585-756-1119 is the number to reach Time Warner Cable Level 3 tech support for people living in the vicinity of Rochester, NY.
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Are they as useless as TWC in Utica?
No actually I have had really good luck with TWC in Rochester.
Wow. This helps a very specific group of people.
Last time I had to call, I got the impression Rochester call center handled all of WNY & CNY?
If that’s true, it would mean Rochester IS as useless as Utica.
Rochester handles CNY, right? If so, THANK YOU.
The TWC in Buffalo was the old Adelphia call center before TWC took over. I honestly think they have the best techs, they always seem to help when I get there.
Friendly banter got me some extra coupons with Target customer service.
@martyz: Oops, wrong post.
Wow, thanks! I was really confused when I saw a 585 number pop up in my RSS feed reader! But this could prove to be insanely helpful.
I have not generally been a big fan of phone based customer service, but in
all fairness, the Rochester based TWC people have been exceptionally
professional and helpful. They also have a service where, if there is a
delay in answering your call, you hang up and they call you back.
However, don’t get me started about Sprint.