Someone in Microsoft’s fulfillment department needs to make a note that “Version Français” means, like, “this game is in French” or something:
My boyfriend bought Mass Effect for his Xbox 360, but within a month it was clear there was something wrong with the disc (frequent disc read errors occurred). Microsoft readily agreed to replace it, but every replacement they have sent has been in French. I’m writing to you 5 months and 4 French discs later!
At the beginning of January my boyfriend returned his faulty English version. Over the next month and a half he made 4 calls to Microsoft, where the status of his replacement oscillated between “It’s in the mail” to “have you sent the original yet?” His replacement finally arrived late February. He popped it in the Xbox and was all ready to play, but all the text seemed to be in French. Confused, he grabbed the case and found a green oval on the front that said, “Version Française.”
He phoned Microsoft and explained that he needed an English disc to replace the English disc he returned. They assured him that wouldn’t be a problem. The second replacement arrived quickly, but was also in French.
He phoned Miscrosoft again. They apologized and assured him that a specific note was in his file saying all replacements should be in English and the 3rd replacement would definitely be in English.
In April a 3rd replacement arrives. The case is damaged… and it’s also in French.
He phoned Microsoft. Again. They phoned back 3 or 4 times to say they were so sorry and that his issue would be escalated. Then someone phoned saying she was the manager and was on top of the situation. On May 11 they phoned to say the English replacement was on its way and should arrive in 3-5 days. On May 12 a package from Microsoft arrived. Inside: Mass Effect, Version Française.
I’ve attached a photo of our 4 French versions of Mass Effect. Despite escalating the complaint and involving a manager, Microsoft still sent a French disc. At this point we’re wondering if we’ll see an English version by mid-June, the half year anniversary of when he last got to play Mass Effect. My boyfriend may be moving soon so it’s important they get an English version in the mail. Any suggestions?
P.s. Anyone want a French copy of Mass Effect?