Reader Matt CC’d us on this sad email to Steve Jobs. It seems that some #$!@#$ at FedEx stole his Mother’s Day gift right out of the box. Now he’s asking Steve Jobs to help him get the stolen iPod replaced in time for Mother’s Day.
My name is Matt [redacted]. Last week, I purchased a refurb iPod nano 4GB from apple.com for my mom for Mother’s Day. Today, it was supposed to be delivered to my work. When I received the package, the seal was broken, and all that was in the box was the packing slip and the packing material. No iPod. It has been stolen by FedEx. I filed a claim with FedEx over the phone a few munutes ago.
What I need is for you to replace my iPod in time for me to give this to my mom for Mother’s Day on Sunday 5/11/08. Please help. I am a loyal Mac user and have purchased several iPods in the past
We’re not actually sure what effect emailing Steve Jobs will have in this case, but Matt’s Mom… if you’re out there… you have a very nice son who wants you to get your gift in time.
(AP Photo/Paul Sakuma)
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Dear OP Matt,
Thanks, you’ve ruined Mother’s Day for Consumerist by abusing the EECB.
@edosan:
If our buddy Matt here works in an office, it’s possible some intern signed for the packages, and then went about delivering them to people.
Hell, the intern could’ve been the one to steal the iPod!
I don’t think emailing the Steve will get Matt anywhere, but good luck. Insurance claims with a shipper can take several weeks!
Not a good time to be Steve Jobs but I agree with farker.@farker:
@camman68:
And you’rE not using enough.
If you are really desperate, go buy a new one from an Apple Store… Sure, it will cost you a bit more, but at least you’ll have it as a gift for mothers day?
I have had UPS “lose” a game I purchased from Walmart online 2 years ago (Madden 07).
They made me contact Walmart because UPS couldn’t do anything about it (WTF?).
Walmart took $25 off the $50 it cost me originally and shipped me a new one.
Fedex managed to “lose” an ipod of mine too, I had sent it back to apple for repairs and it never came back. Apple sent me tracking number and when I checked it fedex claimed it was delivered and I had signed for it! After 2 hours on the phone with them I managed to get an incompetent member of there staff to but me on to there regional manager who put a trace on it. 2 months later a new one was sent from apple but they wouldnt tell what had happened to the first 1
I work at FedEx, and this kind of stuff happens all the time. We try to prevent it with security screenings on the way in and out of the Hubs, and requiring people to register Iphones they carry and putting a “special” blue stick on them. However, we cannot prevent 100% of thefts. If we get caught trying to steal something, however, we are fired. Also, technically it is a federal offense to tamper with the mail so that could be bad news. Your claim should’ve gone through long ago. We should’ve replaced it and refunded your shipping.