Companies spend a lot of money on marketing, but ultimately, a brand is what people think it is. Meet Brandtags.net — a site where you can tag brands with one word or phrase that best represents how you feel when you see their logo. It seems that Dell has its work cut out for it–some of the top tags people are using for that brand include:
Bad
Service
Crap
Boring
Annoying
Broken
Cheap
Dull
Hell
India
Junk
Lame
Old and
Shit
…and then of course Comcast:
Bad Service
Assholes
Bastards
Big
Boring
Broken Bullshit
Cable
Comcastic
Craptastic
Crap
Evil
Overpriced
Monopoly
Ripoff
Slow
Sucks
TV and
Ugh
What’s the first thing that pops into your head when you think of Sprint?
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Idiots.
I had one of their phones about 8 years ago go bad, and called CS. They had to work on it, and when they figured out the problem called THAT CELL PHONE. I had to call two days later when I didnt hear back from them only to have them tell me they left the message on the bad phone. Pure genius.
I like the ones for ticketmaster:
rip off
rip-off
ripoff
scam
fees
Dell = cheap
Sprint = annoying (direct-connect walkie talkie)
Run away!
“Ass”
Dell = STOP SENDING ME FSCKING CATALOGS!!
Sprint = I got nothin’. Never been a customer.
Dell: Kindling to start fire.
Sprint: Toss in fire.
you get what you pay for
@gruffydd: Uh… Direct Connect is Nextel. At least it was before Sprint got their grubby hands on it. And it’s the best out there in my opinion, it’s the only reason I still deal with those idiots. Don’t hate the tech, hate the moron user who doesn’t know how to mute the speaker while in a DC call. The rest of us enjoy it, thank you.
I love it!! I’m del.icio.us-ing this right now…
bwahaha! so how long will it take someone to start peddling a “de-tagging” service like the one “link removal” service that Consumerist messed with awhile back?
Cheap cell service.
“Sprint – Clear Across America”
“Sprint. Power Up.”
“Sprint, Together with Nextel”
“Sprint: The Now Network”
I use Dell exclusively for computers, printers, etc. and Sprint exclusively for my phone. No problems with either. I think the trick is use Online tools don’t call them.
Dell’s support chat rocks.
[support.dell.com]
In my experience you normally get someone in Texas or Oklahoma, not India. Normally takes me less than 10 minutes to get them to send out a technician or replacement part.
As for Sprint. I have had their service for 3 years and a total of 3 support problem (all billing related, I made the mistake of ordering on the phone. Should have ordered on the web.) All 3 were taken care of via support e-mails on sprint.com. I was totally impressed when the first message came back, “We see the problem and it is now resolved.” Quite a few companies will send your back a response like, “We would be happy to help you with that please call. . . “
The the moral of the story. Give up phone support the IM / E-Mail age is here. Bonus, you have a written record of everything if something does go wrong.
My $0.02
SERO.
Just got my bill, $34.90 for 500 AT, Unlim data/text, Pick 3 and handset insurance and I use an old Sanyo that lets me have undetectable free PAM.
Definitely SERO…and outsourcing.
Sprint? = indecisive.
Of course, this is along with every other big company out there. No one can ever make up their mind and run a business correctly.
Hm….what about this one:
[www.brandtags.net]
A nice little gem stuck between “fake” and “information”
cheap
more phones damnit
Screwed Nextel
@weakdome: I don’t. Why the h is India on there? For one thing almost every rep I know about is from OKLAHOMA or TEXAS and also the other (my family is from India and I know people who worked as reps before) is that the reps are TOLD what to say by the crappy American service – WHY THE H should THEY be blamed for what they are TOLD to do? I am even prettyy offended by the implication that Indians are crappy and cheap like Dell is – we’re not. And unlike crappy AMERICAN companies like Dell, Sprint, Wal-Mart, Comcast, Charter… (this is NOT to say that all of them are crappy) Indian companies actually have pretty service. In fact (I live in America) my long distance service is actually provided by Airtel, an Indian company, and not only do I get cheaper and better phone rates, but I also have some of the best customer service ever, and that says a lot – I’ve gone through MANY phone companies before making this (last) switch.
Sprint:
Bill overages…lies…clear reception…thats all I can think of right now
RE Sprint you might want to take look at
http://www.sprint-really-sucks.com
roaming everywhere — even next to their store
“dude, you’re getting a dell” pops into my head when i think of dell…
perhaps i’m a moron but can anyone tell me what “sero” means?
Sprint? Precious Wilson.
Bit of background here: Precious Wilson was something of a bogeywoman in my Nextel/Sprint days. Seems that she called in, on a regular basis, for up to seven abusive hours at a time. Couldn’t entirely blame her, though; it seems that she had severe dissociative personality disorder, with at least 9 documented personalities. Some scumbag salesman had sold her a phone for each one, and so she’d call on a regular basis, bitching that eight fraudulent phones were on her account. I don’t think anything was ever done; she was sold to an OCA before I started, though we still got calls.
$5 grandfathered unlimited EVDO vision rocks my socks.
sprint FTW in my opinion, never had a problem
I love what they have for Internet Explorer:
[www.brandtags.net]
Scroll down a bit…
30 days ago: Overpriced
Now: happy
It’s not one word, but: non-existent service.
No matter where I am it’s debatable that I’ll even be able to send a text message, much less continue a phone call for over 10 minutes. They have the cheapest rates, but as they say, you get what you pay for.
@pigeonpenelope: sprint employee referral offer. Check out sprint.com/sero then google around a bit for more info.
@klusta:ahh thanks!
Hilariously, there’s a company that does a good bit of the tech support/customer service for BOTH of these companies… they’re called eTelecare Global Solutions. Coincidence?
Dell– the Dell Dude! lol
But I like Dell. I have called the tech support a few times and the Indian accents can be kinda annoying but they really do try hard and are very polite.
Dell residential, yes you do get India.
Dell business support. I love that! 3 year standard NBD warranty on your machine, and nice friendly tech support reps.
I had to call them yesterday because my DVD-RAM drive crapped out, and the total length of that call with 3 minutes of hold was 12 minutes. They are shipping me a new DVD-RAM drive no questions asked.
I will definitely buy another Latitude from Dell business when my warranty expires next year.
@Psychodad1961: Agreed.
Sprint = Bad customer service
Dell = ho-hum products
Sprint = GREAT DEALS, superior coverage (in my area at least) to Verizon or AT&T, good customer service (if you know who to call), and Nextel DirectConnect (walkie-talkie)
Dell = poor CS, and crappy locked-down computers
@jennieblue22: I apologize for the perceived insult. My problem with most support group outside the US has more to do with their business model than anything else. If you get a rep in the US for Dell they are typically a Dell employee. Overseas reps are generally subcontractors. There is a real push for these 3rd parties to approve as little repair work and parts as possible. I know I was on the over site side of a major computer manufacturer a while back working with 3rd party call centers. When you work for for the company the working environment is just different.
It’s by no mean the fault of the 3rd party call center but if I have a choice I prefer US call centers because 4 out of 5 times they will be employees of the company who sold you your product.
@Pro-Pain: I second that. I have been a customer of theirs for years. 3 phone lines on a chunky shared plan+extra options for $60 a month + my 25% corporate discount means I’m pretty happy where I am:)
I have several choice tags for Sprint, however I really shouldn’t use those types of words here…
I think everyone did a great job on the tags already, but here is another one anyway.
Sprint = Painful