Amazon.com Is Was Down!

Whoa Amazon is down. It just says, “Http/1.1 Service Unavailable.” Then I tried again and the front page was there, but when I clicked through, same error message. It looks like it’s been this way since at least 1:30 PM, eastern. It was broken for several Consumerist writers who tested it out.

How much money do you think they’re losing every second? Well, Cnet says, “Based on last quarter’s revenue of $4.13 billion, a full-scale global outage would cost Amazon more than $31,000 per minute on average.” However, that won’t be happening as the international Amazon sites are still up. An Oct ’07 Bloomberg article says US and Canadian sales account for 55% of revenue, so based on that, they’re losing roughly $17,050 per minute. The stock market seems to have taken notice; Marketwatch says, “Shares of Amazon were down 2.7% to $82.25 in early afternoon trading.”

A post on an online forum for Amazon sellers says, “Engineers are actively engaged in resolving this issue and we will provide an update once the issue is resolved…We appreciate your patience during this time.”” Does anyone have a spare paperclip? Time to hit the reset button.

UPDATE: 4:04 -It’s spluttering back from the dead. Pages load very slowly and clicking around may still lead to dead pages.

UPDATE: 4:31 – It’s alive! A bit slow, but now once again you can buy everything in the world without leaving your house! Huzzah!

(Thanks to fivecentnickel!)

Comments

Edit Your Comment

  1. squatchie44 says:

    MY GOD THE HOUSING CRISIS HAS TAKEN DOWN AMAZON

  2. evslin says:

    Wonder if everybody storming the site for Metal Gear Solid 4 preorders had anything to do with that. Those were gone awful fast.

  3. bovinekid says:
  4. holocron says:

    yup, sure is.

  5. dustincimino says:

    Down over in South Dakota as well

  6. Uh-oh, better tell Buy.com before they think they’re doing something right.

  7. fluiddruid says:

    Down for me too in the Midwest.

  8. Gopher bond says:

    I ordered something this morning. Wonder if i’ll get it for free, or not at all?

  9. Sundermania says:

    Oh my God! The internets! It’s broken!

  10. bovinekid says:

    Probably Kindle-related.

  11. Jeff_McAwes0me says:

    AAAAHHHHHH!!!

  12. Drowner says:

    It’s good for me in boston.

  13. gorckat says:

    ZOMG! It’s back up!

    Whaaaaaat. Iiiiisssss. A. Sloooooooow. Neeeeeews. Daaaaaay?

  14. aixwiz says:

    No Amazon in Colorado.

    But that’s obvious in a high-plains desert.

  15. Tzepish says:

    I got an email from amazon today saying my order couldn’t be processed because payment from my bank was not authorized. I couldn’t imagine why this would be the case, so I checked my bank account, and I have about 4,200% more money than I need to place the order. Figuring this was some sort of glitch, I head to amazon.com… hmm…

  16. Drowner says:

    @Drowner: Scratch that. We’re ruined.

  17. Shappie says:

    Must….load….amazon!

    Need……buyers…..remorse!

  18. Jabberkaty says:

    Perhaps it is Fark related…

  19. battra92 says:

    Hmm, seems to work for me. Of course people are probably making it worse refreshing until it’s back up.

  20. Mr_Human says:

    Its systems couldn’t handle calculating the NYS tax

  21. holocron says:

    Can’t they just switch to a different tube? I mean, the internets is just a series of tubes.

  22. MyPetFly says:

    Save the Rain Forests!!!

    Oops, wrong Amazon. My bad.

  23. lastingsmilledge says:
  24. Mike8813 says:

    But I haven’t seen the lightning deals yet! How can I start my day without seeing the lightning deals???

  25. Down in Southern California. :-(

  26. seraphicstar says:

    its working for me in MA?

  27. homerjay says:

    They need to get a small boy to try unplugging and plugging it back in.

  28. stacy75 says:

    It’s down in Texas too, Ya’ll!!

  29. subterrene says:

    down in NC

  30. Noks415 says:

    Maybe its because the Metal Gear Solid 4 bundle went on sale this morning.

  31. MyPetFly says:

    I think that what the message means is that “Http/1.1 Service” is out of stock.

  32. Nettwerk says:

    Down in Antarctica!

  33. MoCo says:

    Down in Maryland.

  34. ThunderRoad says:

    How will I buy crap now!

  35. Down in MN, someone must have tripped over a power cord…

  36. MrGrimes says:

    Update: Still down. Stay Tuned.

  37. Chris Walters says:

    I’m scared.

  38. Truvill says:

    Working here, SoCal.

  39. Draneor says:

    [www.amazon.co.jp] is still up so it isn’t global.

  40. All $25 and no free shipping makes Ash a dull boy
    All $25 and no free shipping makes Ash a dull boy
    All $25 and no free shipping makes Ash a dull boy
    All $25 and no free shipping makes Ash a dull boy

  41. DeepFriar says:

    working in NC

  42. Southern says:

    You can also get to the main page via a SSL connection:

    [www.amazon.com]

    But many of the links there that don’t use/have SSL links do not work.

  43. scoobydoo says:

    What is with the “down in X” messages? Do people think they are on a different internet than the rest of the country?

  44. fostina1 says:

    down in Cashville

  45. amazon.com is down
    http://www.amazon.com worked once, its like they reverted to a 56k connection, maybe a slow DSL…not sure.

    Either way PANICPANICOMGWTFBBQLOLCATZ!

  46. No Amazon in Missouri either… Luckily there’s always the Mississippi river. Dodged that bullet!

  47. hellinmyeyes says:

    That sucks. I’m not buying anything from them anytime soon, but I LOVE amazon.com. I hope they get things back running soon.

  48. @scoobydoo: my interwebs are cooler than yours

  49. holocron says:

    Hmmm, so it Weather Underground: [www.wunderground.com]

    “Site is currently overloaded. Please try again in a few minutes…”

  50. Bladefist says:

    NY must have done this.

    I’m watching their stock very closely, if it falls enough, I’m gonna buy. I mean we all know it’ll come back.

  51. MoCo says:

    The stock market is also down.

  52. noi56u says:

    Weird – I got the original “service unavailable” message, then tried again and was able to log in.

    I was only in for 2 minutes to change my account info, but it looks like all hope is not lost.

  53. petrarch1608 says:

    what does this have to do with a tetris building?

  54. Gopher bond says:

    down on the 4th floor, Northeeast side, Duane St., New York.

  55. godofcookery says:

    Yeah, I’ve been trying to check on my shipment, too. But no good.
    Amazon also just announced the Fallout 3 Survivor Edition. With a full-size Pipboy replica! I was just about to pre-order when Amazon went down.
    I think it’s telling me not to do it now…buh.

  56. @scoobydoo: You need some knowledge of the Internet before posting an ignorant comment like that.

    It’s completely possible for sites to be accessible in one part of the country and not another. There are multiple issues like DNS propagation that can cause this.

    It sounds like you think everyone also has the same ISP in the country?

  57. MrGrimes says:

    Iowa hasnt checked in yet. Search party??

  58. Gopher bond says:

    I’m headin’ out to Californy, I hear they have some internet out there.

  59. CRNewsom says:

    Up in Kentucky

  60. Raziya says:

    It’s the end of the wooooorld as we know it, and I feel fiiineeeee…

    Down here in Vermont (just to add my useless observation to the list!)

  61. nforcer says:

    It’s up in Illinois now. It was down only a few seconds ago for me though.

  62. rachaelmw says:

    Up in Hawaii.

  63. Jesse says:

    Down in Nebraska.

  64. winnabago says:

    Um, won’t a large portion of people looking to buy something just come back later and do it? It’s not like the site being down now is going to cost them the entirety of $31,000/ minute.

  65. johnny five is aliiiiive!

  66. nforcer says:

    Well, the www version works, the straight-up amazon.com doesn’t.

  67. Grabraham says:

    Greetings from Amazon.com,

    We are currently investigating an issue that has impacted the availability of the Amazon.com website. Engineers are actively engaged in resolving this issue and we will provide an update once the issue is resolved. We appreciate your patience during this time.

    Regards,

    Technical Account Management

    Amazon.com

  68. bohemian says:

    Hmm. Target.com and some other Amazon sites were acting odd off and on last night and earlier this morning.

  69. Adam Rock says:

    [downforeveryoneorjustme.com]

    Down sporadically in California.

  70. Munsoned says:

    @Ash78: Nice!

    I must say, this thread is full of win. I haven’t read so many funny comments in one place on Consumerist in a long time–maybe ever.

  71. Munsoned says:

    Up in DC.

  72. hamsangwich says:

    down here in CT. Weird.

  73. Munsoned says:

    @scoobydoo: Different tubes.

  74. Bladefist says:

    its back up!

  75. Bladefist says:

    its back down!

  76. moore850 says:

    down in central ohio as far as i know, all day!

  77. cmdrsass says:

    Down on the bayou

  78. pmathews says:

    I never shop on amazon but now I find myself clicking refresh just to see it dead. It’s like poking a dead body with a stick…

  79. durkzilla says:

    Anybody see South Park this week? Where’s the Red Cross when you need em?

  80. rouftop says:

    Funny. Their brick & mortar competitors are down for 50% of every day and nobody says the sky is falling.

  81. savvy9999 says:

    Rain forests are going, going…

  82. durkzilla says:

    Getting the home page now, but clicking anything gets me to a “We’re Sorry!” page.

  83. Down in Cincinnati…

    really, Amazon doesn’t have a redundancy plan?

  84. mixinbeatz says:

    Must be all those millions of people logging on to buy the kindle that brought it down!

  85. ironchef says:

    probably hacked.

  86. ChuckECheese says:

    Up in Death Valley

  87. TheName says:

    Insider suggests it’s hackers at work.

  88. spamgirl says:

    Last night at 8:55 I first noticed mturk.com not working (it couldn’t connect to the database from what I figured)… then I couldn’t track my packages on Amazon either. It came back an hour later, but I went to bed.

    I’ve had absolutely no problems today. I’m in Toronto but I’m using .com, not .ca, and I can track my packages and see my cart and even use mturk.com fine. Sounds like it’s only affecting certain parts of the US? Maybe a blip in the connection between that area and Amazon?

  89. reznicek111 says:

    Still down at 2:13pm CST in Illinoise….

  90. malraux says:

    My money is on the DnD preorders not getting shipping and tons of gamers constantly reloading to see if their order has shipped.

  91. Jesse says:

    Probably a DOS attack initially. Now everyone is wasting their Friday afternoon at work hitting the F5 key, essentially creating another request overload.

  92. spamgirl says:

    No sooner do I post than I refresh and…

    Http/1.1 Service Unavailable

    Looks like they’re going to lose out on that one person on Earth who might actually buy a Kindle this hour…

  93. Carl3000 says:

    IT’S EVERY MAN FOR HIMSELF

  94. duetoprivacy says:

    yes, I need my Friday afternoon shopping! but it does keep saying that my order can not be processed. I didn’t know I ordered anything.

  95. Zoom says:

    At first I thought the website was brought down by the ton of people looking for the MGS4 PS3 bundle, but now that looks less and less likely. All I have to say is…. I hope my order Metal Gear bundle order is still valid when the site comes back up.

  96. TofuRobot says:

    meh it’s back

  97. jscott73 says:

    @scoobydoo: Yeah I’m down with XXX…oh wait what were we talking about.

  98. Jesse says:

    @spamgirl:

    I was going to buy one today too. Sad day for Amazon.

  99. Ayo says:

    Back up at 3:18 CST!

  100. Ayo says:

    @Ayo: i mean 2:18 CST! ha.

  101. Roundonbothends says:

    Yup. Up in Atlanta, but slower than usual.

  102. jscott73 says:

    Looks like all the sterling silver jewelry links are working…for all the cheap ass playahs out there.

  103. Jesse says:

    @Ayo:

    Main page is back up but you can’t go anywhere else.

  104. spamgirl says:

    I guarantee they still won’t sell another Kindle today.

  105. chiieddy says:

    Down for me, but my husband can get to it

  106. Homepage up, most pages won’t load. If I a link and it gives me a forbidden, I hit back and keep trying. Eventually it loads.

  107. Chairman-Meow says:

    Its sorta half-up. Once you start searching products you get the http 1.1 error.

    I blame LOLCATS for this one.

  108. Rectilinear Propagation says:

    Not only does it result in an error if you try to navigate off of the home page but it tells you that it’s your fault!

    We’re sorry!

    You have been denied access to this feature because we believe you violated the terms, conditions, rules, guidelines or policies of our site in the past. If you believe we have taken this action in error, you may contact us at ad-help-us@amazon.com.

    We apologize for the inconvenience.
    Frequently Asked Questions

    Q: Why am I seeing this page?
    A: This page is usually shown when we believe that the request is coming from a robot or other automated source of requests. If you are not a robot please contact us immediately by emailing ad-help-us@amazon.com and we will reinstate your access to our website.

    Dude, what the shiggity?

    (It’s still failing without the ‘www’)

  109. pyro789x says:

    It just got back up for me.

  110. rbb says:

    For all you lefties here, I’ll say it for you – It’s all Bush’s fault…

  111. nedzeppelin says:

    amazon has turned to crap.. in their efforts to sell everything under the sun, they’ve basically just become a middleman, trying to rip off the ebay business model.

    no longer does amazon take any responsibility for anything you buy. when i think i’m buying something through amazon, really they’re just send my information along to some 3rd party home-business-resaler

    the last 2 things i tried to order off amazon both never arrived, and they never even put the charges through. the first one, the order was just mysteriously cancelled one day, the 2nd one, they put me on back order a week after i ordered it, then one day just said the order is cancelled.

    the REAL kicker is that doing business this way allows the 3rd party sellers to subscribe you to all their email lists, without even sending you a product.

    for shame, amazon. for shame.

  112. sn1per420 says:

    I think it just went back up… I couldn’t access anything 5 minutes ago, but now it works fine, albeit a bit slow.

  113. Techno Viking says:

    Still down in WI.

  114. Trai_Dep says:

    When Amazon said bad things would happen if they had to pay NY sales tax, did anyone listen?

    If it turns out to be script kiddies nuking Amazon, I’ll be really upset. That they didn’t target eBay instead.

  115. Southern says:

    It sounds like a problem with the load balancer; some people are getting kicked to a server that’s still up, while others are being shuffled (by the load balancer) to servers that are down.

  116. @Southern: That seems like the best guess so far.

  117. dwarf74 says:

    Dear Amazon,

    Now that you’re back up, can you get around to shipping my 4e D&D books?

  118. Tzepish says:

    “This page is usually shown when we believe that the request is coming from a robot or other automated source of requests. If you are not a robot please contact us immediately by emailing ad-help-us@amazon.com and we will reinstate your access to our website.”

    Isn’t this like, discrimination against robots or something?

    @rbb: What?

  119. godofcookery says:

    I just tried again and now Amazon is calling me a robot and taunting me with a picture of a dog on the page.

    And it’s telling me I need to email them and prove that I’m not some robot. Whaaaaat?

  120. daemon23 says:

    A friend of a friend (who is at amazon) is claiming the outage is the result of a DOS attack.

  121. Keavy_Rain says:

    Amazon, come back to me!

    I don’t want to have to drive to a store, pay roughly the same price, and receive my items after my payment is processed.

    I…I can’t handle that. I’m too used to waiting 5-9 business days for things I paid for.

  122. Wouldn’t the people who couldn’t get there at 1330 EST just go back later and buy what they want? It just means the later hours (or minutes, I guess) will be more profitable than usual.

  123. @squatchie44: No, silly. It was $4 gasoline!

    I’m curious as to how this $30k+/day formulation is made. It looks like it’s simply $4.1B / 90 days, which seems to be of dubious applicability: Is the assumption that anyone who was greeted with an error page when looking to buy something wouldn’t just come back in a few hours and buy it after Amazon was back up? That doesn’t sound very scientific. I’m not an economist; perhaps I’m missing something?

  124. @MrGrimes: Dad? I tried to avenge your death.

  125. Triterion says:

    Losing $17,050 per minute? I doubt they’ll loose a dime- if the site is down you’ll just go back later to buy your crap.

  126. SayAhh says:

    Maybe Amazon was trying to calculate how much tax it needs to collect and pay the State of New York. It’s their version of Y2K: Y2K8.

  127. BlackFlag55 says:

    some clown has really, really poisoned DNS, for example:

    % whois amazon.com

    Whois Server Version 2.0

    Domain names in the .com and .net domains can now be registered
    with many different competing registrars. Go to [www.internic.net]
    for detailed information.

    AMAZON.COM.ZZZZZ.GET.LAID.AT.WWW.SWINGINGCOMMUNITY.COM
    AMAZON.COM.MORE.INFO.AT.WWW.BEYONDWHOIS.COM
    AMAZON.COM.IS.N0T.AS.1337.AS.WWW.GULLI.COM
    AMAZON.COM

    To single out one record, look it up with “xxx”, where xxx is one of the
    of the records displayed above. If the records are the same, look them up
    with “=xxx” to receive a full display for each record.

  128. stuny says:

    Well, if I can’t reach Amazon online, I’ll just run out to their local store. Hmm…

    Wouldn’t it be cool instead of a 404 message, they had the Amazon smiley logo with a sad face instead!

  129. Angryrider says:

    Hey where’s Amazon giving gifts to their customers for the downtime like Netflix did? They better. WE DESERVE IT.

  130. Angryrider says:
  131. Android8675 says:

    Amazon lost my business this morning, not because of the downtime, but beacuse they failed to notify me that my pre-ordered D&D books wouldn’t show up for 3 months after release (last friday). An email would of sufficed, but I had to find out on my own. Been shopping with them since day one, and this is strike 2, I’m not going to strike out, so screw you amazon, ya got too big and customers are starting to slip through your grasp.

    newegg.com has grown much faster and never fails to notify me when something isn’t going to arrive on time.

    There I’m done, I was going to email the tip line, but I have to go drive around town looking for a copy, if any still exist.

  132. SimonSwegles says:

    @Android8675: How soon is Newegg going to get your 4th Ed. books to you? :-P

    I pre-ordered mine from Amazon way in advance, and had no trouble getting them. And at $55 … happy with the price. Even though I had digital copies a couple weeks early.