Jason at Doombot has developed a process for reaching intelligent life at XBOX customer service. He discovered this easy 4-step procedure thanks to a XBOX 360 that enjoys not reading discs.
I won’t dwell on the details, which are boring. The long and the short of it is that Xbox customer support people are stupid at the main number, and useful at the escalated number. I have now discovered what I need to do in order to get future Xbox problems dealt with, and I thought this information would be useful to share with you.
1. Call 1–800–4–MY–XBOX.
2. Get a reference number for your problem as quickly as possible. You may need to say “I already did that” when they try to make you do the troubleshooting script, just to expedite the process.
3. Hang up and call the escalated support number, 866–506–3826.
4. Talk to someone who knows what they’re doing.
How did I come upon this process? Well, I tried calling the main number first. I talked to a complete and utter moron, who told me to call back and tell the voice system my problem was with Xbox Live (despite that my problem is independent of whether I even have an internet connection). I immediately tried the elevated support number next, but you need an extension or reference number for an existing problem to get past the initial voice recording.
Thank you, Jason. You’ve done the hard work for all of us.