$50k Porn-Pilfering Lawsuits Opens With Geek Squad Employee Confession

The Star Tribune reports a woman is suing Best Buy for $50,000 after the Best Buy/Geek Squad repair service stole her naked photos from her computer, shared them with other Geek Squad agents, and even copied them onto the hard drives of other customers (this is hardly the first time Geek Squad has been caught stealing porn from customer’s computers). William E. Giffels admitted in a written statement that he copied Kaylee Hall’s nude photos from her computer onto his personal flash drive. On this drive, he also kept the most up-to-date version of the Geek Squad diagnostic tools and told other agents to copy from it. Then other Geek Squad made CD copies of the drive and installed the tools, along with Kaylee’s photos, onto other customers’ computers in the Traverse City, Michigan area. Inside, Giffels’s written confession…

Once again, the lesson is to keep a separate hard drive just for stuff you don’t want people in the repair shop to see.

Geek Squad: A matter of trust [Star Tribune]

Statements + Lawsuit (PDF)

Comments

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  1. tcp100 says:

    Protip for everybody:

    http://www.truecrypt.org

    It’s free, easy to use, and works like a charm.

  2. gamehendge2000 says:

    Reputationally

  3. unklegwar says:

    I’m afraid we won’t be able to put any faith in this article until the photos in question are posted as proof that this happened.

  4. sgodun says:

    Why are people still using Geek Squad?!?!?

  5. Gannoc says:

    Well, I have to say that the guy was wrong, admitted it, and the woman is suing for what I feel is a valid amount for the scale of the problem.

    Seems like both parties are acting correctly following the mistake.

  6. IphtashuFitz says:

    @sgodun: Because not everybody has a friend or family member who is a computer geek. They bought a computer at a place like Best Buy or Circuit City and the only way they know to get support is through a service like Geek Squad. Sad, but true.

  7. satoru says:

    I think conceptually this is a good idea. But data encryption requires you to make sure you have a methodology for when your drive shits the bed. This also assumes that you’re smart enough to have a secondary drive where all your data is encrypted. If you’re going to Geek Squad, you pretty much don’t have enough computer experience to pull off even this rudimentary step.

  8. tcp100 says:

    @IphtashuFitz: As someone who worked for what later became Geek Squad many (10+) years ago (Best Buy PC Tech) I’ll tell you if it’s anything like it was then, it’s a mixed bag. Some guys are great, some are horrible.

    Unfortunately, the same goes for local guys, so “go to a local mom and pop shop” is not always an option, either. We’d always get machines cannibalized by the little shop down the road, after being charged hundreds.

  9. apotheosis says:

    Any city large enough to have a Best Buy surely has one or two mom-and-pop PC repair operations. Believe me, they appreciate your business.

  10. tcp100 says:

    @satoru: Good point, Sartoru.

    I encrypt and archive. I keep forgetting that the average Joe doesn’t understand the concept even of backup. Sad.

  11. akyiba says:

    “this is hardly the first time Geek Squad has been caught stealing porn from customer’s computers” Who said it was porn? Maybe it was art.

  12. satoru says:

    @IphtashuFitz: Thankfully my parents have someone semi-technical to help them. I’m hundreds of miles away so I can do some basic stuff remotely. But just last week my mom’s entire computer shit the bed so I had to order a new one for her. Without her tech friend I would have had to walk her through installing a JAPANESE Windows XP. I can barely figure out what’s going one when I can see it via remote control. :P

  13. petrarch1608 says:

    pics or it didn’t happen

  14. satoru says:

    @akyiba: These days I think people think art is pretty much porn! The whole Miley Cirus ‘SCANDALOUS’ picture thing just tells you what a gigantic puritan whacko Christian society we live in.

  15. consumersaur says:

    @akyiba: The woman isn’t filing a copyright lawsuit or asking for court intervention to get her “art” back.

  16. satoru says:

    @tcp100: Yeah we’re doing data encryption at our work now and it’s still a pretty complicated process. We’ve also needed to heavily document and test the installation, and restore procedure. The last thing you need is some jackass VP who never does backups, has stored every email they’ve ever received from the dawn of time, and then tell them all their email is lost because we encrypted their drive for ‘security reasons’.

  17. consumersaur says:

    @satoru: Yeah, those billboards were so arty!

  18. thelushie says:

    Another one for the Book of the Dumb. He isn’t sorry. He is sorry he got caught. Dumb-ass.

  19. capstinence says:

    For $50k, Best Buy can surely see some *ahem* “revealing” photos of me.

    Call me, Geek Squad.

  20. Traveshamockery says:

    Best Buy, and geeks in general are “reputationally” ruined for good, due to this guy.

  21. BlondeGrlz says:

    @akyiba: I’ll know it when I see it. Porn, not art. Art confuses me.
    @kabuk1: You are not a nice person. And also wrong.

  22. sisedi says:

    @satoru: Dude, she’s 15, little kids watch her show… Missed the point, much?

  23. Traveshamockery says:

    @satoru: “These days I think people think art is pretty much porn! The whole Miley Cirus ‘SCANDALOUS’ picture thing just tells you what a gigantic puritan whacko Christian society we live in.”

    I’m sorry, a 15 year old girl should not be posing in sexually suggestive pictures. Blame the Christian Right if you want, but you’ll find the population as a whole frowns upon sexually enticing photos including minors.

    And before somebody says it – “Artistic” my butt.

  24. Hoss says:

    @kabuk1: If they copied her credit card information and social security number onto various computers, would she still be a dumb bitch? We have no insight to this person’s background or know the nature of the photos. Back off.

  25. BlogFather says:

    I bet they settle this out of court pretty quickly.

  26. Pop Socket says:

    The one time I should have used Geek Squad and I missed the bus.

  27. “I realize I will be disciplined, and fully expect it, but I do still wish to continue working for Best Buy on the Geek Squad”

    I very rarely type this unless I actually do it in person, but

    LOL

  28. ganzhimself says:

    @kabuk1:

    That’s really not the point. The point is that they have no business copying your files. I suppose to verify a backup was successful you could go into a folder to see if the files are there, but there really is no need to go file-by-file, or to go into “My Pictures” and use “display as thumbnails.” I never worked for Geek Squad, but I did work for IT on my college campus, and we NEVER were allowed to browse through customer files.

  29. Buran says:

    @unklegwar: “If there are no photos, it didn’t happen” is dumb. There’s a written confession. What more do you want?

    I think she needs to go after the guy for copyright infringement too. Although her pictures weren’t registered copyrights, the moment you take a photo it’s your property under law. I’m a photographer myself by hobby and I know I’d be including that in my lawsuit. Throw the book at them — that’s the only way this will change.

  30. bananaballs says:

    @kabuk1: While I would say it wasn’t the smartest thing she could have done, it doesn’t mean she deserved what she got. There’s a difference between some horny kids checking out your naked pics and intentionally copying them off her computer for future titillation. Why so damn angry?

  31. BlondeGrlz says:

    @Buran: I think unklegwar is joking. Because the pictures are of a mostly-naked lady, he wants to see them. Jokes really aren’t funny when you explain them.

  32. RookOmega says:

    I like the how in the evidence, one of the techs state “he was searching for pictures, when he found the thumbnail…”

    WTF are they “searching for pictures” while working on the customers computer?

    If the original perp didn’t “search for pictures…”, then this whole thing would not of happened, but since it appears that every geeksquad member “searches…”, they should bust the whole lot of them…

    GeekSquad is a joke…

  33. bobblack555 says:

    What kind of idiot keeps nude photos on their computer and then willingly hands that computer over to a stranger?

    common sense anyone?

  34. cheera says:

    @bananaballs: She’s mad because every woman on earth that takes provocative photos is a whore and whores should be burned at the stake, naturally. Raaaaaaage!

  35. BStu says:

    @kabuk1: Or maybe her computer wasn’t working and THAT’S why she had to take it to Geek Squad. Not everyone is able to back up and delete sensitive information before their computer crashes. Even if that didn’t happen, she hardly had an obligation to assume her privacy would be violated. Its not just that he copied her photos, but his incompetency in doing so led them to be copied to other people’s computers. $50K seems awfully small considering what happened, frankly.

  36. ukthom says:

    And he says he wants to continue working for the Geek Squad???

    hmph…

  37. ganzhimself says:

    Can we also remember that the vast majority of people aren’t going to be able to fix their computer when it breaks? Yes, in this case, the “property” is digital. A simple, but maybe not 100% accurate, comparison would be if your car broke down and you happened to have some revealing photos in the glovebox or console and the mechanic swiped them. You’d be pretty pissed because the guy had no right to go through your stuff in the first place. I mean, what relationship is there between fixing a faulty Mass Air Flow sensor and the glovebox? It’s the same with fixing a problem with the operating system and the “My Documents” folder.

  38. midwestkel says:

    I think the lesson here is to put as much stuff on your computer to tempt BBY’s Geek Squad agents into copying it so you can GET PAID!

    Also we need to see graphic evidence of this case ;p

  39. @kabuk1: @bobblack555: I was going to say it but, BStu already beat me to it. Maybe her computer was jacked up, and thats why she couldn’t delete her photos before she took it to geek squad (the guy said he “believes” she was there for a backup, I’m guessing it was probably more than that). I feel sorry for her, she deserves some moolah.

  40. UnicornMaster says:

    Some people have little or no other choice than to use Geek Squad. And if they don’t have an external hard drive or back up device, what do they do? What if the pictures are on their computer, but they can’t boot it up to remove the pictures before sending it out for repairs. You shouldn’t HAVE to worry about some tech snooping through your personal files, be it photos, or bank statements or Income Tax returns. People keep all kinds of PRIVATE information on their computer and I think an environment that fosters this kind of breach should be held responsible.

  41. FreeMarketGravy says:

    @InfiniTrent: Best Buy and the Geek Squad’s reputation were ruined long before this happened. I’m not all for blaming the victim here, but really, when you drop off your computer to a bunch of high schoolers and college kids who just happen to know a little bit more about computers than the guy over there selling CDs, you take your chances.

  42. AustinTXProgrammer says:

    There are very few computer repair shops that do a good job… The problem is that consumers don’t want to pay enough for repairs.

    Someone who can reliably diagnose every computer problem is going to cost more than many computers are worth.

    I repaired computers in college, and quickly dropped residential service. The customers didn’t want to pay enough, and cleaning up the crap took too long.

    Now I program computers and run servers. I will never go back to desktop support where the pay/abuse ratio is way too low.

  43. SVreader says:

    Unfortunately, it’s hard to know what a good computer repair place is if you don’t have a computer-savvy friend who can give a referral. And I don’t think you should “expect” your personal data to be stolen simply because it is stored in something you’ve asked someone to fix. If someone is doing repairs on your car, that isn’t a carte blanche for them to empty your gas tank.

  44. NightSteel says:

    Everyone calling the young woman an idiot for storing the pics on her computer: Do you store anything on your computer that you wouldn’t want someone else to see? Personal e-mail, browsing history, financial records, account numbers? Those could be stolen just as easily by a repair person.

    The problem with storing anything on your computer is, when it breaks, you don’t have the option of cleaning off the crap you don’t want others to see before you have it repaired, because it’s broken.

    People should have some expectation of privacy on their computers, even from a repair person. The fact that you have access to everything does not mean you have the right to access everything.

    /IT professional

  45. u1itn0w2day says:

    Isn’t there some type of code or ethical training for certified repair technicians? Or is the ‘geek’ squad simply that:geeks and NOT certified repair techs.

    I don’t use these big company repair services.I found a local shop that is cheaper,quicker and more helpfull.I’ve bought a computer from Best Buy then went to a local shop-must of saved about 50$ on software alone AND they offered to install for free.Stuff like usb cables were 15$ compared to 20$ from BBY.Best bet find a local shop

  46. SacraBos says:

    But is she hot?

    Seriously, I think she deserves more. Maybe then Best Buy will take such things very seriously.

  47. ejangles says:

    @SacraBos:

    The law suit was actually “in excess of” $50,000, so the title to this story is misleading.

  48. PinkBox says:

    @kabuk1: Maybe she couldn’t get the computer to power up, which is why she took it there in the first place?

    I have a laptop currently in a repairshop for the same reason.

    Unfortunately for the repair geeks, I do not have any naked photos on the laptop.

  49. Ninjanice says:

    Yes, in a perfect world she should have saved those pictures elsewhere, but that doesn’t mean that the Geek Squad guy should have taken them; it’s called stealing. The people who say the victim’s at fault for not removing the pictures are wrong. One could say she’s at fault because the one rep working on her computer saw the picture. She’s not at fault, however, for the GS rep stealing her pictures, saving them and ultimately disseminating them to countless people, including customers.

  50. gqcarrick says:

    Real nice Perv Squad. No wonder more and more people have been calling me and my coworkers in our IT department to work on computers for them instead of them taking their computers to stores.

  51. dwarf74 says:

    @tcp100: Truecrypt rocks. Seriously, I keep all my sensitive data in a truecrypt partition. I’ve never had one go corrupt, after 2+ years.

  52. geoffhazel says:

    How was this dude persuaded to write such a detailed confession? Was it to cop a plea or something?

  53. Technick says:

    This thread is worthless without pictures…

  54. Dervish says:

    @kabuk1: I’m personally of the mind that they shouldn’t be snooping around no matter what sensitive data you have on your drive. But I understand that people should take steps to remove/encrypt that data to prevent things like this.

    However, if you bothered to RTFA, you’d see that she thought all the pictures (intended for her longtime boyfriend) had been deleted. But…blame the victim!

  55. Fadamor says:

    I’ve been a GS Agent for five months and the guy who wrote the confession is burned for violating at least two policies in Best Buy that have been around for AT LEAST as long as I’ve worked there:
    1. We AREN’T authorized to take our own recording material (flash drives, memory cards, floppies, CDs) into the store. There is no justifiable reason for those devices to ever be needed in-precinct.
    2. NOTHING from the customer’s property gets saved to Precinct hardware unless no other option is available – and even then the saved data is to be wiped immediately after the backup has been sucessfully completed to the customer’s alternate media.

    Oh yeah, one last reason he’s toast… The “Tools CD” used by Geek Squad is a copyrighted proprietary tool that is not authorized to leave the precinct. So why was it on his personal flash drive that he takes home every night?

    No matter how many rules Best Buy could lay down, they ultimately have to trust their employees at some point and this guy obviously didn’t give a damn about rules.

  56. Part-Time-Viking says:

    I’m just going to point out that no matter where you take your computer, it’s possible that someone will take some porn off of it. This is not a Geek Squad exclusive issue. However, it’s good to see that someone is attempting to make a statement about this issue. Taking anything off of someone else’s computer, no matter if it’s something as somewhat trivial as a naked photo, is stealing privet information. Employees should know that this is something that they could and should get fired over, with possible charges being filed against them.

    I’m part of the Geek Squad, and I have been working at Best Buy for a year and a half, it has been stressed many times that things like this are not only not appropriate, but could potentially lead to a lawsuit, as well as termination. There has never been a moment where it has not been clear, so let this be a lesson NOT JUST to other Geek Squad employees, but EVERYONE who works with computers. Be it Firedog, or Mom and Pop computer stores. Because as I said, this issue is not exclusive to Geek Squad.

  57. Ghosx says:

    @SacraBos:
    What more do you want Best Buy to do? I work there, and I get to suffer through all the added processes, paperwork, and complication implemented after the first customer data shitstorm.

    For starters, this Timmy isn’t even supposed to be using his own flash drive. Each store is provided four flash drives that are monitored and checked in/out with LP. If you’re caught using your own drive, it’s bad times for you.

    Second of all, I guess the only way Best Buy could “take things very seriously” would be to put Las Vegas style cameras over every tech station with a fleet of people behind the camera watching. Again, what do you suggest they do?

    Think rationally for a second. Your data is actually SAFER at Best Buy because at least they actually have a privacy protection procedure in place (at least, since consumerist’s first report they have) whereas the smaller computer stores have nothing.

    If Consumerist did their little sting operation on 100 Best Buys and 100 indie shops, I guarantee you’ll find more problems at the indie shops than at the Best Buys. Unfortunately, we catch more flack because we’re the big guy, and big companies are automatically “evil” or something.

  58. StevenJohn says:

    Can we remove this statement:

    (this is hardly the first time Geek Squad has been caught stealing porn from customer’s computers).

    Or change it…..

    this is hardly the first time a computer repair center has been caught stealing porn from customer’s computers.

    This porn stealing is not just a Greek Squad problem, it is a problem with many computer repair centers. One could even say “most” repair centers.

    And it ain’t just porn that is being stolen.

  59. Fadamor says:

    @StevenJohn: “This porn stealing is not just a Greek Squad problem…”
    Those darned kids in their college fraternities! Or did you mean a different Greek Squad? :-)

  60. ehlaren says:

    Would you give a camera repair shop your digital camera full of pictures of your naughty bits?

    Would you send off a calculator or device to be repaired that stored all of your past years financial information including bank account numbers?

    I’m not angry at the woman and not passing judgement on her lawsuit. That doesn’t mean she still isn’t a complete moron.

  61. ElizabethD says:

    This post is useless without photos.

  62. Lambasted says:

    Forget the copying of naked pictures. I am more disturbed to find out that the diagnostic tools Geek Squad use amounts to few programs on a flash drive. For the amount they charge your computer should be hooked up to a super computer that is linked to NASA.

    I’ve got programs on my flash drive too. Probably the same ones Geek Squad uses.

  63. thebaron says:

    I work for a small shop out of Millvale (5 minutes from Pittsburgh) and copying customer data would be the KISS of Death (and Lawsuits) that I don’t wish to ever have to deal with even if it was pr0n. I surprised she found out, but they might have ended up on the intertubes.

  64. @StevenJohn: Let me guess, you work for Best Buy/Geek Squad.
    Why the hell should Ben remove that statement? Its perfectly valid.
    You show proof of other major computer repair places doing it, and I’m sure Ben will give that just as much attention.

  65. Part-Time-Viking says:

    @graffiksguru: Don’t you read this site?

    [consumerist.com]

    I also remember another story not too long ago, on this very site talking about Staples tech team, and I think Dells tech team doing it as well.

  66. SacraBos says:

    @Ghosx: Well, obviously they didn’t do enough for this lady. It wasn’t just Timmy, but sounds like the whole shop got a little eyeful.

    And just because your assertion that my data is safer at BB than other shops – well, what can I say but that in this case it’s a valueless argument.

  67. rlee says:

    So, some of the other “agents” knew the pics were on the CD, and did nothing about it? Sounds like a bit more disciplining is in order.

  68. gig says:

    I wonder how she found out. Somehow, I doubt the Best Buy people called to tell her what happened. Could be by chance the photos ended up on a computer of someone she knows.

    Can you imagine getting your computer fixed and when you get it back finding nearly naked pictures of your coworker or employee or employer or neighbor on it. That would be a surprise. And then having to call and say Hi, I have naked pictures of you on my computer.

    I can see how this would be a huge embarrassment to this woman. I think she should be compensated for that.

  69. Bruce says:

    Holy Bumsquat Batman!

    The first thing this woman should do is fire her idiot lawyer who filed this $50,000 lawsuit and hire one who knows copyright law.

    The 2nd thing she should do is register all the photos with the copyright office she thinks she had on the HD. If you’re going to claim a copyright violation, the work must be registered prior to the lawsuit being filed.

    Corporate America, the MAFIAA et all wanted copyright infringement damages to be as high as $150,000 PER violation, well, that’s exactly what she should ask the court for per each photo copied. That very same law applies to her too you know!

    Third, her lawyer should have the court seize every flash drive, server and tools CD during the discovery phase in use by that Best Buy location and add up the number of illegally copied photos and multiply that figure by $150,000.

    Only $50,000?? Yeesh! That’s what I’d tip the wait staff at the victory dinner after winning this suit!

  70. wellfleet says:

    Here is why we “search” for picture files: because not every customer has all their photos neatly labeled in a folder called “all my pics are in here” and when you do a data backup for pics, you need to find them all. same goes for documents. We then need to break up these huge chunks of data into 4GB chunks to burn DVDs to give back to customers. I am so tired of GS bashing because, at least in the precinct I run, we can find our own porn, thank you. Believe me, I would rather not see the disgusting smut people have on their computers because then I wouldn’t throw up a little when I see them again to give their unit back.
    This agent was a bad apple and I can assure you that none of us who take our job seriously and our customers’ privacy seriously are thrilled with this Timmy.
    I’ve had the opportunity to back up music collections that I could have copied in a matter of minutes, but didn’t because I know right from wrong. It’s lame that I, and my team of talented agents, can be marred by this asshat.
    We have happy customers every day. The OP has absolute grounds to be furious and litigious. I would probably do the same. The amount seems fair, and shows to me the OP is reasonable and seeking fair compensation for the intrusion and embarrassment.
    Disappointing…

  71. Extended-Warranty says:

    ^ what he posted is one problem with people today.

    The main problem in this post is not about Geek Squad and data alone. It’s about being able to trust ANYONE with ANYTHING. Such as maids who steal money while cleaning.

  72. drjayphd says:

    @sisedi: 15-year-olds aren’t allowed to have bare backs at any time, even in the shower? Is that the point?

  73. Lambasted says:

    I don’t get all this computer repair going on. Either I’ve been lucky or Dell’s really are pretty good because I’ve never had to have my computer repaired. I messed up a computer once and had to wipe my hard drive and reinstall XP to get everything working again, but I found instructions online and did it myself. Then again, I’ve never owned a laptop so maybe desktops are more hardier and don’t break as often.

    I’m curious, what what type of repair work do people generally need performed?

  74. Part-Time-Viking says:

    @Lambasted: Honestly? Virus removal and Data Backups are the most common thing for my store. The reason for the needed backup is everything from the motherboard going out, the OS getting corrupted, and physical damage to the computer. Rarely do the customers know where exactly the files are located, nor are they always in the same folder.

    I honestly think that computer science should be taught in normal schools, like we have English, math, then computer science (or common sense even) followed by PE. Granted, folk like me would need to find a new job, but these things are becoming more and more necessary on a daily basis, it’s foolish to think that everyone knows how to use them, or even knows how to use them well. Why shouldn’t the government and the schools try to encourage more education for computers beyond that of word processing and spreadsheets?

  75. Imaginary_Friend says:

    I think it’s about time for Geek Squad to clean house. They need to fire every current employee in the United States and start training an ace team of smiley grandmas in tech support. Not only will they fix your computer, they’ll also give you a fresh-baked cookie… and the customer service will be outstanding.

    YaYaSquad, to the BestBuyMobile!

  76. StevenJohn says:

    @graffiksguru:

    Nope, don’t work for BestBuy.

    As close as I have come to working in a consumer electronics store is the few weekends I helped a friend in his mom & pop stereo store back in the early 80’s.

    But I know all about seeking p_rn off of people’s private sources. Back when I was in college every drooling idiot without a girlfriend wanted to work at the photo developing lab as it was an excellent source of great photos. In fact there were always compies of somebody’s private photos floating around the dorms.

    Bottom line, sneaking pics is not something new and it sure as hell ain’t exclusive to the Geek Squad at BB.

  77. wellfleet says:

    @Imaginary_Friend: my store gave fresh-baked cookies to people waiting in line this weekend! the constant smell of cookie drove me nuts… @Lambasted: at my store, we see a lot of laptop failures, like bad HDD, bad RAM, bad MOBO… we also see a lot of virus/trojan issues, esp. virtumonde and zlob, and mostly on units that have limewire.
    we also see a lot of fried modems/power supplies due to power surge.
    people posting here are already miles ahead of most customers who don’t know what RAM is or how to back up files. it seems simple to you folks, but 90% of our customers simply don’t have that knowledge.

  78. Lambasted says:

    @Part-Time-Viking
    @wellfleet

    Wow, heck of a lot of hardware failures. I guess I never thought about my hardware going bad. But I am not surprised laptops see a lot of service; they seem so temperamental. I suppose they do get banged up a bit with people carrying them around as opposed to a desktop that just sits there.

    You guys are right about the percentage of people who don’t know a thing about computers. I didn’t think about that. If I wasn’t around my father would need your services. He doesn’t have a clue how to do the simplest thing. I can’t even turn on full blocking on his firewall because he doesn’t know how to allow access. It blocked Firefox once and he was lost. Poor thing had to wait until I showed up to click “Allow”.

    Yep, I fully get the need computer services now. And I fully get why they cost so much. It’s not hard to charge people an arm and a leg when they are between a rock and a hard place. Hmmm….I am not sure how I feel about that.

  79. kyle4 says:

    What if one of these people posted her pictures on the internet and she got fired because her boss saw them? She should have sued them for much more.

  80. Part-Time-Viking says:

    @Lambasted: I won’t pretend to act like the services are reasonably priced. The fact that we charge $130 bucks for OS install astounds and repulses me. But there are folk out there that are so clueless about this stuff that they’d prefer to fork over that kind of cash to not worry about it. More often than not, I feel that we should change the slogan to “Let us deal with it so you don’t have to”.

  81. Fadamor says:

    @wellfleet: To all those asking why people need to use GS… Limewire is the WORST! At our precinct I would guess 80% of the new laptops returned for OS service within a couple of weeks of being sold have Limewire installed on them by the clients. The sad part is we can’t tell the clients that Limewire is causing the problem because it usually is some file that came down through Limewire that actually is the issue.

    And before a flurry of posts come in saying “I use Limewire with no problems”, let me say, “I believe you, but count yourself lucky.” I get to deal with the carnage on a weekly basis.

  82. Imaginary_Friend says:

    @wellfleet: Well, that’s encouraging! Now start training those grandmas. ;)

  83. TruPhan says:

    “reputationally” = reputably.

    People pay money to this man?

  84. wellfleet says:

    @Lambasted: I’m not sure is this is thinly veiled sarcasm or what… but… we spend a lot of time on most units that are checked in, and we do our best to check the work through several agents. I don’t think we charge too much for the agents’ knowledge and time, I guess it’s all relative. Plenty of people know how to clean and cook, but plenty of them go out to eat instead and pay a service to clean their house.
    I don’t get it. I don’t force anyone to use our services and lord knows we do way too much free work as it is. Customers have the choice to open the phone book and look for alternatives and I’m fine with that.
    We are direct about our pricing beforehand, it’s a flat rate, not by the hour, tax-free, and guaranteed for 90 days. If you don’t want the service, that’s ok.

  85. Creep Squad!!!
    how gross….

    Incidentally… the one encounter I’ve had with the Geek Squad was far from cliche. The Geek that came to my grandmother’s house was HOT and not socially awkward or creepy in the least.

  86. Consumer007 says:

    Isn’t stealing personal files off a computer you are entrusted with theft? I wonder why she hasn’t sought to have the police arrest him / file charges?

  87. Consumer007 says:

    Sounds to me like we need video surveillance of all GeekSquad work bay areas, and customers should have the right to review them and get a copy in case anything like this happens…

  88. JerseyJarhead says:

    Only when I see the photos will I know if my own hardware will be affected.

  89. Kimbeegrin says:

    If this guy works on the Geek Squad, how could he have not realized the photos were deleted? Aren’t you paid to know how to delete things? But even so, you shouldn’t steal other peoples pictures in the first place, perv.

  90. luz says:

    @BeccaThePromoMami: I’ve seen that video.

  91. Techno Viking says:

    One more lesson, is to never go to geek squad for any repair. Try to do it yourself if you can.