One more number to add to the Verizon Wireless Executive Rolodex: 866-237-9122.
Reader Sean writes:
After being disconnected from Verizon Wireless’ regular support line about three times in a row, I did some digging and got a phone number for their tier 3 voice support, and tier 2 data support. They both use the same number. These people actually know what they are doing and get things fixed. Also, they can authorize overnight RMA’s without having to go ask their boss. No long phone tree either!