Delta Airlines Terminates Ticket Jackets
In an effort to save money and inconvenience customers, Delta has discontinued their ticket jackets, much to the dismay of seasoned air-traveler, Greg. For the uninitiated, ticket jackets are the handy-dandy miniature document organizers that allow you to neatly store tickets, boarding passes and itineraries. He was disappointed to learn that Delta had discontinued this mini-marvel of personal organizers which actually boasts a rich history in aviation. His letter, inside...
Hello -
I checked at the Delta self-service kiosk this morning for my flight from Atlanta to Fort Lauderdale. I printed my boarding pass, itinerary and receipt from the kiosk and reached for the ubiquitous blue paper Delta ticket jacket, only there were none. I went to drop off my bag and asked for a ticket jacket - I like to keep my boarding pass and other documents, plus my baggage claim sticker all organized in one place. The woman checking me in informed me that Delta discontinued the use of the ticket jackets as of Monday in order to help cut costs! Wow. That is a bit extreme. That's several pennies worth of paper that, although I'm sure some posters will belittle the concept and my desire to have the jacket, make a big difference for a frequent business traveler such as myself. Other airlines, such as Airtran, subsidize these jackets by printing advertisements inside the folder. This may sound minor, but it was a useful item to have. Not that they are eliminating all paper, now the are providing a separate sheet with ticket Terms and Conditions in the slot that used to hold ticket jackets. I have attached an image of both sides of this slip.In an additional interesting piece of this experience, I was given a complimentary Medallion upgrade to first class at the time of boarding. On Delta, the gate agent scans your boarding pass, a new boarding "coupon" is printed and handed to you and the original boarding pass is taken by the gate agent. This normally isn't a problem, but since there is no longer a ticket jacket to stick the baggage claim sticker on, the sticker now goes on - you guessed it - the boarding pass that you get at check in! So, not that I have needed a claim tag in any of my travels, but if it is important enough for them to give it to you - it is your "receipt" after all - then it
should be important enough to keep, right?All in all, a short-sighted move on Delta's part and it really only saves a few cents per ticket.
Thanks Consumerist
Delta, you make us sad. We loved ticket jackets for their neat design, foldy fun and secret slots. The ticket jacket always made sure that the proper document was easily accessible, yet secure and organized when we jammed the whole thing in our back pocket. We hope you realize that the paper-pennies you are pinching will be negated by fumbling passengers who will be spending a few extra seconds managing their travel documents. Multiply these few seconds by thousands of passengers and you should begin to see the error in playing God with our ticket jackets.
(Photo: Getty)
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Comments:
Aren't there much more important things to be worrying about? Perhaps the dwindling oil supply, war in Iraq, looming recession...
Take a piece of paper, fold it in half and you have an advertisement-free ticket holder. You could even take a maker or pen and personalize it! I would draw a smiley face or sailboat with my name, but it's up to you.
Short-sighted? I think it's actually pretty reasonable and insightful. It's an easy thing they can do to save a good chunk of change, and the majority of people won't be inconvenienced in any real way from it.
Here's a thought - next time bring an envelope. Stick a stack of them in your briefcase so you have some with you when you need them.
While the jackets may save some money in the short run, how much money does the CEO make again?
What happened to the days when companies would actually make a better product that people wanted, rather than cutting into an already crappy product?
What's next, half-sizing the seats to fit more people on a plane? Cutting the number of screws holding the wheels on?
It seems to me that the biggest, obvious cost to cut would be the top heavy executives.
I'd probably offer them as available if someone wants them, but not hand them out otherwise.
I have only had them a few times, and for me, they were more a nuisance, as I had to dig through for things like boarding pass. A spot in my carryon worked better. And for many of us, with pre-printed passes done at home, it wasn't even a concern.
Has anyone noticed that whenever you interact with an airline employee, you always get a new ticket jacket?!
Even if you ask them what time it is, they throw out your old one and give you a new one!
Their ARE wasteful and annoying. Think about 300 people online in front of you and each of them is handing a closed folder that needs to be opened for them to board. It is a lot more efficient to put the darn ticket in your pocket without the envelope. Who needs an organizer? You have your boarding pass there and back? Put your return flight pass in your bag and get on the plane!
And seriously, what are those little secret slots and openings for?
I fly Northwest mostly, so maybe Delta had nice ones (I feel like there's something to be said about the merge here, but I don't know what), but those flimsy paper ticket jackets were a pain. Mine always tear and fold and don't do anything to help my flimsy paper e-tickets anyway.
I always asked not to get one. Save a tree and ink. If it's really a problem, buy some really nice fancy reusable one that you can also keep other important stuff in.
They're not just a few cents, for starters. They're die-cut for the slot, are 4-process printed, have to be folded; you're talking a huge operation, and people have to be paid to run said operation, and the machines have to be maintained, blah blah blah. After you pay the printer, you have to pay the warehouse, the distribution people, pay for the boxes, etc. etc.
Each flight takes anywhere from 50-175 passengers, on 800 planes, on multiple trips per day. That's thousands of jackets a day, and cutting that amount of waste is great for the enviroment as well as Delta's pocketbook.
Apparently I'm in the minority here, but those ticket jackets come in handy, especially with the flimsy new "1980s fax machine" thermal paper boarding passes most airlines have switched to. There have been occasions where I haven't been able to snag a jacket and my boarding pass has been destroyed in my pocket by the time I get to the gate.
KLM, on the other hand provides a very nice cardstock ticket/boarding pass with a nice pocket for storing other travel documents.
@STrRedWolf: The abbreviated contract of carriage makes for great reading when you are on the fifth flight of the month and have read both the magazine and SkyMall twice.
@sketchy: Or just snag one from another airline's ticket counter, although a reusable travel wallet would be more durable.
@hunterscanvas: If you don't like it then go find another thread to post in. It's a valid complaint when something you actually make use of disappears.
I've had more problems with the ticket jacket tearing my boarding pass than protecting it.
I carry my money in a flat bill wallet, and would almost prefer that the boarding pass continue to shrink till it's the same size as US Currency so that it will fit in the wallet conveniently.
I generally preprint my boarding pass at home or at the office anyway, so I'm carrying a folded 8.5x11 piece of paper instead of a standard print slip.
Wow, Delta really could have spun this better. If they had just called it "going green" instead of "cutting costs"-- and then start selling reusable ones made of recycled plastic or something-- this would have been a positive for them, not a negative.
As for me, I usually have a book with me, and sticking the boarding pass in the book keeps it nice, flat, handy, and safe. What do you people do in airports and airplanes without a book?!?!
I'd much rather an airline do away with a ticket jacket than raise the price on my seat. As I don't travel for business, I actually have to pay for my own tickets. And, as has been said ad nauseum, you could buy yourself a very nice executive leather document holder.
I think the issue here is that the jackets were provided as a courtesy in the first place. That's not the service you're paying for. You are paying to be flown from point "A" to point "B," period. If they started charging me for in-flight beverages, I wouldn't bitch about that either, because my receipt doesn't say "crappy seat in between sweaty man and screaming baby... and a coke."
@clnclarinet: I agree! I wonder if it was just this ticket agent who "exposed" the real reason because in the current climate, the environment angle is one that most don't argue with.
@yetiwisdom: nice that they're saving paper too, isn't it?
Come on Consumerist. You complain about packaging issues, and now you don't see the ecological rationale behind using less paper?
I rarely consider consumerist to be written by fools, but this article is the dumbest thing you have ever written.
Completely ignoring the obvious savings for Delta, and the beneficial environmental side effects; you really want to keep these around because of "neat design, foldy fun and secret slots"?
Get a damn clue! A piece of folded paper doesn't make your other piece of folded paper more secure. And a piece of paper saved for every passenger really does add up to a real environmental benefit.
I still have a Delta ticket jacket I got on a flight back home a couple weeks ago being used as a bookmark. They do come in handy for something :D
@Propaniac: I don't even know what the claim stickers are for....I've never needed mine for any reason.
BTW, every airline I've been on thus far scans your boarding pass and gives it back to you. So if the claim tag is on that, then it's probably OK

























Why not get a reusable document holder?
Saves money and the environment.