Virginia police are unable to track down the creep who grabbed Michael’s wife in a Rite Aid parking lot because Rite Aid is refusing to hand over its security tapes. Even worse, the store manager apparently knows the creepy grabber guy and is also refusing to help. Michael wrote to Rite Aid’s corporate office begging them to cooperate with law enforcement. He hasn’t heard back in two days.
On May 8 2008 around 6pm, my wife was shopping at Rite Aid store # 11285 in Newport News, Va. She noticed an individual in the store wearing a heavy coat and nit cap with a backpack. It was warm out so she thought it a little strange. He paid for his purchase and left the store. She paid for her items and left. She has remote start on her car and started it from inside the store. When she got to her car and opened the door, the individual who was in the store ran up behind her an attempted to grab her.
She was able to turn and kick him and get into the car and drive off. When she got home we called the police. While we were waiting for them to show up we called the store and spoke with the manager. His name is Jim or John . We explained what just happened and he stated he remembered her being in there and he somewhat knew the individual as he comes in regularly and he might work for a Waste Management Company. He also stated the camera facing the right front side of the building where the attack happened was not working, but the one in the store was. Once we gave the description to the police, he went to talk to the manager. Later in the evening he called to let us know the manager refused to discuss the issue and would not let him see the security video of inside the store. The matter was turned over to a Detective the next day. Since the 9th, numerous attempts have been made to contact the manager, however he has not returned one phone call.
On May 27 around 1pm I called the Home Office at (717)761-2633. After getting bounced around to different departments and disconnected, I was finally able to get Karen Mcklintic (sp) at 503-977-5903 in the claims department. She listened and stated she would take this to her supervisor to act on. I heard nothing from her yesterday May 28, and left her a message today May 29. All I was asking for was for someone to call the manager and instruct him to call the detective and to give him the information he needs. I don’t know if the security video is still available or if it has been taped over.
I do not understand why he is reluctant to help get this resolved. My wife was attacked a few years ago and this is bringing back some bad memories. It makes it worse that the manager may know the individual and sees him in the store and is not doing anything. As a minimum the security tapes should have been pulled after we called and given to the police. I understand if a district or regional manager needed to be involved before the tapes were given or viewed, but to get NO cooperation from a Rite Aid representative is ridiculous. I have no problem taking a week off from work, having a sign made that states: MY WIFE WAS ATTACKED IN THIS PARKING LOT AND RITE AIDE WILL NOT HELP. SHOP AT YOUR OWN RISK.
Good idea. Make the sign, show it to the manager, and explain your intentions. Then, ask once more for the tape.
The corporate office really needs to step up and reign in their vigilante manager. Customer service complaints are inherently subjective, but we can all agree that it’s a bad idea to interfere with a police investigation.