Good book and movie. :)

Wish I had that a few months ago before Chase fucked me in arbitration and awarded a rogue moving company 1,359 dollars which Chase had originally refunded me, then over turned, when the movers sent in forged documents.

Chase is worthless. Is AMEX better when it comes to charge disputes and fraud??

i will say that Michelle helped me with a problem that was posted here back in September (chase essentially accused me of bank fraud for having the audacity to deposit a check into the ATM machine). Michelle was very helpful, sent me a letter exonerating me and $50 in Chase gift cards. She also apparently is a consumerist read as when she called me back she acknwoledged that Crabtree is her real name, a reply to my incredulous comment that someone outside of the Beaver's teacher is named that

Mr. Cynical - Similiar problem here too. Chase is worthless. A major FAIL of a bank.

Chase sometimes eats the cost even if they end up agreeing with the retailer about a dispute, but that's usually for smaller amounts.

I've had too many bad experiences with Chase to mention. I'll never use them again.

@Mr. Cynical: I've filed a dispute with AMEX a couple times, and they've been extremely prompt and professional.

I've been pretty lucky with Chase and AMEX, everything eventually settled without major problems. But the arbitration scam they are now running is frightening, and Chase CSRs have been awfully anxious to conflict several paragraphs of their written terms - ON the record!

Worst bank I've experienced has been Citibank, but it's a pretty sure bet you can find many horror stories on any megabank. Evil is evil.

eek I used to work for them in her building actually. its her real name and she's been there for years.

her building handles banking and not credit cards so I assume that her department specializes in banking too but i'm sure they advocate for the client all over the bank

Ok. The picture for this story is just tooooo great.

Great movie too!

Y jst hd t s tht mg, ddn't y?

f crs th ltnt mltnt fmst n m fls th nd t pnt t tht rfrrng t cstmr srvc gnt s "scrtry" s ptntlly dmnng snc m gssng th sm grphc mght nt hv bn sd fr smn nmd, Jhn, Mk r Stvn.

Anyone have a fax number for Ms. Crabtree at Chase Executive Customer Service? I generally prefer to lay out my case in writing followed up by a phone call.

Thanks in advance!