Reader Justin got hit with Delta’s new $25 extra bag fee on the way home from his vacation to West Palm Beach. He turned to the dreaded EECB (Executive Email Carpet Bomb) to get his $25 refund. Let’s listen in:
To: email@example.com; firstname.lastname@example.org; Macenczak, Lee; email@example.com; Gleaves, Daiquiri; firstname.lastname@example.org; email@example.com; firstname.lastname@example.org;
Subject: Unfair $25 Charge
To Whom This May Concern,
I bought 2 tickets to West Palm Beach from Boston on January 29th.
For the Trip down we brought 3 checked bags with no charge. To my surprise on our return trip we were charge $25 for the 3rd bag.
While I do understand the fee I believe that I should be reimbursed this $25 as it was not agreed to at the time of purchase or at the time of departure.
I appreciate any help that can be given in this matter,
Thank you for your email to our executives. They asked that I reply on their behalf.
I also left you a voice message. As a one time exception, I will be happy to refund the $25.00 fee. Could you please provide me with a mailing address to send the check?
Once received, I will process the check and you should receive it within 7 to 10 business days.
Thank you again for writing and for your business. We hope you chose Delta again when your plans call for air travel.
All my best,
(Photo: So Cal Metro )