Reader Keith tried to get $120 from a downtown NYC Chase ATM, but the money door never opened. When he went inside to report the malfunction, the teller told him to go outside and wait. Keith thought he was waiting for someone to come fix the ATM or take his personal information. It turns out that he was just being ignored.
Yesterday, I went into a downtown NY Chase branch. I went to the ATM, asked for $120 and the door that dispenses the money never opened.
I went into the bank and told a teller what had happened and was instructed to stand by the machine.
When no teller came out to meet me after standing there like an idiot for 10 minutes, I went back in and asked the teller when someone was coming out. She said, oh – the money didn’t come out YET? She never mentioned me to anyone.
Now I’m instructed to go to the customer service counter where they told me the machine has been doing this all week. My question as to why it’s still in service was met with blank stares until one person said they didn’t have the authority to do take it offline.
Then I’m told that (even though they know it’s a problem) I can’t get the money back for 24 to 48 hours.
I asked to see a manager and was told the same story.
As she said that, another man came in and said that he lost $200 in the SAME atm.
I politely told the manager that if one more person comes in here with the same story, I would send an e-mail to the Attorney General, FDIC, Fed. Reserve, BBB and local news. It was astounding how quickly the proper motivation was able to get the machine turned off and the money back into my account.
I have to wonder, if I didn’t stand up for myself – just how many people would be out $$$ for 48 hours (and possible more)?
Good for you, Keith. It’s a good thing you came along. All the customers who didn’t get screwed by that ATM because you took the time to stand up to Chase owe you a hug.
(Photo: epicharmus )