent my check to the “Comcast vampires” and paid in the amount of “My right Arm and zero dollars” memo “Robbing customers blind”. Haha, i got my little dig in there, so i thought.
About 2 weeks later, i was out of town visiting family when my husband calls from home telling me that he just recieved a strange phone call from a woman in Colorado. We live in Pennsylvania. She just recieved an email that said “This is too funny not to pass on. This is an actual payment we recieved via yesterdays mail.” And attached was a copy of my personal check with my name, my address, my phone number, My account numbers, my signature… nothing was blacked out…Nothing! And a copy of my comcast statement.
Immediately, i called my bank, then comcast, then the police. I had to cut my visit short to come home and take care of this situation. That was last August. Since then i have filed complaints with the BBB, Attorney General, and the FTC. I have searched for an attorney to file a case against them. No Luck. There are 3 Consumer Rights attorneys in Pittsburgh. I am afraid of the whole identity theft thing. A comcast employee put all of my personal information out there, its just a matter of time in my eyes. They have given me so much runaround, i dont even want to go there. I even spoke to a comcast security agent that couldnt even tell me her last name, she just had an Agent ID B!<. How ridiculous is that. She gave the the number for the comcast legal dept, 1-800-871-6298 and fax, 1-720-267-2794. She claimed that she had reported the incident and it was now out of her hands.
Nothing has been done, i have had to change my bank account, get new checks, and constantly keep an eye on our credit report. They issued me credit for 3 months of services.
A few people got fired, but that doesnt help me any. For all i know, the email could still be circulating. Now i am not sure where to go now. I just know that this incident could haunt me for years to come. And i still write my checks out to the comcast vampires.
The Associated Press says Comcast has no comment.